Heritage Management Services Inc

The light and brightness of the place appealed to me. The people milling about seemed it would be a friendly community. Also, it seemed a beautiful, safe neighborhood for my young grandkids to come for care after school and to visit me. They are welcomed, and so is my little dog. The staff treat them just like family, which I love. The activities are repetitive and leave a bit to be desired. They do NOT get us put in the community enough, but rather have fund raisers for Alzheimer's every couple of weeks instead. The food is great at times and at other times, not so good and is repetitive, too. It is food on a large scale, though, and there are about 4 choices per meal, so all in all there is nothing to complain about! They fix your meals and are very kind in serving us! I love that they clean and do laundry, bedding changes included! If you want to be social you can, if you want privacy, you may have it! The staff are the BEST and TRULY care!

As with most everything, what you put in to a place is what you get out of it. As long as you are on top of things, frequent visits and get to know the staff, it's a very good place.

Some of the lower ratings were patient fault. Patient did not choose to participate in activities and had poor appetite. Also my friend was only a resident for a few months and then required transfer to mental support area but staff was very supportive. We initially chose this facility due to the location, pleasant staff and cleanliness of the facility. Pleasant overall for short term experience. Only main concern was lack of medical supervision....more custodial than physician involvement.

Heritage works with you on all levels of care. We have had my Mother and Father-in-law,, my Mother and my sister-in-law at Northern Hills and received all levels of care. They’re are good about keeping residence here for good instead of sending them off to a nursing home. At times, they seem shorthanded as all places have been but work quickly to remedy that as well as any issues that we have had. The food I would say is second to none. I am surprised by their food choices and quality. Activities are exceptional as well. I give them a 4.5 out of 5 and I am tough on my grading.

My mom is a resident at Ridgewood Senior Living. The cook, [name removed], is amazing and goes above and beyond for the residents. The food could be of better quality. The staff that cares for my mom is awesome. In the last couple of weeks it has changed hands, we will have to see what the new company does.

I would say it's a good pick because they are really helpful with explaining the process. They were also very quick at getting us scheduled a tour and then moving in.

Great sales staff. Still trying to determine if what they say is what they provide. Memory Care is more specific and staff should have proper training. We picked this community because of the availability/ Special price/ specific memory care training for their staff. Mostly the memory care training advertised.

The only concern I have is communication with nursing staff leadership. Mom was given a diagnosis from her neurologist and I would like updates on her care from nursing periodically. While nursing staff provided their numbers for texting, they are sometimes unresponsive. I have to ask for updates in person. It's not an issue however, to determine another placement for mom as she is happy there.

They were responsive and eager to help my mom. I would recommend them, but only if their parent was able to take advantage of the activities. It's awfully expensive if the person is going to be in bed or in their room all day.

They were very friendly. The staff was prepared, and the people seemed to be happy.

I visit my loved one often and I think that the people who can afford to live here are fortunate. The staff is very friendly and provide good care. The only suggestion I have for improvement is the food, it's just not great quality. My loved one is on a liquid diet/supplements so it doesn't apply to him. But if it were me living here, the food might be a deal breaker. There just seems to be a lot of reheated/frozen food. I thought the food was going to be great, but it' not. Housekeeping is once a week and it's adequate. I would recommend them to family and friends.

We toured with MorningStar at Arrowhead and found it to be a very nice facility. It was in our top 3 choices.

They do care and they do try. For assisted living they're very good.

We had a wonderful tour experience with Orchard Pointe at surprise and were very impressed by everything that we saw. The director was fabulous and we really clicked. The reason my parents did not choose this facility was because it is a little bigger and has an elevator and they wanted something small that was all on one floor. The apartments also did not have balconies or patios and they wanted one so they could sit outside with their dog. They did have beautiful rooms overlooking the courtyard, but there was a waiting list. Overall it looked like a wonderful facility and if things don't work out where they are at now, this would definitely be our next option.

Mom was sick one day and no one checked on her. It is a good location and a good place to live. It can be understaffed sometimes. It's a good place to go with good activities. It's a nice environment for mom.

I think it is more of a place for those who are in good shape and are more active and can get around easily. Unfortunately that was not the case for my loved one so it just was not the right fit. I would totally recommend them for more active individuals though.

They are very friendly and supporting when setting up the tour at The Heritage. They understood this is a difficult process in placing a loved one. They are able to provide several services, such as meals, laundry, and housekeeping. I wish it was a little more affordable, but feel we are getting what we pay for. The staff can be hard to get ahold of, because they are busy. They do have a cell phone to text but they are quick to respond in this way. My loved one seems to enjoy the food offered.

From what we saw on our brief tour, I thought The Heritage was good. The staff seemed friendly. The rooms were okay. And I liked the library.

This is a good choice for independent living. The staff were ok to work with. They recently changed their Administrator. The head of nursing could be improved as well. My loved one was here during COVID and the food was a bit more difficult because of the pandemic.

A little too far to travel to see Dad when we want , very welcoming community