Heritage Senior Living, LLC.

Our family had an in person tour with The Crossroads at Bon Air and it was really nice but a little of out budget and plus it had 2 separate family members that left for some reason.

My parents have been at this facility since November 2022. Although we have been very pleased with their care, our satisfaction has increased greatly since my Mother's death in March. Their care and concern for my Father and my family has been above our expectations!

My experience with the staff has found them to be prompt, diligent and courteous. Except when they are short staffed who do not show up then slow to answer call button. Not all meals are to my taste. They do well 85 to 90 percent of the time.

3 meals a day is wonderful but only certain times for each. Not great for late risers. Getting emergency lab work isn't an option. Doctor visits are sporadic and doesn't seem to be consistent care. In fact there are no doctors that visit just nurses. Communication between care team and resident (or family) severely lacking.

I feel that they are open to conversation about what is best and if you tell them your concerns and what you need they try to address it. I am much happier with my parents here than the previous place! They are more professional, it's cleaner and the attitudes of workers is much better. Heritage Green is a facility that I would recommend.

Very friendly, small community, great food, activities sufficient for my father's needs. They offer activiites such as; Bingo, music and entertainment, there may be other things my loved one is unable to participate in like arts and crafts.

I would definitely recommend it. My sister likes being with other people her age and getting to spend time with others playing games, watching movies and going on trips in the bus to lunch or just taking a scenic ride. It is warm, bright and cheery inside.

This facility has been pretty good so far. The staff is very friendly. The food seems to be good, good quality and variety. My loved one has eaten in the dining room a few times and it's really nice and clean. She mostly has her meals delivered to her room, though. I will say, Communication with the family could improve. Trying to get medical information/updates on my loved one is pretty difficult. If you need information, you have to seek it. They're pretty good about responding when I call, but they don't ever call me or reach out to me unless I've reached out to them first. Overall, I would recommend this facility to family and friends.

Our family had an in person tour and based on the overall tour experience and the staff we had encounter we thought it was really nice and the community itself was very nice.

I find that overall everything is about as congenial and friendly as it can be. It seems to adjust to most everyone's lifestyle. There will always be room for improvement.

I hope i give an honest accurate assessment of Chestnut Knoll. These are the things, i believe, that are Chestnut's strong positives : 1) the aides who give assistance to Mom (Mom has never complained about anyone!) 2) the quiet atmosphere in the rooms & hallways (2nd floor/the 300's) 3) quick responses after activating the help button (Mom wears) 4) Mom enjoys most of the foods provided 5) excellent & friendly assistance provided on the transport bus :) 6) Mom tells us she enjoys the quiet atmosphere in her room, the foods, the people ( both employees & other residents ), the activities, friendships w/ residents, aides, etc., 7) enjoyable outdoor area behind the dining room 8) Mom loves that her room's window looks out into the outdoor (porch) area. And she enjoys watching the trees's branches move on breezy days :) 9) Mom really likes the hairdresser's care 10) Excellent help provided by the nursing team:)

Belle Reve is caring well for my mother and her various needs.

The staff are kind and knowledgeable and make it pleasant to be here. It would be nice if there was an updated phone system to make it easier to get a hold of staff. Also, the brick walkway can be difficult to walk on with a walker in the garden area.

Initially, my friend needed a place to stay short term . However he likes the place and the people and has lengthened his stay and us considering long term stay. The people there are friendly and very helpful.

Staff and facility were well presented and we left with a positive opinion and feelings.

Everything here is good for me. You do what you need to do. Staying in my own home would have been my choice, but I wasn’t able to.. This is the next best choice for me. I have made many friends here.

They are great with helping families understand the process from application to move in.

I toured this community and it was pretty good. I didn't like that rates could fluctuate depending on LOC. I saw engagement on the AL side but not as much on the memory care side.

Wonderful! Pleasant place to visit. My mom is happy and well cared for!

We picked this community because, when visiting my loved one really liked it. I would like to see more staff on my loved ones floor. It's a good community. We made a good choice.