Phoenix Senior Living

My mother was recently at this community for a short respite stay and I have no complaints of how things had went. The staff where always so friendly to her and I was comfortable with the care she was provided. They had a great activity program available to all of the residents as well as a dinning experience. The food is excellent quality and worked out just fine for my mother. Overall it was a nice experience and I would recommend it to anyone.

This community was clean and the salesperson was wonderful. I had another loved one living here and the people I worked with were kind and exceptional. This community does not accept medicaid. I just got a better vibe from the community we chose for my dad.

I learned their view point of Assisted Living and found that they are not licensed to give assistance. However, I was looking for a community to be the last one for my father-in-law. They were not the one that would provide care the longest. I did not see anything bad it just was not the right fit.

The community is clean and the grounds are always neat. My main issue with this community is there is no follow through and a lack of communication. The activities director is wonderful as she is always there for the activities and she does follow through. The residents think a lot of her. Some days the food is better than others, however they are usually balanced meals.

My tour of this community was okay. The marking director was very nice and helpful. She was very informative. The community looked older, and the rooms didn't look the best. The community could use some updating. I didn't feel like this was the community for my father. The marking director was very kind.

Our experience with Summit Place has been a good one overall. It is a clean, nice looking facility, and the staff have all been very friendly for the most part. The food really wowed us at first, but unfortunately that level of quality didn't last. The food is good, but I do think it could be improved.

We visited multiple communities in the Atlanta area and elsewhere for communities with independent/assisted living care and no other community compared to SP in terms of the facilities and meals offered for the cost. The cottage duplex setup for the independent living segment is impressive with the 1,000 square foot floor plan, the food is excellent, and the activities are well aligned and coordinated by very cheerful, friendly, and helpful staff. On the somewhat problematic side is the very bumpy administrative coordination we have seen so far, which we encountered from our very first visit. Some balls were dropped at various times, which required follow-up/advocacy, and services such as maintenance, housekeeping, and salon services have been less than hoped for. However, the visiting physician has been extremely helpful with getting the necessary specialists lined up for medical care. Overall, the positives outweigh the negatives, but I would caution children/caregivers who place their parents/seniors at SP to stay on top of the details and maintain close contact with staff. Ask questions and be an advocate, advice that applies no matter what community you choose, but in this case consistent follow-up is necessary.

They have done really well trying to get mom to come out of her shell and be a part of the community. They have not been successful, but that is not at all her fault. They have done all they can and have done a great job managing her medication, and getting her to eat three times a day, which she was not doing when living with her daughter. They've done a great job helping with the bathing, and working with her limited vision. One thing she has complained about a lot is the food. She says that the meals are frequently cold and have to be sent back.

Our family was immediately welcomed into this community. We are finding the staff to be very helpful and accommodating. One of the most helpful attributes is the availability of other family members to talk with and find support. The executive director had made himself available at any time we've needed. We were most impressed with his willingness to take the initiative to learn of my father's special healthcare needs and provide his staff with appropriate and adequate training. Our first week was of course difficult, yet it was made easier by the staff's understanding of our anxiety and their ever-present patience with our frequent questions, visits and phone calls. As we continue to transition and become accustomed to our new "Home" for Dad we are appreciative of the staff's concerns for our well-being and for providing a safe and comfortable place for our Dad.

Staff is working hard to make this a better place. We are pleased with how caring all the aides and med techs are, and my mother seems to respond well to them. Biggest concern is a bit of iinconsistency of food. Sometimes it is great, others lacking. I know the food service director is attempting to get more balance in meals, but there is often too much starch. Recently my mother chose a BLT wrap for the noon meal, and there was barely ANYTHING in the wrap. One evening when we ate with her, her soup was not even lukewarm. Little [removed] pineapple slices rather than chunks, which are easier for seniors. Often food is not proper (hot) temperature when served. Some meals service is fast, other days 30 minutes passes before entre served. BUT, I know hard work is being done to improve consistent standards. There is a good range of activities, and staff reminds residents when activities are to take place.

My mother lives in the Arbor Terrace (it's been exactly 30 days since she moved in) , and I like the facility very much. I like the layout, the people and both my mother and I liked the food. The staff have been very responsive, responding to my inquiries right way, which is good. They have an activities program that covers both the daytime and evening hours, as well

My cottage is great, the food service leaves a lot to be desired. One day you are eating as a community the next they say they will no longer be serving meals at community center. They had a great soup and salad bar, they say it's too expensive to maintain. Salads that came with later meals the lettuce was wilted.

I would give it a 3, they have some staff that are wonderful, some that are lazy with attitudes. My dad likes the food, and I eat there a lot, agree, nice choices, etc. Housekeeping is horrible, I visit 2-3 times a week, spend most of my time cleaning his room. There are very few activities, my dad gets bored a lot. It's probably a great place for someone who is 100% independent with no vision or hearing impairments. If I had to choose again with hindsight, I would not have chosen the Phoenix.

One negative point. No one told me if the entrance fee. The staff is good. My loved one is happy there - but none of them told us of the entrance fees.

My mother had zero hot water in her room. They bathed her in cold water. Communication between staff concerning new occupants was poor. They expected a 92 year old who had never been in an elevator to navigate elevator use for meals on the first day. My mother was sent to the hospital on the third day of occupancy and never returned. They refused to refund any money even though she was only there 3 days. They charged a hefty occupancy rate plus a large "Community Fee" which was also not refunded even though she only slept there two nights, only ate three meals and barely moved in before they claimed she wasn't a good fit for their place!! Also refused to return and entire two months of medication we brought with us when she moved in.

[name removed] made it amazing. It was very nice and had a more independent atmosphere. Better security and really explain to people who have never had to deal with assisted living facilities, what the levels mean and the risks that come with that. Being allowed to leave whenever.

My mother-in-law was a resident of The Retreat starting in the assisted living area. As a family I don’t think we understood assisted living or the care that she needed extended beyond the care offered on assisted living. She was transferred to memory care unit and I can’t say enough nice things about the unit. The staff was very caring knew what was going on with her and make suggestions for us. Staff from upstairs came to check in on her and visit her. I thank the management of The Retreat and the staff for giving great care.

The staff on the memory care side are so attentive and treats the residents with respect. They need more activities but the employees leading the ones they have are very nice.

We picked the Phoenix because they have controlled access to the front door. It allows them to handle dementia residents in their assisted living area. The problem is that they are not staffed to handle the care needs of a dementia resident in the assisted living area. And the memory care units are not suitable for a resident unless their dementia is so severe that they no longer need activities or food choices. It has the potential of being a good facility if they clean up these issues and staff appropriately. Really nice caregivers but they do leave out of frustration. As usual, this place is VP top-heavy.

As with any place of service. There are always good people who do so very well and those negative experiences Dad had were with only a few. I think those few would have done so much better if they had more help. I also recommend a a different call system , one that involves a voice that answers and can listen to the specific needs of the client. Knowing one is heard and knowing thelp is on the way is so much better than waiting for and wondering. I think for the size and number of residents, this facility is grossly understaffed. My father never knew if or when assistance would arrive. He was unkempt and felt very strongly that the floor staff did not care about about him and his wellbeing. For someone with more independence and less need for assistance, yes I would recommend them. But for someone who needs help moving from bed to chair, bathroom to chair, any transferring, no.