Heritage Senior Living, LLC.

Very early but everything seems to be going smoothly. So far very happy with facilities and staff.

I adapted to being here, but now understand that I need to be here for my safety and ensure that I don't fall. I gradually just fit in, and now enjoy the exercise and the programming available. I feel everyone is friendly here.

The Birches ratings would be higher if training and oversight of the care staff were improved. I would recommend this community to other families but but ask a lot of questions about quality of recruiting, training and oversight of care delivery staff. I go directly to staff with concerns and have found them responsive.

I would say they are lovely. The residents seem happy, and the place seems lively. I love that they offer happy hour and other community events every week, have a community garden, etc.They couldn't afford to stay in their 1 bedroom, so had to move to a 1 room studio. Rent is $[name removed]/month.

It's small and personalized. Very homey. There's always room for improvement for everyone.

People are nice, I like to help out. I have made new friends while here and it's ok not to remember their names!

My mother stayed in the memory care wing of Manor at Marketplace for two weeks. It was an easy process to arrange from initial information gathering to touring the facility to completing the paperwork to the actual stay. The staff were all friendly and informative. My mother was comfortable and well cared for while I was out of state. I was able to call and speak with her as well as with the staff. I would recommend the Manor at Marketplace to anyone looking for short term respite care or for something more permanent.

The facility is very nice and the staff is great. I would recommend to others.

This place is very nice, generally. The food is awful and is a major complaint. Menu and attentive selections are just terrible. Many times the food is just inedible. Very poor offerings to the elderly residents.

The facility is beautiful, staff is great with the exception of nighttime and evening staff. They are slow to respond when called if they respond at all. They are understaffed and no supervisor to contact when and aid is non responsive.

My loved one is currently a resident at Manor At Market Square and overall, the experience has been good for her at this facility. The cleanliness and the meals are great. The friendliness is good. My loved one doesn't participate in any of the activities and doesn't leave her room. I wish that they would get her out more.

Great community of residents.

People are very helpful when we call and they help each other out. Food is delicious. Activities are great fun.

My dad was there for about 8 months but is now deceased. He really did like it there, though, and thought the staff was friendly and helpful They plan so many activities, including field trips, so this aspect is outstanding. Everyone seemed to like the food. The only negative is that sometimes staff is rushed/ short on time (possibly short staffed?) so unable to dedicate time to patients

There has been quite a bit of main staff turnover in the last 12 months. It hasn't caused any issues that I'm aware of, other than it being a little confusing about who to contact with questions. I think the size of the facility and the nature of the residents are a good fit for my mom. It's not too large and the residents are average people.

The facility is dated compared to the newer facilities. Wish it had a movie room. Hard to evaluate the staff as we interact with them a lot less than the last place. Neither the last place nor this place are great at cleaning. When we consider that the Crossings is $[removed] less per month than Anthology - for the same level of care and service - less the new facility - this is a much better situation.

The staff is very friendly and helpful although our family member complains that the staff is slow or unresponsive to his needs or requests. The food is excellent, the rooms and common areas are kept very clean and smell fresh. Laundry is provided although not done as well as it would be "at home". There is a very family friendly atmosphere and everyone seems to know one another. We are very comfortable having our parent there.

The initial process getting dad in there, staff was helpful and nice. Getting in touch with someone afterwards is a bit more complicated but overall great place. Most affordable given dads limited income yet still including services and care he needed.

The memory care director is phenomenal. I would definately recommend Belle Reeve to other people. The only thing that I would change is to make it a lot brighter inside. Lighting is VERY low.

The staff and facility are great. Demand a room with a screened in porch, if you don't they will want $K's to screen it. It is expensive but I have looked around and to save $$ it is a considerable drop expectations for not much of a cost savings. You get what you pay for, it's your loved one. Treat them well in their final years. They need larger portion size. I have eaten there a few time with my mom and always left hungry. The food is good but add more variety too. Offer a salad bar vs. the canned salad they have which isn't very good.