Ensign Group, Inc

From management to faculty this place is a mess. DON does not care about staff or residents. She does not respond to family concern or needs. It is unclean. There are bed bugs, ants and roaches. The residents and patients are not cared for properly. I highly suggest taking your loved one elsewhere. I would have never chose this place if I knew what I know now.

Not a place for a loved one. I'm so sorry to see these places actually exist and then get reimbersed for it.

The facility is beautiful and there seem to be very good nurses. My father went for rehab after a hospital stay. He has many health issues that require close monitoring of his blood pressure and fluid intake. The doctor on premise did not follow the discharge orders from the hospital and changed parameters on my father's medication and his fluid intake. Within 3 days my father was sent to the ER with issues caused by these changes. I immediately packed up his belongings and he will rehab at a different facility.

My mom is here and it is terrible! The toilet was clogged, they didn't bring her any food, her colostomy bag leaked and they never came to help her. A sliding glass door blew out and the opening was left for hours until the repair man came in the afternoon. I changed mom's clothes twice because of leaking bag. No help from staff.

This place is a disaster. No one communicates with each other and everyone is doing their own thing. The receptionist is rude and has a chip on her shoulder. The other staff runn around like chickens with their heads cut off and and never get anything done - The director of nursing does not seem to care about the residents and more about making an impression with her staff. My mother will never come to this place again and I will make sure that her friends do no either.

Healthcare building in the way back, up the hill needs some overhaul. It looks like you've been living in the 70's. I would never let my mother live there. Its funny how everything in the front (independent Living) is well kept until u see what's in the back.

My mother was referred there after her open heart surgery. (1) the place is a dump. They are supposedly undergoing renovations but in the 10 days that she was there I never saw any work being done. Her toilet that she shared with 4 other people was broken for two weeks and non one fixed it til I told them. (2) there is no security. I walked in at 9:30 at night . There were no staff on the floor at all. (3) no alarms on the glass sliding doors in the patients rooms. I found that my mothers was unlocked.(4) the nursing staff had some nice people, but the ones who were uncaring were very mean and unsympathetic. (5) the nursing staff kept with holding my mothers pain medication for unknown reasons. When I had the staff call the nursing director so that I could report to her about the medication she admitted she had no idea why they were withholding her pain medication!! In fact there were several things I brought up to the nursing director that she seemed to be unaware of.

My mom was moved here after the flood in Boulder pretty much destroyed Frasier Meadows, the nursing where she lived for 8 years. She died within 6 weeks, in my opinion, due to the awful care she received at this facility. Everybody at Villas is very nice. They're friendly, courteous, and, on the surface, they appear to do their jobs. Unfortunately, every single staff individual I had contact with here were merely paper pushers, every one, without exception. However, they are supposed to be caregivers. Despite assurances to the contrary, mom was insufficienly nourished, dehydrated, and had an awful infection on her foot. All of this went unnoticed, until it was too late. Her last week was spent in hospice. Please do not send anyone you care about to this excuse for a care giving facility.