Holiday by Atria

Hire back [name removed] and [name removed] Main and I'll come back. This place is awful, management and housekeeping. They don't clean anymore and kitchen door slams in the dining room. Coffee area is dirty my room wasn't vacuumed for 2 weeks.

I could confidently give Echo Ridge a 0, but since that is impossible, 1 on categories 1-8. No management or help was in the building after 7:30 pm during the 2 months I lived there. The hallways were dirty and the common areas received little attention. The outside of the building looks promising, but the fact is the facility is poorly managed. I cannot recommend it. I was charged a "Community Fee" of $[removed] when I rented the apartment, and no art of that was returned to me when I moved. There was a Halloween party, but activities were few. The food was just not up to par. Cafeteria grade, and nutrition was not a factor in deciding daily menus. To top it off, I contacted COVID while there. I was glad to find another place to live.

My mom never got an new move in orientation and was not given the necklace to call for help. She fell 3 days after moving in, broke her wrist and had to scoot on her back to her cell phone to call 911. We moved her out 2 weeks later.

That place is so [profanity removed]! It's disgusting, cockroaches, dirty stained carpets, mildew, mold, the staff are the most unfriendly people that I've ever met. A truly horrible experience having to reside there.

Review of Long Lake Château – A Disheartening and Hurtful Experience Our experience with Long Lake Château has been deeply upsetting and disappointing. My aunt, who is living with Alzheimer’s, was accepted into this independent living facility—a decision we hoped would bring her safety and support. Unfortunately, the opposite has been true. At the time of her admission, there were no long-term care homes available, and my aunt was placed on a waitlist for more appropriate medical support. Long Lake Château accepted her knowing her condition was precarious and that she required more assistance than a typical resident. We trusted they were up to the task. That trust was misplaced. While in their care, my aunt contracted lice. Instead of approaching the situation with compassion and understanding, the facility charged her an outrageous $[removed] in cleaning fees—a devastating cost for someone on a fixed pension income. They then repeatedly tried to withdraw these funds, causing over $[removed]

Food got worse as time went on. Bus didn't run half the time. Director and maintenance lead serving tables. Safety issues. Structural issues

It seems the managers at this property will do and say anything to get you to sign a contract. Awful. We asked them multiple times if they accepted Medicaid and they in fact do not and we have been struggling to recoup our money

When we moved my father here it was great. The last three years have been awful when it come to his rate increase the manager wasn't even nice about it told him he had to pay the full rate this time. Then while she was talking to him to walked away and came back 20 minutes later. They don't value the elderly like they used to here.

I've mentioned to management my shower has been leaking for weeks. The maintenance man showed up barely does anything to it and spends most the time on his phone and it's still leaking. When I told the manager she said"we have other important things to take care of" she's very rude doesn't care about the residents.

One manager is unless and doesn't know what's going on. One manager is rude we come in for a tour she made us wait an hour and yelled at a staff member during the tour in front of us. Food was alright but wasn't impressed for the price!

I would never recommend Montara Meadows to anyone. I have moved in with my niece last weekend! The place is not equipped to care for the people they accept. The food is terrible and the activities they provide are a joke! They also do not care about the people who live there! I would rate my overall experience as a 1 as the place is not clean and is in need of repair There is no quality of care because it is independent living. Food and activities are lacking and it is not a good value for a seniors income. As you can see I have nothing good to say about the place. It was a bad experience all around for me and there are many people leaving for the same reasons I did! No I definitely would not recommend this community to other families!

It was a terrible experience so I would love to spare others from the terrible experiences we had at Holiday Rock Creek. The majority of the staff including the Administrator quit. Within the first 1 to 2 weeks after the hiring their replacements that staff was going to quit all together. They called an immediate lunch time meeting with a catered lunch. I'm not sure what became of that meeting. Can only guess. Some rooms are a little larger but you will pay more. Any thing you are told will be included will never be included unless it is in writing and has a guarantee date it will be completed. All promised cleaning needs to be in writing. They will not vacuum unless you ask and are there to see it getting done. If you want extra of any food item it will only be available IF there is extra. If you sit at the end of the dining room, you may not received the featured item. OJ is only available for breakfast.

Very high staff turnover, only one elevator for the whole building that breaks down frequently, and cold food. Plus they are raising their prices, but are unable to provide the basic promised services. My parent has missed doctor's appointments because they can't get to the first floor. They were recently without internet for a few days, and no one seemed to care. It's hard to find a manager on site when you have concerns. It's not only not worth the cost, but I believe there are safety issues.

Poorly maintained to put it mildly, with peeling paint (in the unit I occupied) to say nothing of the filthy carpeting throughout the building. I was told when I moved in that the entire building (which hasn’t been updated in 30 years or more) would be updated and modernized “this spring,” then “this fall,” then “sometime in 2025”—so if you tour and they tell you this, don’t believe it. Structural problems so bad that every resident on the first floor of the west wing is being forced to relocate to other units so that support beams can be replaced—and who will be forced to pay a > $[removed] fee to move back to their units. Very poor-quality food rich in calories, carbohydrates, cholesterol & sodium, but very low in fruits, vegetables, protein & variety. With but *one* notable exception, all-woke staff who very definitely do not treat the residents as employers to be served who pay their salaries. My 11 months there were pure, unadulterated misery & I couldn’t be happier to be out.

We only stayed one month out of three paid for. My diet is so that I could not eat 80 per cent of their food which is terrible. The cook left and another one was coming in so we had people in there that don't know how to cook. The people that work there are topnotch, couldn't be better. But they couldn't do anything about the good. Too bad I really liked it here.

Not Good. Food bad. Floors dirty carpet duct taped every where. Last meal there I took a pic of my breakfast table and all aforementioned. Servers most were rude and take your plate b4 finished. Dessert ice cream served at same time as main meal. Thrown or pushed at you. Servers dress mostly ghetto. Coffee was good. Staff friendly. Activities good. Most of us were looking for a different place to live. This is not a place for my mom and not a place for me.

Turned into one of the worst experiences of my life!! Nothing the promised ever appeared. Terrible meals, sporadic housekeeping, no transportation or off site experiences, they had a steady stream of employees in and out of there, management was a joke, and I never felt safe, since there was no (absolutely none) night staff! Don't recommend it to anyone!

Supposed to get light housekeeping weekly. It has been 4 weeks since ours has been cleaned. The GM would get a 0 in terms of friendliness of staff, but everyone else receives a 4. At the moment, we would not recommend Holiday Illahee Hills to others

Food is processed, frozen and rewarded. For the cost to live there the food should be chef prepared with a couple of options to choose from. They should also realize that many seniors are on special diets that are low sodium or diabetic. Nothing served here takes that into consideration. Please do not let your loved one sign up for this place.

My mother in law moved in before COVID. They had a dedicated event coordinator, did mystery tours for the residents, the staff were pleasant. Since the latest manager arrived the place has become much less of a community and more of an institution. 1. There is no longer a social/event coordinator this duty is performed by someone as a secondary duty. 2. The bus, when working, does medical appointments, and a weekly shopping trip to the local mall; 3. Expect very independent living. Management will stress this if there is any suggestion of needing a hand after you have moved in; 4. Don’t nod off in a chair in the Atrium; you risk having the Manager jolt you awake and scold you. 5. Don’t expect a lot of choice at mealtime, or any accommodation if you have dietary needs. 6. Don’t arrive over 5 minutes late to a meal or you risk not getting served Don’t be fooled; this place may be on the low end in terms of cost, but you can find much better for the same or a slightly higher price.