Heritage Senior Living, LLC.

It's okay. My mom was originally in the open area in Heritage Hill then they had to put her in the more dementia care area. In the beginning everything seemed great. They were saying that she got a little bit aggressive. She had to go from a level one to at level two. We didn't think she would progress that quickly but it is what it is at this point. Eventually, the cost isn't going to be what we need. In the beginning I felt more of a family oriented place. Now I'm a little more distanced from that opinion. It's very clean. Most of all the staff is nice. I think the night staff is the staff that I'd really rather not deal with but the day staff is awesome. Overall they do the right job for my mom.

Our parents have been there for about one year. Some staff is very helpful and kind. Some not so much. The biggest problem is the dining hall. Food is not the best. Been the complaint since day one. Wish they would work on that.

They do not come and watch for my mom to take a shower as much as we were told they would. At best, 2 times a week. They don't have all the activities that they told us they would have for the tenants, or they are not telling my mom about them if they are. And they don't clean the rooms as often as we were told they would. But the food has been good, above average. And my mom seems to like it and is getting adjusted well. Thanks. And we would like to remain anonymous please.

The greatest disappointment is DVR on the TV is not available. The answer is we can have it with streaming. But what about all the programs we regularly watch. I'm missing a lot of the news because I can't save them. Cant rewind to repeat. What's gone is gone. So much more. It won't be far in the future that I'll be apartment bound. All that I had before is not available. I probably would have chosen Crossroads but feel the manager should have been honest. I told her how important the dvr was. She remained silent.

Overall, the facility is nice, his roommate was very hard to deal with and the food was very processed and institutional so those two things drug it down.

I think the facility needs updates, hvac- it smells musty. However, yes we would recommend Senior Commons at Powder Mill to other families.

It’s small. Only about 60 residents. For someone looking for a busier place, Heritage Green would not be the place.

The environment is very friendly and pleasant. The staff is very helpful and eager to listen to your needs. The food is a definite area in need of improvement. And laundry services could improve. The healthcare is a definite, plus and very important factor. The nurses needs are very attentive and always available that are on staff.

High turnover in administrative positions. My mother in law has been there a year and a half and they've gone through four memory care directors. Communication is poor. My phone is a back up if they don't get an answer on my husband's phone and they can't seem to get it right. There was one incident where we didn't find out that she took a fall for two weeks when my husband found a buried message in his junk mail. Recently she ran into a physical altercation with an aggressive resident and we were never notified about it until we heard from the Pike County Division of Aging two days ago who opened a case because someone reported it.

my feedback I have to offer is that in memory care, they did not have enough staff to meet the needs of the patients. There was some staff who tried to go above and beyond but their time was limited with reach resident.

Keystone is adequate for our needs but falls short of how it was sold. Food quality is poor and communication is poor. The general atmosphere is friendly and most seem satisfied and content. I’d rate it slightly better than average.

Cleanliness and friendliness strong positives. Care services need attention often wait time for caregivers too long and food variety and food temp not appropriated. Activities improving.

The Executive Director has resigned. So they are now looking for a replacement for him. He's relocating to another state with his family. The Head of the Dining Room goes by Chef, but this is his first time running a kitchen. Let's just say that he's failing miserably!!! Line Cook is a better title for him. The food he puts out is hardly edible. It doesn't matter who the residents complain to about the food nothing changes. They're having growing pains right now.

While the initial tour was very friendly and full of promises and " no hidden costs"... there were. You find out all of the incidentals AFTER you spend [removed] on a community fee. Food is supposed to be " chef prepared" and with alternate MEALS if you don't like the menu. This amounted to grilled cheese, or a burger if you don't enjoy the prepared fried, heavy pasta, canned vegetables type meals. Housekeeping didn't come for at least 3weeks, maintenance struggles, ...I could list many more of my mother's complaints. Suffice to say, she's given notice after less than 3 months and moves out on [date removed]. I'm sure there are worse places... but this wasn't all it was advertised to be. On a positive not, I will say the owner [name removed] is a really nice man who took time to listen to both myself and my mother. Unfortunately, it didn't result in much changes from the various departments.

I would tell them unless their parent is in good health and able to use all the amenities it's not worth it. It is for someone who wants to be in a closed community.

Generally it was a good experience. There were times I thought some of the policies were too rigid when he was to return from various rehabs but I realize that those limitations are set by type of facility. The floor staff and nurses that took care of my Dad were great. Very caring. The activity coordinators seemed like super people. The price is very onerous but I understand that is the market.

Independent living is fine, a little pricey considering the food is not good, but mom's apartment is nice and she has made some friends. But she will never stay there beyond independent living.

My loved one was previously a resident at Manor At Market Square and overall, the experience was okay. The facility was really improving when they hired a Director for the Memory Care Unit. My loved one enjoyed the activities. The housekeeping was good. The meals needed improvement - for example - cold dry meatloaf is terrible for seniors and while the menu said they could have options - they were never offered to residents when they did not like the main dinner. There were never any condiments. Not even salt and pepper. The staff was friendly and I loved the Director.

If you have the money go elsewhere. It was the only choice for the money.

The facility has good and bad Poor health help when needed, will have to find better facilities if needed better care. It is also very expensive for the apartment complex and it is very old. Hoping for improvements