Phoenix Senior Living

Sometimes, licensed personnel seem less interested in providing care requested by family, and orders sent in by her primary care physician. We pay a lot of money to be sure our mom is safe in the facility in which she resides! I want to encourage more training for staff in timely removal of MD's orders from the fax machine, and then prompt attention to those orders. (I was told my mom's MD orders were taken off the fax machine but were not picked up by the licensed nurse on her unit until 3 days later).

The Phoenix at Union Hill building layout is very good, rooms are most adequate, and the location is within 3-5 miles of restaurants, grocery, clothing stores, Walmart, Home Depot, etc. . My wife is in Memory Care (MC) and I am in Independent Living. Overall house cleaning services are adequate. We have been here a little over a year and for about the first nine months a continental breakfast was provided for Independent Living but then it was taken away (no cost reduction). MC meals are included but getting what is ordered has been a chore. Food has not been bad but is frequently just piled on the plate leaving the "presentation" with something to be desired. There have been three chefs in a year. I don't generally use the restaurant except for a very few special occasions. Services and care in Memory Care has been adequate but is minimal. They get the job done using minimum legal help. When we got here there were three people but for a few months now it has been only two, a MedTech and one care giver. Things overall are taken care of much slower, especially getting ready for meals. Personnel turnover in MC is frequent and Phoenix has to utilize outside agencies to fill their requirements. MC activities were very good at first, then dwindled to almost nothing before it has gotten much better now. We are here because of cost and cost only. n addition, management has been okay, especially with a new Executive Director. Staff has been friendly as one would expect.

You have to understand the clear rules for that type of facility in terms of labeling, pill pack, and the hospice service used. Your ideologies may differ, and they work for you. You have to monitor charges meticulously to ensure they are accurate. Don't donate your loved ones' items automatically. You go through them and then donate. I made that mistake, and they gave everything away except for some underwear and a sweatshirt before I could there later on the day she passed after the funeral arrangements.

I am very pleased with the facility! All the staff knew my name from Day 1! And I ran into two people I already knew before moving here! As far as maintenance...only a 4 as we could not get my A/C working for the first two weeks...and then I have a pipe not connected to anything in the closet where the hot water heater is located. But once I got in touch with the Director of the facility...the problem was taken care of immediately!!! The food would get a 5!!! It is Southern Cuisine, with several choices for each meal.

When we first moved in the food was really good. Then there were issues with the organization that owns the Lafayette. They lost a great administration group, staff and the chef. once they get a good chef and provide quality meals they will be a great place to live.

The staff has been amazing. The place is very clean and they just renovated it. There are a lot of activities although some people just stay in their rooms. Mom isn't happy with the food...it's cool and the serving size is small( According to my mother). She is talking to the chef about it ?? But my mother really likes the staff...they have been great to her

The staff is fantastic! They are helpful, and most importantly take great care of Mom. The room size is nice. The activity room and cafeteria are convenient.

The only reason 1 is a 4 is due to the length of time to fix the air conditioner. The staff are very friendly. One of the nurses I met with was very caring.

Sunrise John's creek was a 4, only because they didn’t tell me when I moved him in that they were getting sold a few weeks later. never talked to the new owners. The new owners didn't communicate and when they decided to close they really pushed everyone out. My dad did really like it there.

The care services has improved. The staff are good but corporate so only so much they can do. When it comes to the meals and dining corporates only concern about $$$ to much chicken. When you are spending what amounts to a yearly salary for a family of 4 and don't get better options, sad. 7. 4

The overall feeling, and it's close to the hospital. It feels like home; everyone is very friendly and helpful.

Friendly staff. Great exec Director. Great facility manager and activities Manager. Clean, bright facility. There is Some concern they've been without an on site Wellness Director / Nursing Director for several Months

We chose this facility because of the high rating from A Place for Mom. The residents don't always have an attendant in the dining room/activity room but especially after dinner time.

Security and safety was good. I did very much like a few of the team members there. Need to clean a bit better

Super accommodating and involves family with plan of care. I would love to have monthly care plan meetings and have a more proactive plan for fall prevention and UTI prevention. Housekeeping on weekends seems a tad behind and floors are sticky in the bathrooms but nothing that I can't take care of when I am there. [name removed] is awesome! [name removed] and [name removed] activities is wonderful and keeps me involved. [name removed] is also doing a great job managing care. Keep up the great work! [name removed] from maintenance is awesome. Everyone is super kind. Moms care team and med tech team love her and I can't say thank you enough. I also want to add that my mom is recently out of the hospital. The Pearl is able to offer the same level of rehab as a nursing home or skilled rehab facility. They got the MD order and contracted the services so that mom could return to the people she is familiar with. They are the only facility in our area that has the capability of doing that. Super important for families to know that.

Overall very pleased. Staff seems caring and they appear to enjoy their work. They worked very hard to get my mother in law out of room to socialize! Medical staff is also very conscientious

The staff was very responsive when my mothers condition declined( she had been mostly independent before) and she was placed on hospice they worked very well with the hospice team and were very kind and caring during that transition.

frequent turnover so hard to answer the staff question. There are some lovely people that work there. The activity ladies [name removed] and [name removed], [name removed] in sales and the kitchen manager [name removed] and staff are wonderful. Staff morale is down due to inadequate staffing. In the past year there has been 3 changes in administration staff, which is very concerning. I realize this is a very challenging field to work in but there seems to be a problem.

My sister is in the memory care and I have great respect for the people who are taking care of her. They seem to really like her and are concerned about her. She is kept clean and that is important to us. She also seems to be content there. All the ladies who care for her seem to be gifted with mercy and compassion. A shout out to Rachel who is always patient and kind. One thing I wish could be better managed is her laundry. We have put her name on everything but seem to have lost some things. There are lots of other clothes mixed in with hers. Men's socks???? We have tried to organize her closet so it would be easier for everyone. However, that's not been too successful. There must be a better way to keep up with the clothes. Overall I highly recommend The Phoenix.

What I like the most about Myrtle Beach are the people, but that the moment I would not recommend this community to other families because of the cost.