Holiday by Atria

My mother-in-law is at Kittery Estates and we have have received at least eight unsolicited comments regarding how poor the food is, even aside from being delivered cold during the COVID issues. Her room has not been cleaned in 3 weeks and their contract is for once per week, and this has happened several times previously. We understand there is a new manager, but the issue with food transcends the manager's abilities. Something is seriously wrong when so many people are reporting the same thing, despite the manager telling us that he is hearing good things about the food. A private health care worker who sees people in the facility reports that she received four phone calls just yesterday which were all complaints about the food. Covid or no Covid, these elderly folks deserve so much better, especially for what they are paying. My own Mom was at Kittery Estates for several years about five years ago and it was awesome - we used to be a great advertisement for the facility - great food, events, etc. Sadly, we are considering, with several other tenants, moving my mother-in-law to a different place. The food is the biggest issue - and it is, sorry to say, a very big thing when you don't want to eat because "hot" meals are cold, vegetables are served way under-cooked and the main courses are ill-prepared. Some residents either go out for food or shop for their own food.

Staff is very friendly. Super helpful. Facility is very nice. Meals are good and residents were all welcoming

Oh my, i don’t know what to say. I’m shocked on the price considering there is nothing going on and the place is run down. Ladies bathroom was so dirty...disappointed. Looking for up beat place.

The company is focused like a laser on their profit margin. They lease apartments in "Independent Living" communities to seniors more in need of "Assisted Living" with the promise that they can hire their own healthcare nurses, (at their own expense), if needed. Holiday Retirement is able to do this because they do not provide any healthcare staff in there Independent Living communities. When you then focus in the cost of rent plus nursing, this puts the senior at more cost per month then moving into an Assisted Living community in the first place. As for the individual communities General Manager's, they are forced to cut cost on meals, services and labor to increase profit in exchange for up to a $30,000 yearly bonus. The residents are living on hot dogs and pasta because of cost cutting measures and Assistant General Managers are being fired and not replaced to keep labor down and increase profits.

My aunt is dying and the Parent Company (Atriia) is still charging her for Two months rent. We gave notice on Feb. 4th, but because we didn’t carefully read the contract and we’re not expecting my aunt’s rapid decline March’a rent is demanded. Very Callous attitude for a company working with seniors.

This independent living facility has gone downhill since my relative moved in a few years ago. There has been no live in manager for the past 2 years, nor a night manager past 7 pm to help in any emergencies that might arise in the evenings. They cannot keep a good chef, the meals are almost inedible, portion control is all over the place, and they even run out of food at times. This food situation has been going on at least for 9 months and is horrible for the residents who rely on the food offered by the facility, which is paid for in their rent. Many times residents walk away from a meal hungry as the food was such poor quality that they could not eat it. One resident who complained to management was told that if complaints did not stop they would be evicted. On another note, they are now allowing couples to rent apartments even when one partner has dementia, and the facility is filled with people needing caregivers. I can understand seniors needing some help, but this is almost an assisted living facility but with no licensing or regulation. Rents go up every year for those who could not afford a buy in when they first moved in, but services have definitely gone down.

My mother-in-law is a resident at Pinegate, Macon. We could not be more disappointed in this facility. The food is her main issue. The majority of the time it is far below standard. The serving as in a restaurant style is ridiculous. A buffet line would be much more efficient and would not take the residents several hours to be served and then, they may not get what they 'ordered'. To run out of food is not acceptable for the rates changed at this facility. The quality of food is, for the most part, not eatable. The manager, [Name removed], does not seem to be concerned. The front desk person as been helpful and finally they have assigned someone to clean her apartment whom she trusts and seems to like. In the past, she has had sheets put on her bed damp and had no choice but the sleep on them a night. After that, she began washing and drying her own linens. As I said, we are greatly disappointed in this environment and have her on other lists to move as soon as possible.

My dad was a very young acting 84 year old. Most people at the Home seemed liked they were just waiting to die. My dad wanted to live. Old people acting and behaving and treated like very old people. My fault, I should have done more research.... It just was not a good fit for my dad.

