Heritage Management Services Inc

Everything is working out very well. I'am satisfied with everything they have done for us. They are taking very good care of my father and his needs. A place for mom was very helpful. Allison Carmen from a place for mom was amazing to work with. She was great to work with. Overall everything has worked out well for us here.

My mother and father moved in as one of the first residents of Orchard Pointe. At that time, the staff went overboard to make sure all residents were happy and content. Unfortunately, my farther passed away while at OP. The staff and hospice care were extraordinary. They helped me and my siblings through a very tough time. My mom has Alzheimers. Thus she does not often remember that dad is gone. The friendly staff helps her when she begins looking for him, and let's her know that he is in Heaven. After 2 directors at OP, Gary is doing a wonderful job. The nursing staff is very prompt and on the ball with my mom (even though she does not have too many ailments). The caregivers are extremely nice and caring. After reading another review, I have to agree with the response time to residents. The caregivers are not often prompt. I would like to see that improved. But, When they are with my mom, they are wonderful. They treat each resident with respect and caring. The activity staff is on the move constantly making sure the residents are entertained. There is so much to do daily. The food has improved. That was an issue with the second director (not the first). All in all, OP is a wonderful place to make sure your parents are well taken care of in their final years. Hugs to all the staff at OP.

We are doing just fine here at this community. It is a good looking facility, they do a good job with keeping our room and the community nice and clean. The staff is pretty helpful. They are accommodating and responsive to our concerns. There are nice activities like exercise classes, and I enjoy the men groups. The food could be better. Everything is working out well and I would recommend this facility.

The only thing I didn't like about Ridgewood is it was on second floor and they couldn't go outside. It was secure and the residents cant get out. It just wasn't the right facility for my husband.

Things about this one positive comments. Apartments a little small. Some connected garages available that would have storage - Christmas tree. many common area close the main entrance and a secured building.

we toured this place. but they had nothing available. George was under the assumption that we wanted independent living. We thought he knew that from having stated that at this site. It was a lovely place. A lot of walking for my 85 year old mother. Once George was told we were looking for assisted living, we had to walk even further.We thought the assisted side was a little depressing, but he said Mom could still use the independent living activities. It was way to far for her to walk for that. Not impressed with George and his cell phone. I would think he should be interacting with the people he is showing around and not on the phone all the time.

Beautiful apartments, lovely staff, food could be upgraded.

This is not a very active community. When we were there the hallways were empty and the only time the residents got together was at meal time. The food was ok, however sometimes it was not cooked enough for some of the residents to chew it. The community is clean and the staff were nice.

Think there is more explanation needed of who is the go to person for different things...like who would have known that you go to the activities department people for the podiatrist coming in, etc. Also tidbits a day ahead of time to explain what different entertainment is like what type of music they will play.

I needed respite care for my mother until her stuff could be moved down from Utah. Orchard Pointe was the only place I visited that had a room open. It's very new, so I don't have any previous state inspections (surveys) to guide my choice. I did eliminate several sites based on information from these surveys. Being brand new, it's extremely clean and nice. Also, they offered $500 off for the first 2 full months, which made it affordable. Mom seems to be comfortable and adjusting just fine. The day after she moved in she went to lunch and sat with someone and "we talked and talked just like old friends". It made my heart glow.

Heritage at North Park Independent Living is a nice place to get some help with food preparation, cleaning, and laundry. There are also activities to join in, if you so desire. The staff are friendly and kind.

There is NO communication. The move in process was easy and they were very welcoming to our mom. The meals are very good. It's like a restaurant with 2 choices each meal. The housekeeping is very good. My recommendation is communication. Any communication. There is none. Or have a face to face sit down meeting, at the minimum, after the first 30 days.

Staff members are very kind and engaging with residents and family at MorningStar Assisted Living and Memory Care at Arrowhead. However, the turnover of employees is concerning. Family and residents get very happy and comfortable with a staff member, then she leaves. The move in process was smooth and good. The cleanliness of the main family room area is very good. Housekeeping of my parents' room is not very good. There is a different cleaning staff every time and they just do basic surface cleaning. I always bring a bag of supplies and clean the toilet, bathroom and floors. Their laundry basket is always full. They often only have one bath towel available. Responsiveness of responsible staff has been poor. Initially, the food was not good quality and my parents were not eating. A few weeks later, the food improved and my parents were very happy. The staff said that a new chef began. I'm happy to see improvement in the food quality. It would be incredible if family can receive a weekly menu and document recommended changes. I've tried a couple times with the menu printed at the front desk and making notations, X's on foods my parents will not eat and then ask staff to provide the document with notations to the cooking staff. It worked twice with requested changes, but that was it. I'm guessing it was confusing for the cooking staff to see the handwritten notations all over their weekly menu. An emailed menu, with change recommendations, might be cleaner and easier for the cooking staff to understand. Activities in Memory Care are very sparse. The residents need to be physically engaged and invited to participate in different activities. Back to routines, musician on Thursdays at certain time, movie Wednesday with old Elvis movies, etc. Routine exercise and fitness is a big favorite, but also very sparse. If someone does not personally go and tell my parents they are invited to join, they will not, due to lack of understanding. The gentleman that did physical therapy with group chair exercises came in and gathered some residents to begin. My mom got very excited and the gentleman said he was sorry, but they did not take my parent's health insurance so he could not work with them. Unbelievable. We pay a high monthly rate for my parents' care. I understand that we moved in during a change of executive staff. I am still hopeful for improvements with structure and consistency.

This facility is a great place if your loved one doesn't need constant care. My loved one needs reminding for activities and they don't seem to be able to provide that. They send a weekly newsletter and a weekly menu. I would recommend this facility for people with mild or no Dementia.

It's easy to tell they're conserving on meat in the meals. They sometimes run out of food. Most of the people who eat there complain about the food to one another, but don't say anything to those in charge. The facility is kept very clean. It always looks nice. The décor and holiday decorating are very pleasant. Many of the residents are very friendly. It feels like a secure, safe place to live. The apartments are cozy.

My father fell there and hit his head and ended up having a brain bleed. I was out of state, they knew they were to call me first as I was power of attorney and his medical point of contact. When I called and asked where he was, they weren't certain where he actually was. It was a nice place, people are very nice but you better be healthy otherwise not a great experience in my opinion. The medical techs were very attentive and had decent response time at times. They made me pay the entire month of July even though we advised him that in June he was not coming back. After he passed, I did reach out to them and they partially refunded me for that month.

I was disappointed in our experience at Orchard Pointe. We ultimately had to move because they do not take long term care, but we had other issues as well. There was a staff member who would give my loved one life advice that I felt was not appropriate or professional. They were understaffed a lot and it was almost impossible to get a hold of anyone. They had a pediatrist come in and I asked many times for them to come see my loved one and it never happened. They did not use things that we gave them and also did not follow doctors orders. I felt they were overpriced for what was offered and I wouldn't recommend them.

Really nice and priced okay but too far away from family.

I took a tour on a Sunday so there weren’t a lot of people available to speak with. It was very expensive, and the location wasn’t ideal, but I liked that if his level of care were to change, he wouldn’t have to move to a different facility. The thing that really turned me off was when someone from the facility texted me asking “what would it take to get Mom and Dad in here”, even though I told him my Mom had passed 10 years ago. It felt like he hadn’t listened to me at all. We went with a different community in the end.

I did not like the size of the apartments when I visited. They had a small living room with a window seat for your guests to use. The community was clean and the people I met were nice.