Heritage Senior Living, LLC.

We have been overall happy with the Traditions. I think they could do a little better to have more interaction with the residents. However, we would recommend this community to other families based on the experience we have had so far.

We were attracted to them because of the I would recommend to others. The admin staff absolutely loves this place and the residents. They are second to none

Arrived here on [date removed], a recent widow hoping for a fresh start. I found myself in a 4th floorsunny 1 bedroom apartment in a place where maintenance hangs your pictures, once a week maid service is included, and I was surrounded by fellow residents with whom I shared many similar life experiences. Tried everything at first, then chose the activities I really enjoyed, because it was important to have both social and quiet "me" times. (apartments very quiet!) Before long, I had new friends - this was our home and we worked together to keep it comfortable and welcoming to all. After the first weeks, I felt safe here and gave up my daytime locked door. I liked that the staff welcomed our input on food and activities, including a monthly town hall meeting. I thought I would miss my car, but soon was joining the weekly bus trip for local shopping; . I chose carefully and I'm glad I chose Keystone. Only real negative are those mandated fire drills!

Staff is very good but just hard to find or reach at times. Facility is clean. Her biweekly room cleaning could be more thorough. It is cafeteria style food which we knew going in. But the selection and sandwiches could use some help.

I enjoy all the attention I receive and I think the building is marvelous! The Christmas decorations are beautiful.

The facility is clean, with a friendly competent staff who try to accommodate the residents. Transportation to medical appointments is provided.The facility is conveniently located close to main st. The food is bland with little or no salt.The cost of this residence is very reasonable.

The people that work here care about the residents which is most important. The staff are also very nice. Nobody is perfect, but I feel safe and comfortable. I like living at Traditions of Lansdale.

My father told me there meals have gotten worse since he moved in. The people have been very nice though. I think they have had problems with food deliveries and staffing. The rooms are a good size for one person.

I have lived at The Villa for 2 years and the staff have always been wonderful. They are so kind and always willing to help. The food menu could use a little more variety but overall everything is very good.

I liked The Birches. For the most part the staff was helpful. I do feel they were understaffed. I would recommend them overall. Maybe not for residents who need extra care due to memory issues though.

Stay engaged, the squeaky wheel gets the grease in terms of care. My brother spent 6-7 months on the memory care floor. Great staff but not a great place to be. He is now placed in a private home on DD Community Living waivers and is doing much better. He moved three times in that short span as they try to create spaces to accommodate more patients.

My mother is very happy there. The only downside so far is that because of the elevator being out of service she is having to find another place to stay for those days. She has limited mobility. She is unable to get to the dining room.

Very nice place. Aides, nurses, staff all friendly, knowledgeable and kind. Very well kept and clean. One complaint- food not real good or healthy, greasy, salty, sweet.

There seems to be a lot of turnover in the management. I find the facility is always spotless. The staff is friendly. However, they seem to be a little lax in caring for the patients. There seems to be a lack of communication between the staff and management. Management doesn't know enough about the patients. The meals are good but there isn't any attention to appropriate diets. My wife says she's bored often. The cost is in line with the average for Pennsylvania.

I like that the staff was very friendly and seemed to care for [name removed]. I do know [name removed].said she did not care for the meals there. Said they were very bland lol and dinners were too small. It is a nice place. I wouldn't mind looking into it when I need an assistant living place.

Overall the experience was good. Mom was in assisted living\personal care. Occasionally she would have to wait a while for someone to come to her room. Food was excellent and the activities and entertainment was very good.

The building is being remodeled. I like the patios, socialize with others. I like it here.

Overall we have been very pleased. Traditions of Hershey has been a great fit for my Nana. They have been open about my nana's needs and helped my family and I to get the additional care she needed and has worked with hospice care as a team. We very much appreciate that level of care and service.

I feel that I have had the help I need. Traditions has been there for me. I like the mushroom soup, and having people around.

Overall very clean and workers are very nice and pleasant! Food is pretty good.