My Grandma is in this facility and while the facility itself is well maintained the food is atrocious. Pizza and boiled hotdogs are regular menu items for the residence. I joined my Grandma for dinner and the sandwich they served was some sort of canned chicken that was so full of garlic you could barely eat it. It’s really unfortunate that they don’t provide better meals because the facility and staff are very decent.

Meals are not prepared from scratch, most of the food is bought frozen and reheated. Also I don't think you need a chef for peanut butter and jelly. It's also a great place to live if you like the smell of dirty diapers. There are more people here that require full time care than are independent. If I could afford to move I would because this is not what they advertise.

So far we're only trying to get a lease! It has been a horrible experience. The sales lady stood us up for our appointment and has been completely out of contact the entire day! Voicebox full, no emails or texts returned. After a 3 hour drive for this pre arranged meeting! I had to contact the manager, but at this point I'm reserving additional judgement. We have been given 4 different rates for the same apartment. This should be a transfer from one Holiday Retirement to another. They tell you when you sign and move into one that they can transfer very easily....don't believe anything Maple Downs tells you! Get everything in writing and don't waste your time dealing with their sales dept. their sister complexes don't even have sales people!! They are also charging $1100 for one day of the month in addition to a full months rent!!!!! For a person who has been a Holiday Retirement resident for almost 2 years in another state! Beware of anything they tell you!

My in laws have lived at Alexis Gardens for over a year. It was a difficult decision for them to leave their home of 40 years to come to Toledo, but AG seemed like a very nice place...and initially, it was. But things have definitely taken a downward turn over the past several months. Below is a summary of some of the issues: -The quality of food has greatly diminished, after a petition circulated, the corporate chef came in to hear the complaints first hand, so time will tell whether there will be improvements. -The housekeeping is lacking - 20 minutes to change linens, dust, vacuum and clean a 2 bedroom, 2 bathroom apartment is not adequate, no matter how efficient the staff (and it definitely reflects "light housekeeping"). The general areas are kept clean and tidy, including the dining room, halls and laundry rooms. -My in laws did receive a rather large rent increase at their one year anniversary (they are very private with their finances, so I can't say exactly what they are paying), but when they complained to the local manager, the increase was reduced some. -A large, beautiful spruce tree was taken down by the weather last winter, and was never replaced, leaving a gap in the landscape as well as a much less appealing view. -Finally, the only elevator has been out for several days now. The management reports "a nationwide search" for the necessary part, meanwhile, residents that are not able to negotiate stairs are confined to their own floor. Meals are being brought up to individual apartments, but socialization plays such an important role for the elderly. I will be happy to update this review, as circumstances improve, but as it stands right now, I cannot recommend this residence.

The web site says, "chef prepared meals.." I think the chef went on vacation and never returned. The evening meal a few weeks ago was grilled cheese and tomato basil soup. The soup was good but the grilled cheese was on cheap white bread with processed (fake) cheese. The meal included fresh fruit...10 very small pieces of watermelon. This is just one example. Tonight was sirloin burger, it was full of gristle and a horrible sauce. The omelets and scrambled eggs are not made from fresh eggs. Food is awful! I have noticed the managers bring in most of their own groceries and they are equipped in their units with full sized kitchens, which we do not have. 24/7 managers seems to mean they live there but are not always available, they are virtually invisible before 8 pm at night. Thank goodness a resident was up and able to let my elderly mom in at 745 pm, the other noc when she forgot her key. And the pricing for what you get is too much. Listening to residents some get a good deal and some do not. Transportation is also very limited and not wheel chair accessible. Just beware!

The facilities looked very nice, but there wasn't much going on for activities. The seating for meals proved to be not very welcoming for new people . Residents never knew where to sit as other people had their favorite groups already in place. The parking for residents was not as promised. Upon leaving for a new residence, the deposit has not been forthcoming after 3 month. Overall, not very impressive.

