Heritage Senior Living, LLC.

Mom and Dad are a little shy. I was worried they'd continue to feel isolated while living at Traditions of Hershey, as they had while in their own home. But the staff is amazing. They're constantly at the door of their apartment telling them about some event that is about to start and digging them out of their safety zone. Mom has become much more animated and engaged in life. She's constantly talking about this new friend or that fun event. I had to laugh when Dad told me he didn't have time to talk - they were headed down to happy hour! Our family is very pleased!

So far our experience with The Birches at Newtown has been a big improvement from the facility our loved one was at previously! It's a very attractive, clean facility, and they have put a lot of effort into giving a warm homey feel. The community has a nice family atmosphere, the staff are warm and friendly and encourage that same attitude in the residents. All that being said, they are a very new community, and they've got a few kinks and organizational difficulties to work out, some aspects of the community just don't seem well thought out. The most glaring example I can think of is that the doors to the residents rooms can be locked just by pressing a button on the inside doorknob. Since this is a memory care community this means residents are constantly leaving their rooms without their keys and locking themselves out! They also have constant problems with the laundry service. And another big aspect that has started really negatively influencing the feel of the community is that recently they have started to get some aggressive memory care residents, and they do not control them well. But overall this is a nice place. The staff do their best and are always happy to help. and I'm sure some of these difficulties will improve over time.

I think the facility size is good, in that the residents have enough of a homelike atmosphere without it feeling too large and overwhelming. Some of the communication early on could have been handled better, in terms of who was going to be handling ongoing medical affairs or who would be ordering medications. They have good activities, though some of the activities are not good for those with vision limitations, and a lot of elderly people have vision issues. The food looks good, and seems well balanced. Unlike some of the other communities that we looked at, they are open to bringing in snacks the resident might like to have.

I would like to see some more stimulating activities. There are always snacks available, and the food always looks pretty good. I feel like they care more. They have more gratitude for their jobs. Their communication with me is good. They are very good about letting me know if my loved one is having a good day or a bad day.

It was very nice, I was well taken care of and I liked it. It was a very nice place. They kept us busy. I took advantage of the library and talked with everybody and had a good time. The food was good and there was plenty of it.

We're very satisfied with the service here, I feel like they do a good job overall. It is a nice looking facility, and they always keep it very clean. The staff have always been very friendly and professional, and provide good care. I also think they do an excellent job with the activities, and keeping the residents involved and active.

We toured this location and thought it looked very nice. The staff were friendly and it looked good. It provided both assisted living and memory care, which is something we were interested in since Mom is not quite ready for a memory care specific facility quite yet. This one was a bit too far to be a real option for us, as well.

The staff are friendly and helpful. The facility is clean and well kept. The activities are varied and clients are watched over when not at the facility. They added charges to the monthly fees without notice and while they listened to my concerns, they did nothing about them.

Everyone has been extremely friendly and helpful. They worked with us to get my parents into the personal care unit even though they did not have a suite available.

They're not perfect, the cleanliness is good, the care is excellent as far as keeping up with her medications. She complained that they don't let her sleep enough but they get them up and get them dressed, they don't lie around in their gowns all day and they're just not going to let them sit in their rooms all the time. She does go to church activities on Sundays, she was in physical therapy for a little while but she does the little stretch classes, they get her up and going. Basically, Chancellor's Village was the first one that my wife actually toured and she really liked that one but it was a little more costly, but after everything was said and done we moved her over there but I think this is more her type of atmosphere, her own little apartment. She's been through a lot this year and it got to the point where she couldn't be left home alone. So far this has been working out very good, I think it's good for her and it gives the family a peace of mind.

Compared to the other places I looked at its definitely a lot cheaper, about half the price of the other places and it's pretty nice, they're really friendly. The only thing he gets is his medications and there haven't been any issues with those. There's quite a bit of acitivites, they take them off site almost everyday, there's poker, movie nights, I think he's been to the casino a couple of times, philly night... The first week he moved there was a little tough but then he got in the groove

I'm very pleased overall and I would highly recommend it to anybody who has a pet. I try to temper my expectations and knew from the get go that things were not going to be all rosy, no place is going to be like home but I think for all of us it has been a real good thing, you have to take all of the complaints with a pound of salt. I would say that the thing I maybe a little disappointed with is they really talk a good gameas far as getting my mom involved and getting her a buddy and they were good for the first week but then it tapered off. I think mom and a lot of other seniors need a friend for more than a week, it was kind of like they left her to her own devices. I think it's more of a sales device for them than an actuallity but other than that I feel the place has really met our expectations, cleanliness, staff is friendly and the food is really good.

My father is there and we love it! It seems to be working out well. Several family members have gone to lunch with him so far and people are friendly and the food is good. The room is beautiful. It's a beautiful facility. I don't know if they're caregivers or housekeepers but they do help the elderly people with just about everything and they were so helpful.

the huge 'get in' $ is prohibitive. independent living is very nice but too expensive. assisted living area is too small & too expensive.

Liked the facility very much.

Liked it very much

met with director. She was very good, thorough. overall favorably impressed with facility and services. Location not as good for us. so am going to keep it on the table.

Good food, lots of activities, great studio apt very spacious. Would work with us on getting the bath tub altered so that my mother coud step in. Refrigerator included in the kitchnette. Overall I thought this was the best bang for the buck. The people that worked there were friendly and courteous. The place was so clean and fresh.

rooms very nice; Mom not impressed with place

Very nice place but not what Dad needs If Mom was alone this might fit her needs but Dad is still in great shape and needs a little more independence then they provide