Heritage Senior Living, LLC.

Overall I would give The Birches 4.. In the beginning the food wasn't good but now it is. The staff are great.

The community Close to my home Can stay in room as memory changes Medicaid approved Onboarding felt very rushed and not organized.

Everyone is helpful and everyone tries to do their best.

I was at another community and they couldn't take care of me. Here they are able to and I've had no problems.

It's truly very good, I can't complain. Housekeeping was not good in the beginning as they were short people, but it has gotten better. I really do like what is offered here.

I really like it. The Birches is very clean, the staff are nice and the meals are pretty good too. Everyone is so nice and helpful. I would like to add that [name removed] in Marketing has been such an angel. Even after mom moved in she was still very helpful. :)

Better explanation of bedside meds controlled by resident. Staff is patient though. I would recommend.

My mom always tells me she feels safe at Traditions and likes it there too. She can get frustrated when meals take long to be served. But I do feel their 2 choices of entrees at each meal are great, along with a nice assortment of vegetables and potatoes, rice, etc. to choose from too. I feel the care is good, although my mom says it can take a while until an aide comes when she presses her call button. However, from talking with many friends who have parents in other assisted living facilities, it seems there is a shortage of aides to fill needed positions. So I do understand the difficulty in always answering mom's call button in a timely manner. Overall , my sisters and I are quite happy with Traditions and feel she is being taken care of well.

Heritage Hill Senior Community is a nice place with great staff.

My problem with the staff is the fact that it changes all the time. Food is often not that hot.

Good: attractive physical plant; great location; some very good staff members. Improvements to lift rating: better direction of staff ; better training of employees ; less reliance on agency personnel in care giving roles.

They have nice people/employees my dad reports good food. Communication to families could be improved a bit. Yes I would recommend this facility to others. Ultimately, of all the options my dad and I toured, it was the place my dad liked the most. The place he felt most comfortable and the most like home. And for my dad, the MOST important aspect-it had the best food!

The facility and staff are wonderful. It smells clean, the people are wonderful, energy is good. Unfortunately the staff has high turnover and so very short staffed bc of the type of work (God's work). Any progress made with lunch or activities is usually set back due to staff shortages. The team that is there is wonderful. So trying to balance the staffing difficulties with the goodness of the facility itself which. Is top notch

Very friendly and helpful staff. I haven't heard someone yet complain about their job.

Very happy with facility and administrative staff. Have had some dissatisfaction with call bell response time, but it seems to be improving. Everyone tries to accommodate.

Overall have good experience that could be resolved, staff willing to listen and answer grievances. Comfortable with other residents.

The staff is very attentive to the residents. They are carrying and get Very concerned if there are any changes in a resident. They react on what is the best care for The resident. The facility is clean and there aren't any odors. They try to get the residents to attend activities.

Problem they seem to have is patient clothing goes missing. My sister-in-law started with 10 pair of jeans and is now down to 2 pairs. Everything we have experienced has been very good except for the clothes issue. All staff is friendly and seem kind. Emails should be provided for those who work on the floor. We have had a hard time getting in contact with questions due to staff meetings and such. Where if we could email a question they could get back when they have a free moment.

Staff is wonderful... friendly and accommodating. Food was great. It has changed for me worse. Cost to live here is reasonable.. compared to other places

The staff is nice, easy to work with. Facility is good, kept clean. The little interaction we had, looks like staff really care about the residents.