Leisure Care, LLC/One Eighty

He now had to relocate to [name removed] due to mold again. Several residents had to move to sister facilities for a few weeks in order to get rid of the mold. My family member who suffers from dementia is worst because of him being in Fort Myers. Awful all in all. Pay all this money , his furniture got destroyed because of the mold. No one would have done anything about it ! I am the one who noticed the mold so no one is cleaning rooms or they would if noticed the mold. Lack of communication. No one returns your phone calls. [name removed] is wonderful. No one answers the phone at the front desk. Most frustrating experience

My comment is Volante still owes my mother for all of her belongings that were ruined in her apartment when the pipes burst in [date removed]. And we are still waiting on the insurance check!!

I came home after 1 month and 3 days in hospital nor too happy with the facility. Ended up costing me about [fee removed] I wish I had never been there. I was lied to from signing the contract to talking to company lawyer. I hope they have gotten better. Worst month of my life. I would tell others to make sure and question the sales person first about their promises.

I cannot speak for the independent or assisted living section of this facility. My mom had Alzheimer’s and was in the memory care part of the complex. It’s terrible. A very expensive, locked apartment. The staff are not nurses and yet pass medications without assessing if a person should be taking them. They did not call emergency services until I showed up and found her slumped in a chair and slurring her words. There is one nurse and from our experience she has limited time with the residents. The techs that work mostly with these residents do not have medical training and no experience in how to redirect them, rather the solution seems to be to give them more medication. They could not even provide the dignity to ensure my mom had proper clothes on to eat a meal. This was a terrible experience and I regret ever having my mom stay here. It’s a business. A beautiful building but that’s it.

Just don’t. The staff is so incredibly rude the only person that has been nice since my parent moved in is the lady from the memory care activities, she’s always willing to help. Therapy services are amazing which isn’t shocking since they don’t work for Volante, I’m sure if it was Volante run it would be awful. The new therapy director is so personable and wonderful. The volante/la Orilla staff is rude to me as a family member and guest so I can’t imagine how they are to patients when I’m not around. I’ve seen them yell and yank residents to get them to do things, there’s no dignity or autonomy left for these people. The administrator and nurse are wolves in sheep’s clothing and will lie to your face! Please please please do not consider this place.

Care staff is never to be found. Waiting hours for a call button to be answered. Downstairs bathrooms are always dirty. Memory care is always incredibly dirty with absolutely no care staff around. If they are around, they’re chatting in a circle not watching anyone and will tell you “that’s not my patient” or “they’re not on my floor today, find someone else” when your loved one needs help. Please don’t send your loved ones here! Memory care meal portions aren’t enough for a child.

Do not be fooled by the show they put on in this facility. Once they have your money, they will not respond to your concerns. They are control and money hungry! This facility has so much potential to be great, but the leadership is not concerned with the resident's needs. We have expressed consistent concerns about the food, how the nursing staff and med techs talk to residents, it seems so unorganized! New management came in last year and we were hopeful, but it has not improved. If anything, it is worse! I am disgusted that they leave residents unclean. If they need their diaper changed, change it! There is no excuse for this inhumane treatment. We have to constantly ask and follow up with the staff, nothing changes. They are rude and disrespectful. The only positive part of my father's stay has been his ability to receive therapy in house. That has been what has kept us there because therapists actually act like they care. Otherwise, we would have moved him a long time ago.

after paying and moving all my husband’s things in his room (we gad to buy and peovude a bed because my husband is 6’3” and they did not gave a bed for gim) i did not let my husband spend the night. we arrived in the mirning to check in and participate in activities. staff were in a meeting. we sat and waited a long time. some ladies and one man we at a longctable where there was a big tv. one caretaker. over 40 residents. i found our redidents cannot dtay in rooms during day. some ladies were active but others just sat around. it looks nice and admin in main bldg nice but i did not want my husband just sitting and locked out of him room. cost almost $6000 for memory care. after i brought my husband home and in process of getting his belongings i observed they were understaffed because of people calling in sick. although appears cery nice i do not recommend. i am very glad i dod not let my husband stay. staff mostly nice who i encountered.

It used to be Inspired Living of Hanover. Volante Senior Living is the parent company who is owned by Inspired Healthcare Capital that has assets valued over 1.5 billion dollars and whose mission statement mentions investors profiting. Do some research. During our time there: Large turnover of employees, including management. Months at a time without a director, nurse, activities person or kitchen staff. They rely on out-of-state corporate staff who are rarely on site. All that is required by law is they are available by phone. Call buttons regularly don’t work. Response times unacceptable. Staff not seen for long periods of time. Very little interaction with residents. Administration is very “dictator” in approach. Multiple times initiated/demanded medication changes, or changed cares they had no physician orders to do. Medication management section lists “a focus on psychotropic medications” before non pharmacological.

