Phoenix Senior Living

My loved one loves the food. They fit in very well. Everyone is nice. I feel comfortable and safe, with my loved one there. It's a clean community. Overall, it has been a very positive experience.

Overall except last couple of weeks 4+ My Mothers backside at the coccyx began to have skin breakdown and I think she became dehydrated. Individually each caregiver listened to my concerns but I don't think my suggestions were taken . The faculty as a whole was good. They hurriedly sent my Mother to St Joseph one evening where the skin breakdown escalated and she began to fail rapidly; my opinion The manager in charge gets a 5. I don't want to hurt his position or his job. I feel he did his best to try.

Things have been shakey before, but new management is make thing to improve rapidly.

Tour was quite exceptional.

Other than the food, The Neighborhood at Hopkinsville is a nice place to live. I would like to see them serve food that is easier to eat for older people with poor teeth, dentures or no teeth. But the staff is very helpful and sweet with the residents. And it's easy for the residents who have some form of dementia to get around.

The people and the CNA's were all very wonderful. Was not overly impressed with the director. She did not live up to the role she would provide. Everyone was wonderful other than what was noted prior. Only other downside or not so great was the meals and dining, do believe it could improve. Overall the experience was very good for the service provided.

There were nice people there

Had different expectations, that they would be watching him more often then had liked. Ended up having to have Fire Department come each of days he was there (for a very short period) but they would have to pick him up from falling each day.

At the time our family had an in person tour it was a great experience but they did not have any rooms available. However they had a room available a couple months ago that our loved one was able to move into, and so far the experience is going good.

It seems to me that The Retreat at Loganville has a lot of folks that really do care about the residents in their community. That stands out really quick once you've been there a while. I've ate there once and it wasn't the best quality of food. Quality seems to be more of the issue than anything in regards to meals & dining. My loved one has a two bedroom apartment that is in the independent group living area, and its very nice. There were some things we asked to get replaced or fixed, and they are working diligently to get our requests taken care of.

The staff were very friendly. The facility was nothing fancy but acceptable. My loved one didn't get a shower for over a week, so I don't know what went wrong there - although I know if you ask her does she want/need a shower, she always says no. The staff we met seemed really nice and conscientious, so perhaps it was because she was there for a respite stay. They also didn't do her laundry until the end of the two week stay. So maybe she just wasn't on the rotation for those things yet. The move-in and move-out process went smoothly. Because it was a new situation for her, it was a difficult transition, but that's not their fault. I think it would have been a pretty good situation if they had been more aware of her bathing needs. Overall we would send Mom there again and be more clear upfront about the bathing.

This was a good community, it was more expensive than we wanted.

I originally chose The Phoenix at Milton because it was recommended to me by my doctor. Most of the staff here have longevity and have been here about a year and in this environment I think that is important and also hard to find now a days. It is a very friendly place and I would recommend them to others looking.

Seasons at Southpoint my not be the most beautiful community but we really appreciate just how attentive the staff members are. The place is always clean - it smells so fresh you can tell they clean it constantly and efficiently. Whenever we leave we feel very comfortable with leaving our loved one there. The activities we would say are appropriate for the population. We have not had a regular meal there but we did have a meal at a big event they put on and it was delicious.

We had a positive, good experience at The Pearl at Dallas. What I appreciated the most was the staff's training on Alzheimer's. The community is all on one floor and they have good communication. They offered a lot of activities including games, outings, etc.

I liked this community but when I toured it was not somewhere I would want to be or somewhere I would want my loved one to be. I liked the location and some things about it but going into assisted care it makes you feel like you should be somewhere that has a good memory care program also. The community was very friendly it was just when we went into memory care the people were in wheel chairs and not being engaged.

One of the main reasons we chose The Phoenix is they intergrade their memory care residents with the assisted living residents when it comes to activities, so our loved one has been able to make friends outside of the memory care. It is a great way to blend the residents with each other, it is a very friendly environment. You can tell how much the workers really care about all their residents, they are extremely attentive to their needs - the staff aren't just all grouped together hanging around. They do not pressure the residents to partake in activities but our loved one needed to be on a routine and they are able to provide that to her. Every time we come to visit she seems very satisfied with the meals. She plays bingo which she enjoys. Every Monday afternoon they take the residents on a sight seeing outing and then may stop at McDonalds for ice cream or another place to get cookies. The recently had an Easter egg hunt, and they bring communion to our loved one. They also have a full demonstration kitchen and a pub for happy hours.

Lakeview Estates is a happy place. You will feel confident knowing your loved one is well cared for. My loved one seems content in being here. The community could add some additional menu items for dietary restrictions. My loved one likes to stay active with all the activities available in the community. It feels like a cruise ship because of all they have to offer. I would recommend the community to others for their loved ones. There has been some turnover of staff, and have gone through a recent transition with the new staff coming onboard. Housekeeping, laundry, three meals, snacks, once a week outing, activities, electricity, water, and gas is all covered under the monthly fee. The care fee can be additional. Medication management, bathing, dressing and hygiene care are all items the community assists my loved one with. The community is only two stories, with a lake nearby. It is a very scenic area. There is a courtyard in the middle of the community for the residents to use.

It's a nice place. It's new. I think some of the staff need a little more experience with certain aspects. My loved one enjoys the food. They allow pets and offer transportation for a cost.