Leisure Care, LLC/One Eighty

I feel like they didn't watch him as close as they should have. They didn't seem to be very diligent with making the residents use their assistive devices. A staff member even admitted to me that they are very short staffed. When they assessed him they came to the house, and we were very clear from the beginning about the fall risk, but it wasn't a very thorough assessment, and they didn’t seem to take what we had to say into consideration. I think had our loved one had been a little stronger and not as fragile, it would have been okay, as they specialize in dementia. We have had a terrible time getting our money back, and they have been very rude about it. All in all this was not a good experience for us at all. If your loved one is a fall risk this may not be the best choice.

Go somewhere else alls they care about is getting your money.

Community Director was resourceful and helpful. Unfortuantely, since they did not have a model to show, instead she showed me a dreary, stripped room. She should have avoided showing me this since it left an unprofessional picture. The facility is very dated and ugly. Carpets are stained and the patients seemed distant. I would not recommend this place. It was depressing. Renovations, i'm told will be forthcoming and will be undertaken for a year.

When we were first there, they had great management, but then the new management came in, they weren't clean, the staff weren't dressed nicely they just weren't proffessional, their shoes would be untied. It was bad. They just didn't know what they were doing, it was horrible. Their staff people were quitting and they would bring in people that didn't know what they were doing. I don't know who owns them now but I know what happened when he was there. Those people are gone. They fired everybody, and brought in new people, after we left. It's a beautiful building and the inside is nice. I would check it out to see what it's like now but that's how it was when we were there.

It's a little less worse than the last place. They just opened so they have room for improvement. Nobody returns a phoen call, nobody gives a damn.

The major plusses [removed] Tall Douglas Firs surround the property, pastoral setting, with paved walk ways perfect for my Dad, using his walker, to get out and touch the earth! Spacious apartments and nice lobby. Friendly staff, but seemed to be short-staffed, or always "running." [removed] Food -- could be improved to include more fresh vegetables and less fried stuff. A little too close to the old school cafeteria. But some residents, my loved one included, have lost their discerning taste buds and don't mind. At least it could be more nutritious. Big [removed] Allowing residents to sleep in the lobby -- especially in their wheel chairs with oxygen tanks. It just presents as a place where people are "parked" for the day, and "we don't care about you," even if that's not true. Also, beware of the "hidden costs" for the extra services. Also, falsely advertised transportation [removed] The bus is always full with people who have reservations for medical appointments. Visits to the spouse at a skilled nursing center near by could not be facilitated as promised. Not much effort is made for social integration and activities.

My loved one was left alone without any assistance from the staff. I would not recommend this location unless someone can wash and take care of themselves without assistance. Very bad experience with Fairwinds that is hard to even talk about.

Too much concrete and asphalt. Do not believe we would be interested in this facility.

rooms were old outdate. cabinets and tile old and chipped. no carpet in rooms.

I am writing this review so your loved ones will hopefully not have to endure what my mom did at Springfield Place. When we were making our decision on where mom should live in independent living, the only information we could find were online reviews like this, what the sales staff told us, and my mom spent a brief stay at the residence. My mom lived at Springfield Place for over five years. She liked her apartment, the grounds and walking trail, the décor of the building, the activities and the mid level staff and residents. She felt like the meals were sometimes good and often marginal. The turnover of chefs was high. There was a norovirus the first year she lived there and several people got sick and all were quarantined. There were three general managers, three sales managers and two nursing managers during her stay at Springfield Place. The mid level employees had longevity and they put their heart and soul into the residents. The worst part was that the nursing manager, [name removed], delayed Hospice in giving pain meds to my mom for three days towards the end of her life. My mom was in such pain because of this that she hit her alert button and the paramedics came on a Sunday morning, just three days before she passed away. My mom was active and enjoyed good health most of the time she lived at Springfield Place. She was denied good care when she needed it the most. I hope you consider our experiences when making your decisions and I hope that this sort of experience never happens to your loved ones.

I still live at Fairwinds, because moving is hard and costly. Large apartments are very nice, but expensive. Food and dining are the main problems that have caused many to move. It is not unusual to wait 30 minutes for seating, and/or 45 minutes for food. Eat at 4PM, and you can get a seat. At 5:30, some better specials are gone. Unlike in a bad restaurant, you will return. Before moving in, eat several dinners, with residents. Ask them, without staff, what they think. Read the rental agreement carefully.

They can't keep a chef or kitchen staff. They've had 4 or 5 in the last year. We've had food cooked with rancid oil. I've thrown away food that smells terrible and I couldn't identify. They use pressed chicken loaf and call it roast chicken and use cubes of it in their soup. The elevator to the 3rd floor is broken again and has been out of order for a week. The last time it was out of order for 2 months. They've promoted the concierge to Manager of the facility. She has no facility management experience.