This facility looks great, the staff are very nice. After my grandma was there for 2 months she lost so much weight, I could never get calls back from the nursing staff to answer my concerns. I live out of state and don’t have the ability to visit all the time, but the next opportunity I got did not go well. The staff hardly spoke English or knew who she was, I was escorted around looking for someone who could answer my questions only to end up with no answers. I am not very happy with this facility at all, my advice to all is don’t be fooled by the welcome parade. It seems this place manages itself.

Management awful and they don’t care about the seniors who live here … no amenties…nasty unkempt building…stairwells and Breeze ways are filthy….elevators don’t work for months… roaches and bedbugs have taken over the building

My dad was only there for about two weeks. They were great at communicating until my dad was actually there. They never called me or my siblings to tell us that Dad was in the hospital. In fact, they never reached out to us again except one time approximately a week later to ask what to do with my father's belongings. They allowed a visitor that we expressly denied. And they have not refunded us any money. The whole experience was a complete disaster.

My mother moved in to Rolling Rivers in July 2023. My sisters and I looked at 5 facilties before we made our decision to move her to Rolling Rivers. We loved the Marketing Director & the Executive Director at first sight and felt comfortable with our decision. Answering my mother's call light has taken anywhere from 30 to 70 minutes while my sisters and I are there. What if we were not there watching and timing? Ordering medication is another issue. Mother went without her anxiety medication for 4days. We have left messages for the nurse, but never get a returned call. We are very concerned about the decline of the community's standard of care and they increased our mother's rent by 10%.

[name removed] is [name removed] best friend and [name removed] is [name removed] daughter they are all no good and [name removed] has a record so it’s obvious they do not do background checks and [name removed] is an does not know how to speak to her staff she is very rude and curses a lot and [name removed] covers up for [name removed] and [name removed] just needs to retire she does not know how to do her job correctly and does not know how to staff or do the scheduling . The staff deserves better pay and didn’t get a Christmas bonus a lot of us residents wanted to give the staff bonuses but was told volante / rolling rivers said we could not do that. you will see more of us moving out and the rent is way to high.

Family member lived here for 8 years. Started out great, great employees, good food and fun things to do. Three years ago it started going downhill due to frequent management changes. Care was horrible as basic needs were not met. Kept getting the excuse that they were understaffed. Family member had several falls which were not reported to us for days (!), rooms were filthy where I could take a paper towel and wipe the floor in the bathroom and it would be black and when I visited I would pick up trash from the floors. Showers were dirty and housekeeping would skip weeks at a time. Beds were seldom made up and not changed when dirty. Personal care was minimal and not reliable. Showers were offered at random times - late in the evening and if you declined then they reported you refused to shower and didn't get another chance for a week. Food which used to be restaurant quality was very basic and lower quality was served after a long wait or offered as a buffet.

Living at the facility is not recommended they take advantage of the residence and have no regard for their needs. After you get in to the facility which is very expensive then you experience their treatment of the residents you will have no rights with them regardless of what their contracts say.

This senior living facility has been recently bought by a corporation in the past 8 months. The decline began almost immediately. Their goal is to reduce spending on the residents and increase their investment. The heartless, abrupt and dictatorial new Executive Director has initiated the following changes: -Rations 2 rolls of toilet paper a week (to a couple living together as well). Before toilet paper was provided without limits. -Room trash removal reduced from daily to weekly removal. Elderly residents to dispose of own trash if needed. -Residents responsible for providing their own trash bags -Food shortages in various categories -Food reported as poor quality and poor preparations -Staff, not well trained, do not return phone calls -Outdoor seating greatly diminished per order of Director -since new management the attrition rate is high Visit this community and ask the residents directly-they are not pleased with the new management. It is no longer a nurturing environment

We moved dad there when [removed]. Since [removed] took over it has totally gone down the tubes. All the residents complain the food is over cooked and barely edible. They dining room staff have attitudes and treat the residents like dirt. We pay for too level of care and days go by before the room gets cleaned. Imagine the stench of dirty Depends. All we hear is they are working on fixing things. We have to stock dad's fridge with food because he is hungry. We drive over an hour to get there. It's a nice facility however there is little dignity for the residents.

I Went For A Tour And Its A Very Nice Facility But Once You Look Closely It Needs A lot Of Repairs And Was Very Dirty , The Staff Seemed Nice I Feel Like Management Was Very Pushy They Kept Trying To Get Me To Change My Mind. Also Over Heard A lot Of Gossip With Concierge And A Manager And Coworkers All Standing At The Front.This Facility Wasn't For My Loved One Its Just To Expensive Definitely Not Worth it.

My mother was diagnosed with dementia . We placed her in the Grand Villa. They took such great care of my mother. Then Baywood bought them out. My mother went from the assistant living to memory care. Once in memory care, they ignored her. She somehow hurt her arm to the point that it was bruised so badly all up her arm and her hand was three times it's normal size. An aid told us that mom cried out in pain all night and they did NOTHING! I was beyond pissed!! But no one could tell us what happened. Then they told us we had 45 days to find her a new place as she required more help then they could give her, although there are people there worse than she is. I wouldn't recommend this place to anyone. Mom is now in a facility where she receives one on one care! Thank you lord Jesus!