Phoenix Senior Living

If you want your loved one to move into a place that stays understaffed all the time, this is the place! All they care about is getting your $$. The residents pay way too much $ for the proper care they don’t receive!!! How this place is not shut down blows my mind.

They disappointed from the beginning aren't trained to handle someone in his condition, didn't administer the meds correctly and set him up to get kicked out even when given specific instructions they did not follow them then threw him out while we were away on business. Terrible terrible establishment. Took our money only to kick him out after 2 months when we were very open about his condition. Negative negative experience everything is 0 stars. Staff, management, terrible

I would rate Overall experience, care services and staff a negative 1. The facility looks very nice however the care is lacking and under staffed. Unless the management staff has changed this is a bad decision that will be costly to correct.

Hire more people, better accounting, more in tune management. Consistently was understaffed. They fell apart, mismanaged. Moved mom to another place

Administration did not provide the services they presented us with when we signed on. We were told we could have a camera to monitor our patient, others had cameras, then we were not allowed to have a camera. I had to ask for the toilet and floor in front of to be cleaned often. Nurses, med tech and other staff on the floor were very pleasant and helpful. Administration staff said one thing and did another. There were mostly non ambulatory patients. My husband was able to walk, and was not often engaged in activities. He would wander up and down the halls, and I was told I needed to hire a sitter for him which I did. We were told there would be a ratio of 1 to 4 for patient care. That did not happen. They presented a glowing picture and they did not provide. This is a generous score. One day they provided slices of pizza for dinner for some and lasagna for others. When I ask for lasagna for my husband as he could not bite and chew the pizza they took his pizza away, and brought it back having been ground up in a food processor. Activities The staff was good but not a lot of engagement. Due to lack of supervision my husband fell several times. I was told I had to hire a sitter to keep him safe. It was prohibitive and I moved him to another place that truly had the ratio they said. I would not recommend if your family member needs memory care and is ambulatory. Expect to be told additional support is required at your expense.

My son met with the sales rep and they had a “special”” going on and when I asked what the monthly bill would go up to on renewal I was told they didn’t know well went up $[removed] and is now more that my retirement payment they also charge me over [removed] for delivery of meals to my room That I did not order when I spoke to the director was cold and indifferent to my situation now I am desperately looking for affordable housing i can afford it is a situation which is causing great distress. They should go on the income that apt do if I needed 2?& 2:2 times My income I would need [removed] a month I only have half of that and I can’t pay food delivery so I’m at a loss of what to do

Last May, they let Ma stay in compression stockings for 3 months straight! Never assisted her with taking them off. She needs assisted living but they are greedy & want her money. Always fruit flies in her mo apt & they do nothing about it. She misses Dr. appts & shopping all the time due to van driver shortage. She can't take care of herself & her apt got broken into Thursday night, [date removed], while sleeping. Owner never investigated nor got back to me. This is frightening to say the least.

At first we were very pleased with our experience here as the maintenance and other staff were very helpful and considerate. At the same time we found the food at times was so bad that we finally opted out of the meal plan. As one resident recently put it, "they must not spend very much money on the food, a good psrt of which comes in cans. Then there was the serious problem of mosquitoes which constantly plagued my wife and me, both inside our house and when we went for walks. When, mercifully, mosquito season ended in early November, we finally had a respite from all of the bites and itching. But since I anticipated the same problems recurring, once mosquito season returned, I recently tried to talk to local management about what might be done about the problem, and, basically had a very unsatisfactory conversation, which led me to conclude that we will face the same problem next season, but for far longer, since we moved in in July. So we are seiously considering moving away!

If I could, care and activities would be 0 as we had NO activities in memory care except for a handful of times, and my resident had medical errors, months of 8 to 16 hour periods of being left alone without any checks in her room, and physical injuries because of staff or other residents. They have gone through at least 6 executive directors and 6 directors of resident services in 3 years of operation, and a continuous revolving door of minimally trained staff.

My mom had a stroke on12-29, after she and I had planned on moving in November to the facility. Her short term memory suffered so she stayed in Chattanooga for Rehab. She made leaps and bounds thanks to ST and PT. The Physicians Medical Evaluation (PME) ordered mom was to be placed in AL. The wellness director, whose job is a facilitator - NOT A DECISION MAKER - took it upon himself to place my mother into memory care. Stroke victims need rest and those with short term memory need assistance with routine. The wellness director forced her to be woken every two hours during every night and she had to stay in memory care for 2.5 months before she was finally placed in AL. She did not get the PT or ST that were ordered by her physician until it was almost too late. My mother was extremely depressed and upset daily. So much more happened! We made upper management aware eventually causing my mother to be evicted due to lies from a staff member about me. HORRIBLE EXPERIENCE!!!!!!

