Heritage Senior Living, LLC.

The staff is very compassionate and pleasant. The facility itself is airy and clean. The other residents here are nice and they make you feel right at home when you walk in. Overall, I would say things are going well so far.

It is easy to rate Traditions with 5 stars because the environment has been nothing but uplifting. It was difficult to get our 90 year old mother to agree to a move but the kindness, care and concern that the staff showed guided us and eased her into the transition. When asking our Mom now if she likes her new home, her response is "What is there not to like!". When visiting Traditions, what immediately stands out are the residents you meet on the porch, in the halls and on the elevators who are all pleasant, helpful and friendly. I view it as a culture that starts with the director and all of her staff who are amazingly kind and friendly. It is a model organization where great customer service given by people who sincerely care creates a positive environment for all. In terms of the apartments, food, activities, and amenities--they are all great and that is what keeps everyone smiling!

When my mom was in search of an Independent Community in the Lehigh Valley, we visited Traditions of Hanover, among other places. What set ToH aside from the others was the warm and oh-so-welcoming feeling we both had, right from the start. We were made to feel right at home - not just by the staff, but by the residents. The sales person that met with us barely had to say a word to us... the residents themselves kept coming up to us telling us about their experiences since moving to ToH. Now... over 3 years later... my mom still says that moving here was the best decision she's ever made. She is never bored, never lonely, never hungry (the food is AMAZING!), and never feels even for a second upset about living here. The staff is incredible (from the young gals who help out at meal time and cleaning to the top management) – they all truly care about the residents. I’ve not met a single staffer that thinks of their duties there as a “job”. She loves living there, but from my perspective, I’m so very grateful for Traditions of Hanover and the positive experience they’ve provided for my mom after having to leave her home of over 50 years.

I have only been here at Chancellors for one week and have found everything to be very comfortable and convenient. The staff has been very helpful, friendly and accommodating. The meals are outstanding, very professionally prepared and served by a friendly wait staff in a beautiful and spacous dinning room.

heritage hill made our transition for mom very easy , they are very caring and friendly always looking out for her best interests and her health . we have looked at five different facilities ,and none came close to what we found at heritage hill. mom is adjusting very well and has met a lot of new friends , see is very happy and so are we . thank-you pat&jim lembo

The Birches in Newtown is a wonderful facility with great caregivers. My aunt elderly aunt (97) resided there a short time, but during that time she was well-cared for and I was kept informed always as to how she was doing. She seemed very happy there and even with her poor memory (dementia), she was included in activities and made to feel important and treated with dignity. I live a distance from Newtown, PA, but felt comfortable leaving here there, knowing she was being well taken care of.

When Mom was beginning to have loneliness issues at her residence in Florida, I moved her to Chancellors Village (CV) to be closer to me. The warmth and friendliness of the staff and her new neighbors was better than we could have imagined--much nicer staff and neighbors than her place in Clearwater (and they were very nice too). The atmosphere is relaxed and the staff is attentive to her and my needs in terms of a safe, comfortable place and asking what else needs to be done and so forth. She is doing extremely well at 94. We just hope management does a better job next time selecting the vehicle to transport the residents--tough for a 94 year old to climb into that old bus--but Mom does it and often (really, really nice men who drive the buses and who really help her get on and off)!!! She takes advantage of the many trips and shows that CV offers in the area plus shopping. She loves getting out and CV gives her that option. Plus, we like having dinner there with her. Really nice dining area and everyone is just so polite and friendly. The staff all knows Mom by name. She likes that!!! Glad she is at CV. What a comfort!

After visiting and dining at other local establishments, I selected Chancellors Village for mother, later recommended to and now also enjoyed by our prior neighbor. Chancellor's Village is hands down the best independent care facility in the Fredericksburg area. Mom, age 96, continued her passions for music by joining the choir, her passion for gardening with prepared resident plots, and enjoyment of family by winning the Halloween contest with children from the surrounding area. That is just one of continuing programs that visited. Outings included trips to the wonderful Marine Museum, theater/concerts and the more casual - Yoder's Market complete with small animals. The maintenance staff showered immediate and continued support to make her feel welcome to the nth detail. A hand selected ambassador helped mom learn the ropes. Rooms provide the most bang for the dollar. Computer classes are not mentioned in the site video which tells more. Outside the dining room doors actual serving selections wet the residents' appetite while resident provided music is enjoyed in the waiting area. The chef catered to my visiting brother's sever health needs upon his visit. Not enough praise can be bestowed for his compassion. Space, food, staff, opportunities, setting, transportation, cost and resident caliber are unsurpassed. I'd give a 4.5 star recommendation if allowed. There will be no remorse if you stop for a visit. Bet you stay.

Molly sent me places I never heard of, Traditions of Hanover was an AWESOME find! Thank you can not say it all!

They could use a little more activities and they could expand the activities. After meeting them I was impressed with community. Comparing it to another community I had viewed there was a huge difference in the quality of the help, the services. Traditions really truly care about its residents. Dad is very happy with the food, there is a variety and the quality of the food is great. Located in a very quiet neighborhood, with a medical facility right across the street. There is a grocery market within walking distance with a pharmacy that delivers.

What we like the most about the community is that it is very clean. Staff is attentive but I'm not sure if it is properly staffed on weekends if there was an emergency. Nobody seems to be in charge

Pro: vast majority of staff are caring, polite, and patient. The place is new, just 1 1/2 years old. It's kept clean and orderly. Cons: the food is horrible and portions are small and not nutritionally balanced. There send to be a lot of staff turnover. understand these 2 issues to be be common among assisted living facilities.

Heritage Green encourages double occupancy rooms which can be difficult. The rooms are small, and therefore crowded; especially with wheelchairs or other necessities. Memory care (my stepmom) is highly recommend. Assisted Living (father) is moderate recommendation.

A top-notch facility with a caring staff. A large variety of activities for the residents, both internal and external. Very happy my mother is able to live here. The food quality can certainly improve.

I feel the staff is attentive and friendly to the residents, the quality of the food and variety offered is excellent -is a good value if you're coming to visit and have dinner breakfast lunch with your parent it's a good deal. Facilities are modern clean fresh look. Does not give hospital or old people home feel or vibe - lots of energy with activities and people seem happy.

I am very pleased overall. I appreciate the home like atmosphere of Traditions. I have formed many new friendships. I lived in Florida for 62 years and didn't know what to expect moving up here to be closer to my niece. Traditions has given me a new home.

The staff are very friendly and caring. My mom has no complaints about the food. The facility has quite a few benefits that I wasn't expecting, such as an in-house doctor/PA, and the facility is very accommodating with different levels of service for individual needs. Overall, it's a nice place!

I know my standards are high because of working in healthcare. But they are so much better than [community removed].

The staff are very friendly and the environment feels like home. The building is all on one floor so no stairs or elevators for residents or families to deal with. Communication between the staff between shifts could/ should be improved. Activity directors are amazing. Having hair care in house is nice.

It is an enjoyable experience here being able to interact with the other residents and the staff. The meals are very tasty and enjoyable. I would much rather live here around people like me than at my home by myself or with a caregiver. Here you see a variety of people.