Be AWARE this place only wants your money! What I walked into was our mom and her room smelled of urine, she had not had a shower in over a week (even though we were paying for this care) and there were at least 10 clothing and bedding items covered in urine (which they are supposed to remove immediately). It was HORRIBLE!! The Administration DOES NOT CARE about their residents or families!!! Our mother moved in at the end of August and was charged for the whole month of August!!! And when her health was rapidly declining, they kept telling us they could add on more care for more and more money, when what our mom needed was more care then an Assisted Living facility could give, but they DID NOT WANT to LOSE the monthly renter!!! Shame on them! And when we did move mom into a nursing facility in the beginning of December, they CHARGED us FOR THE WHOLE MONTH!!! Oh and we had to pay the $1500 one-time move in "community fee"! So for our mother living in this facility for 3 1/2 months we paid $13,573.62!! There was NO COMPASSION from ANY of the ADMINISTRATORS!!!! We wanted mom to stay there as it is a nice facility and we wanted her to be well enough, but she was not, and all we got was a COLD SHOULDER AND A FINAL WITHDRAWL FROM HER ACCOUNT!! If your family member is healthy and can be there for a long time, I say move in. BUT IF THEY ARE NOT DO NOT EXPECT THEM TO BE HONEST WITH YOU AND TAKE CARE OF THEM!!!

The place looks terrific, but is understaffed and disorganized. My mother signed up for the VIP care program, and the facility was totally unable to meet the standards they set. Rather than make an effort to provide the care promised, they were more than happy to put her in a lower level of care. The meals are pretty unsavory, as well. Since April, there that has been a total change in the administration. I think that attributes to their less than stellar performance . Very disappointing, and now looking for another 'home for mom.'

Beware… this is not a five-star facility. It’s like a piece of candy with a pretty wrapper on the outside that is rotten on the inside. The management staff at this facility is toxic, and one is constantly reminded that it functions like a good ‘ol boys club under the GM’s tutelage. If you get on their bad side, they will literally come after you! The GM and manager of AL went so far as to file two false police reports against me in addition to a bogus 911 call - all lies - as they viewed me as a whistleblower! With regards to the assisted living staff, 80% are inadequately trained, many are downright rude, and most spend more time on their phones than with the residents. In my 25 years as I nurse practitioner, I have never encountered such a disconcerting situation. After nine months of dealing with this and watching my mother steadily decline, we rented a private residence for her and set up 24/7 care. She is now thriving and living the life every 94 year old should have :)

My husband had a lot of doctor appts. Mostly at the va hospital which was more than 10 miles away so I had to pick him up and take him. Because when the vehicle they were using worked they said it was too far to take him. I finally got the va to pick him up and bring him back to the facility. Although he was supposed to have therapy 3 times a week there was always an excuse why they could not take him, so he rarely got any.

I would not recommend putting your family here at this community. It's several times I came in to visit my phone, remember and staff were sitting down on their phone. When I would go to management to complain of this issue, they just kind of blow me off and i'm not correcting the behavior. Not soon after I moved my loved one too much more professional/resident vauled community.

Would not recommend Volante due to their deceptive business practices. We signed a contract for an all inclusive pricing and in the first 5 months they violated the terms of our contract and tried to put us on a care package plan that increased our rent by over [removed]k a month. . It was way more than unexpected price increase It was the way they did it by voiding our contract and pressuring us to sign a new contract or move.

Just wanted to let you all know to stay far away from Volante Senior Living. We had an absolute horrible experience! We moved my Dad into Volante Memory Care, and it was the worst experience. Synopsis:*4 falls over 6 day visit*1 fall was reported to Hospice, when wife found him on the bathroom floor and asked that hospice be called, they require all falls to be reported. Volante is covering up falls ,and choosing not to report to Hospice*Volante did not allow Hospice to go in to see their patient* Next shift staff at Volante was unaware that they had a level 3 maximum care new patient in their facility. They did not know he was a fall risk. He was not checked on all morning on Saturday, until wife came in check on him.*Medications were given at incorrect times, and they did not double check that they gave him the correct medicine.* We were told he was getting the maximum level of care, then we found out he would need to pay extra for showers. Overcharged by thousands and gaslighted!

Dad was only there 4 days when he had to go to ER. Peachtree couldn't accept him back but have failed to formally terminate the contract and refund our prorated amount due back. That was almost a month ago. The director will not respond to emails, voicemails or messages. Had to get the Ombudsman involved. Word of advice! Check with your county ombudsman regarding these type facilities to see if they can assist in determining the worthiness of a place for your loved one.