Leisure Care, LLC/One Eighty

We put our parents at Franklin Park in August 2022. I can’t say everything that went wrong while they were here because I’m limited on characters. Let’s just say RUN don’t walk from here do not leave your family here!! The administration staff is horrible and can’t believe a thing they say. They are in the business for money not taking care of our loved ones. There was an only a handful of caregivers I would trust my family with. Please rethink leaving them here.

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.

My dad was in the memory care area for about one week. It is not equipped to care for later stages of dementia or challenging behaviors that are common for dementia patients. His room also had a broken toilet that wasn’t fixed.

Terrible facility...You do not want to put your loved one under their care. Short staffed all the time, terrible food. I could go on. When your loved one is forgotten and takes the staff 2hrs to get them up for the day.. No words for this except worried about safety and care of our loved one. Shame on them...

New management took over and almost immediately tried to raise the rent by almost 150% with less than 30 days notice. Letters were sent out in early July increasing rent on 2br independent living units from $[removed]to $[removed] effective [date removed]. Absolutely not affordable for seniors. Management has also been very secretive and will not answer residents’ questions.

New owners came in mid April and promptly fired almost the entire management of the community. They are operating on a skeleton staff. No one answers the phones , they didn’t pay the FPL bill and the power went out. They should be ashamed of themselves.

Worst facility for your loved ones. No care at all. This is purely business. No concern at all and the management are terrible. I would go shop around town. There are a few around that makes youre loved ones feel at home.

This is not a place I would suggest a loved one live at. There are some good people who care that work on the grounds, nurses, aides, etc. However, the reason for this negative review is upper management, particularly the GM [name removed]and the corporate office. To give an example, my loved one passed away a few months ago. There was not one communication from the GM [name removed] or Homestead management with any type of condolences or compassion. Instead, I received a letter a few weeks after my parent passed that they will threaten legal action against me if I don’t pay my parents remaining bill. A bill I paid already. You would think, especially in a place like that, the leaders of the organization would show some type of compassion and grace when dealing with families. But that is just not the case. This is just one example. We have had many experiences just like this over the years with them. Do yourself a favor and look elsewhere.

WE HAD ARE MOM HERE NOT VERY LONG HOUSEKEEPING 1 day a week. STAFF IS VEEY RUDE! management SUCKS!! THE NEW COMPANY NEEDS TO COME A LOOK WHAT THEY BOUGHT. CHANCE IT MAKE IT WORTH THE MONEY! FOOD SUCKS TO

General Manager does not know what she is doing is. Management is going downhill. Place is falling apart. Corporate Greed. Beautiful facility. Some staff truly do care. They need more hands on deck over there.

The Manager [name removed] has no people skills. She is extremely rude defensive and unapologetic for her very unkind and inappropriate responses. Unfortunately, her poor attitude has a trickle-down effect and the other departments follow in the same manner. If you have a problem do not expect good customer service and if it has anything to do with finances or any explanation thereof do not expect a reasonable explanation.

The level of care and expertise on taking are of elderly is horrifyingly bad. Never put a loved one in their care. Their nursing staff is inept, unkind and unfit to care for residents. My Dad was there for month and the decline in his health due to their lack of care was shocking (lead to spending weeks in the hospital and is now living in a different place). [Speculation removed.]

I was working with [name removed], the sales manager, to move my mother into this building. I couldn’t reach her by phone and when I went to the building I was told that she no longer worked there. No one had communicated this with me at all! They were very unfriendly and didn’t offer to have anyone else help me. [The sales manager I originally spoke with] was very friendly and professional and I thought this facility would be a great fit for my mom but after this experience I ended up moving her to [community name removed] instead.

This used to be an amazing community with great leadership - but since the news owners took over this year - it has really gone downhill. The care for the residents is not there - and the new managers are pretty clueless, with corporate leaders MIA. Food really lacking.

Since new owners took over The Reserve - now The Gardens, this community has really gone downhill. All of the amazing managers that were in place have been asked to leave or fired and we are now left with non-caring staff and managers that are clueless. I will be moving my mom out very soon. Many issues with billing and no communication with families like we had in the past. Sad to see this happen.

Please read this review before your put your love one on this facility, I won’t ever recommended this place, we were in the rush to place my father in law in hospice and my mother in law, for memory care , my FIL pass there,she was I n lot distress I keep asking the nurse practitioner to help her with some anxiety meds and something to help her to sleep, it was to much for her to take, the nurse practitioner told me he can only offer melatonin because that how it works, she keep tell me she don't like the facility nurse she always saiid she was a very rude, a week after my husband got a call from her very scare saying she was in a gas station, we call the facility and because it was Sunday is worse the short on staff it took about 20 call before someone answer, they had not idea she was gone, my mother in law was able to open The window of her room who was facing the street, is a very long story they don’t want to take responsibility of her been gone.

This place is absolutely horrible. The residents do not have any access outside. Everything is on a different level, so unless a loved one is there visiting and takes the resident down, they will be stuck and cannot get outside for fresh air. The commons area is on the second floor and the rooms are on the 3rd and 4th floors. First thing in the morning the staff get the residents downstairs for breakfast and then they are stuck down there all day long. There are a lot of residents and only a few chairs that recline so they are unable to take naps unless it is slumped over in their wheelchairs. The food is awful. I spent a week here and for example one of the dinners was cold pizza and tater tots. Not good and not nutritious. Residents do not have water on demand, you get water when it is given. After dinner they are herded into the elevators against their will, I saw many people screaming because they did not want to go. The residents are constantly trying to escape, which shows they are not content and happy. The executive director here is one of the worst people I have ever met in my life. I would never recommend Grand Villa, in fact I would do everything in my power to steer people away from this facility.

My parents moved into Dancing River five years ago. I gave them a 5 star review two years ago so, as you look at the reviews, please note the date. Dancing River was a wonderful facility until new management took over in 2021. The caregivers that are still there are wonderful and caring people, but they are overworked due to the huge staff turnover in the last 9 months. We paid for Level 4 care (the highest level of care) for my father. When I visited him last month his room had not been cleaned all month, his laundry was overflowing (level 4 care includes daily laundry if necessary) leaving only a few clothes in his closet, his room smelled horrible, and there was feces smeared on his toilet and dried urine on the floor. He was getting depressed and no longer wanted to participate in activities. I spoke with [name removed] (acting director/management) about the issues. Unfortunately, my father passed away before we could move him out. Most of his friends were moving out for the same reasons.

Our loved one was only in the memory care unit for 4 DAYS and was taken by ambulance at 2:30am in the morning to Morton Plant. NO ONE in our family received a call until 7:30am in the morning and then no one knew what hospital to send us to. It took over 2 HOURS to find her. They said she fell but no bruises anywhere on her except a black eye! She never walked again after that. Passed away about a month later! My mom was doing great until she arrived here! We thought she would be with us for several years!! They made it seem like the place was really good about taking care of our loved one but obviously they dropped the ball somewhere…..we found out later the State was looking into several issues. Plus my dad had additional expenses he wasn’t counting on! PLEASE think twice before you take your loved one here or you’ll be burying your loved one like us???? I wouldn’t even give them one star because they took my dads star away from him!!

Coronado Heights changed their name and ownership to Inspired Senior living of Las Vegas. It was very uninspiring. They get straight 1s in every category. When my stepfather passed away in hospice nobody at their facility even called me. They had his door shut even though he would be calling out for help. They did not even have a bed pan when he was bedfast. The facility leadership was very poor communicators and it was a miserable experience there which is why we moved them. The caregivers were lousy, the memory care area was dark and they didn't do any great engaging activities so my mother seemed way more depressed then.