Holiday by Atria

The food is really hyped up, but it's not that good. I don't blame the chef for that. I think they were running out of money when I was there, and they ended up being merged with Atria. I witnessed a lot of favoritism. The rules seemed to be bent for certain people. It was supposed to be a non-smoking facility, but I was on a wing where 2/3 of the people smoked. They finally put air filter machines out in the hallway, but it was bad. I think the director was a smoker herself, which affected policy. The director also asked us to come in and give reviews where she was sitting there typing them up herself as she made us give them verbally to her in front of a group of other residents, which didn't sit right with me. Especially when I asked to fill out the review myself and hand it in later - they wouldn't let me. They made me fill it out right then and there.

It was just alright.

They gave a great tour but we were not impressed with the facility itself. It was very run down and seemed dark and dirty.

ratings above

I did not like this community due to the cleanliness of the community.

Due to covid the dining is a little more restricted, but the meals are coming to our friends room and he has put on some much needed weight. The office manager [name removed] is extraordinary, she really goes out of her way to make everybody feel welcomed and loved. The house keeping although is very sporadic, so that could be improved.

The corporate management that doesn't work here isn't very good. The management that is here is fine, but they're very limited because of upper management. My cat and I like my apartment. We like the view. They do welcome suggestions for activities, but most of what they do are things I don't want to participate in because they seem childish to me.

We chose Echo Ridge at the time because it fit our budget and the location is close by a lot of stores, restaurants, etc. I do think they could improve on the food, that is the main complaint that I have heard from my mom. Housekeeping seems to be inconsistent, I would tell others to make sure you ask those details when you are interviewing with them.

Its okay, nothing fantastic. There are good things and bad things. As far as the rooms, I have a little apartment, which is just fine. They have a shortage of personnel, so they are not always having the weekly cleaning, and they're having a little bit of problems with logistics. The food is so-so. It's pretty typical institutional food, with some good days and some bad days, like any other place. It's a pretty average place overall. I think the biggest problem is management is understaffed, and they don't' have enough people to do things they have to do. But they try hard, and I have to give them credit for that.

This was our last choice for where we wanted our loved one to go. It was an older looking facility and could use some updates.

When we speak to our loved one they are pretty dissatisfied with the meals and dining service. There is a lack of variety and lack of healthy alternative choices. Also, when our loved one had to have food delivered to their room when they were sick, the meals were always wrong.

This is not a place for independent retirement living. This is more of a last stop before memory care. The staff depends - sometime they're nice, sometimes not. The residents are nice and sweet, and it feels like home. I love everybody here. It seems like every time there's an activity scheduled, they end up canceling it, due to the weather or people get sick. It's kind of boring here. There's not much to do, and it just doesn't feel like the right place for me at this stage in my life. The food is horrible, like hospital food. Overall I'm grateful to be safe here with what's going on in the world. They keep it nice and clean. But it's very expensive for what little they offer.

They are pretty friendly with covid and everything going on. They are not able to do a lot of activities because of Covid. This is kind of expensive. I know that a lot of this is becuase of Covid from talking to other residents it was a lot better before and they are hoping that things get a lot better when covid gets better.

They are short staffed and have had supply issues but all of this is related to covid and is temporary. I think if we would have been here pre-covid times, it would have been a higher rating. Overall due to our experience I would still recommend them.

This would be a great place to start in your retirement adventures. I have seen some of the activities however, at this time they are on a lock down due to an outbreak. The staff are pleasant and I have had good experiences.

My tour at Echo Ridge was okay. I found it to be very expensive. I also found the the people who live there to be a bit snobbish. There were a bunch of residents sitting out on the porch, and I had to walk by them. Nobody introduced themselves or said hi. They do allow dogs, but I didn't feel the love of animals that I do at the place I ended up choosing. The apartment they showed me at Echo Ridge was so small. I could have gotten my bed in there, but I didn't know where I would put a computer or a TV, that’s how small it was. And the rent was high. It was beautiful outside, but inside it was not all that beautiful. And they don’t have washers/dryers in the rooms. You have to go outside to a laundromat.

Our family had an in person tour and we noticed pretty immediately there was a moldy smell to it, and it was dirty. It was just a mustier old facility.

They was very friendly but the community was kind of out of date which is why we went with a different place.

Pretty good to live.

I think there are a lot of things that they could improve on at Jackson Oaks. The main complaint is the food, we do not get to make up the menus here, they come from the corporate office. The meals are not balanced and are very random. There is a lot of turnover in staff, they are not able to keep kitchen help, we do not have an activities director right now, and we were without a manager for a few months, they did just hire a new person yesterday.