If we could give the overall a experience a 0, we would. They did not follow our requests, did not keep good communication which resulted in my father getting discharged, always told us multiple stories made it difficult to understand what the truth was. They were in the process of repainting so there was paint smell and obviously wall patching and not fully painted. For the tech staff 0 for the office staff we would give them a 3.5. Very disappointing experience and my father and us the family were not treated very well

The facility we were at closed, they transferred us to the Phoenix Johnson Ferry which was a far inferior facility with unhelpful staff. I have much worse things to say about them actually. The staff is very difficult to work with and even find when you're on site. Any feedback you give them just results in them trying to adjust your care plan and charge you more. In memory care they weren't even making sure the residents were going to the bathroom or in clean adult diapers. I would say Beware of any Phoenix faculty, they are closing many to condense them and trying to charge more at every turn

This facility has too much behind the scenes chaos. Laundry service is an absolute nightmare. My daddy's closet was routinely replenished with other resident's clothing. What was put away in drawers was balled up & crammed in the drawers & socks lost & mismatched with other resident's socks. My daddy was routinely restrained in his wheel chair behind the table in the activity room and china cabinet. My daddy was not changed regularly & was NEVER turned him at night & NEVER repositioned in his wheelchair. Within 2 months my father had a pressure wound that went septic. That wound (gaping, puss-filled, rotting sore took my father's life. I wouldn't recommend The Pearl to ANYONE- EVER! It is beautiful facility, aestetically. The food was good. The caretakers are severely underpaid. And I do not think they are trained to work on this level of care.

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

I would urge anyone who asks not to use this facility.

They are NOT a memory care facility even though they will tell you they are (It's also on their map with [removed]). They will NOT contact you when they ship someone off to the hospital even if you are POA. The staff does NOT inform residents of what meds they are receiving. They will NOT return calls after they say they will do whatever they can to help you place resident in another place. The residents have to order their food for a week and they get it cold. My loved one is in another facility and she says she feels well taken care of and connected - unlike here.

Level care facility. My mom needed the highest care so we paid for it extra [removed]a month. There was so many issues in the 5 weeks that she has lived there. Gave our 30 day notice [date removed] She is now in rehad center and will not be returning there to live. Most of all the rudest of some of the workers. The nurses were great with my mom it was the aides and dietary employees. I don't need to go into details except to say. I would not recommend this place unless your love one can be independent walking, pouring milk, has good mobility .

Be careful they will tell you what you want to hear to get you in there then go back on everything they said. Food is all served cold. They will send off a resident without even contacting poa involved. My aunt was there for a total of 10 days had to pay a full month. Then they wouldn't let her back.

My husband was a resident at Seasons at Southpoint for a very short time. Worst place ever! The nurses didn't undress him for a night sleep and didn't help him with the bathroom. I was told before I brought my husband to them that he would be allowed to use a commode to go to the bathroom, but the nurses told me that he was supposed to go to the bathroom himself. He couldn't even walk by himself and ended up soiling himself. The nurses also didn't wear masks or gloves when they distributed medication. One of them had very long nails and couldn't pick the medications up with her fingers. The food was so bad that my husband didn't eat it. My husband also didn't receive regular insulin shots and after a few days at this facility, he was taken to the emergency room with blood sugar of 460! I decided to bring him home after that, rather than sending him back to Seasons. We opted to use Homecare services instead. The bookkeeper of this place didn't submit the correct paperwork to the Long Term Insurance and the insurance didn't cover the amount of $[removed] for the month and $[removed] for the room. Altogether $[removed] that nobody returned to us.

In general, the staff has been pleasant and helpful. The departments my loved one has had an issue with are maintenance, food service and general management. The food is "absolutely abysmal" and nearly inedible. The waitstaff is short staffed, not knowledgeable, not helpful and rarely available. The food is not good quality, not well prepared, literally inedible at times (ie: meat too tough), and they run out of a lot of menu items. The silverware and dishes aren't clean. The Lafayette certainly knows how to sell itself and gives an excellent first impression. No red flags were raised. We understood there would be an adjustment period and not everything would be perfect. However, once my loved one moved in, it all went downhill. The move in process itself was easy though. We would not recommend this place at all and are actively looking for another facility. One positive note, the transportation department is amazing, helpful, on top of things, and very pleasant.