My mother and father in laws are residents. First off the Willows is a nice and clean place. Rooms and food are very good. Now the problem. In the beginning I was looking for places. Elected by my wife and her sisters. I went on a tour with Larry and was quoted what the price would be for my inlaws. The family spent a few months trying to convince the the parents to make the move to a retirement home. During that time Larry called me several times with different offers. Some of the offers would have saved thousands of dollars. Larry has told others that I called him. Only time I called him was for that first tour. Anyway the decision was made and the daughters contacted Willows and signed a contract. I was not there when the transaction occurred but now the prices suddenly jumped up and no discounts. Now the prices equaled to just over their income. I agree that a contract is a contract but what I saw was some advantage taking place and Willows taking that advantage. One of the managers yelled at one of the daughters for not using their recommended vendor (another huge charge) for a Veteran's benefit. (Maybe they get a kickback not sure) I have asked for a review of the costs but that was weeks ago and they have never gotten back with me [contact information removed]

After my husband's stroke, we moved to White Oaks for 20 months as we needed a handicapped bathroom. Weekly housekeeping "services" were 19 minutes each week, which was to cover changing all linen, sanitizing the bathroom and vacumning carpets. Windows/curtains were never washed, carpets never cleaned. All resident linen was washed in a home type washer in COLD water, with linen jammed in. There were THREE norvirus outbreaks in the 20 months we were there. On two such occassions, after we had been quaratined for 3 days there were additional reported "cases", my conclusion they had to be staff related. The food is only acceptable, with very long wait times in the dining room. Servers in the dining room went to cleaning rooms, then back to the dining room. Management staff was often not helpful, during snow storms unreasonable wait times to be shoveled out, in spite of medical necessity.

If you have ever dealt with a shady pushy used car salesman. That is what the managers and sales staff are like. BEWARE when signing a lease with them. The have a 3 month must pay when you sign up clause in the contract. Even if the person die's before the move in date the estate is responsible to pay the remaining 3 months. The carpet in the halls are dirty and old. The hallways need painting. If you HATE CIGARETTE SMOKE DO NOT MOVE anyone in here. Residents can smoke in the rooms it smells like a smoky bar in the halls by the room. They try to cover up the smell with glade plugins. Please read other reviews before moving here. One review I read after leasing was about the chief with a dirty uniform. The First Day my mom moved in I met Him

I moved my grandmother in 3 years ago. For the first year everything went well. Her room was always clean, the staff was cheerful and dependable, the managers were devoted and really cared for the residents. However things have changed for the worse. Over half of the original staff has left due to corporate bullying. The service in the dinning room is barely up to par. The food is tolerable. My grandmothers room is clean enough (I guess). Another thing that saddens me, They will take on people who do not belong there. This is an independent living! A good majority of people that the have newly taken in are at a higher level of care, wich is frustrating for the people who live there and have all their wits about them. The most concerning thing is.....Why can't this place keep a manager for longer than 5 months? Just when these people get use to one and feel secure....the suddenly gone. Wich is always disturbing to the residents. However it gives them something new to talk about in the dinning room.

We were very disappointed with the food. I wrote them a letter that gave them the 30 day notice, I got a call asking if there was any way to keep my father there... it was my aunt and she's a woman. They weren't smart enough to check the files and there was no phone directory for residents. The managers weren't there long enough for the residents to know what their names were. Since February of this year there had been 13 changes in management. There is one woman from a care tenders agency that has an office there and she kind of oversees whatever gets prescribed unless you do something else but she couldn't give the care my aunt needed because she had too many folks so we had private care. The situation with medication was outrageous, it's partly my aunts fault and partly lack of appropriate oversight. I think they had a really good idea and expanded too rapidly and too broadly.

Well we paid for 3 months and only stayed for 1 month. Food was so bad I could not eat it. Staff was very nice. But with my dialysis and diabetes their food was terrible. Was not good for blood work. This cost me a lot of money. My husband also has issues with the place.