Sinceri Senior Living

My loved one is currently a resident at Layton Terrace and overall the experience has been okay. As for care services, my loved one does not need major help, but what she does need is not provided reliably (such as help with teeth brushing- point out the toothpaste and toothbrush and ensure that the brushing is done, face washing- wet a warm washcloth and point out the cleanser, and choosing fresh clothing.) Her weekly shower is not always done. Staff and friendliness varies from person to person. They do not deliver on their promises and do not respond to emails. I don't know if this is typical of memory care facilities or if they are subpar. That said, it has been a very rough transition for my loved one, but it is getting somewhat better for her.

The residents are very friendly. We help one another. We honor privacy if that is your choice. We support each other & look out for each other.

I would say "Be careful and do your research".

I would recommend it to others. They need to increase their kitchen staff. The food is pretty good but the time between the first course-fruit or salad-and the main meal can be so long that my mom falls asleep and then gets embarrassed that she did. Most of the staff that tends to my mom is good.

At first it was the best value as far as cost. The nursing staff seemed stable and concerned about the residents. But during the year ,there has been so much turnover there that it has changed for the worst. I am considering moving my mother.

Some of the staff has been mean and demanding make my mom go to bed or stay in bed. Some of them rush her to go to bed, get dressed or finish going to the bathroom and there isn't enough waiters so they wait for an hour to get any food not to mention they don't bring the right foods and won't correct it forcing patients to eat what they don't like or want. My mom says the menus is very repedative and not very appetizing. Ibe morning there was no coffee needless to say I called the director to complain and the next morning they had Duncan Donuts coffee. I actually bought my mom an ice machine for her room because you would have to move heaven and hell to get some! There are staff members who are not like that and are caring too but there shouldn't be any of the negative because she is paying for it!!!

Be sure to follow up on care plan and charges for services. The food was very bland and we were charged 4 special meals, not needed. I would still recommend them but with caution...

I have found administration not very responsive to my concerns and needs. Unfortunately I think for that price range it's probably as good as it gets

They are quick to respond. They are always friendly. Food was very good but not enough variety that he found he couldn’t eat a lot of things. Food needed to be cut up for him or options needed to be provided that would allow someone with minimal teeth to eat. In my opinion, the cost of all of these places is too high for the amount of care and personal attention they actually receive. Especially for people that have to spend every last penny to stay there.

I would say based on some of the others we looked at Leisure Park was better. We also wanted someplace with Assisted Living and Independent Living in the same place. It was also conveniently located for us to visit on a regular basis. I do not regret our decision to move our parents there.

The management staff is very friendly and communicates with the family. Activities are a priority and are thoughtfully planned and well done. The dining arrangement is very different. No central café. Food is served in one of several dining areas on different floors. This can be confusing to new residents. Staff needs to help with integration of this approach. Food is decent. They serve homemade soup every dinner as an appetizer. Care (so far) is inconsistent and below expectation when compared with other Assisted Living facilities. We had to hire a Personal Care person to augment the provided care. The community doesn't provide Memory Care and therefore residents with dementia do not receive the level of care (prompting, redirection, wandering assistance) that they would get at a memory care facility. Several things (pendant capability, specific care fees, pendant response time, care provided, etc) were over stated by the Sales team in comparison to what is actually delivered. Housekeeping and laundry are average in terms of dependability, consistency, quality. The move in transition was smooth. They were helpful in allowing items to be moved ahead of the official occupancy date. Staff was aware of the new residents and made efforts to integrate them. Two weeks after move in, management to meet with the family to cover issues, gaps, expectations.

I've had a wonderful experience at this facility. I think just ensuring that they are staying on top of the needs and following up is essential and important.

As with most of these type places they are very short staffed, not all aides are as caring. Overall, I would recommend them.

I think the staff/facility is nice. They could focus on their menu maybe change food suppliers. Staff seems attentive.

Most of staff are friendly. My wife has Alzheimer's, will not let staff help her, and they do not push her as much as they could to shower and change clothes regularly. Unless I ask questions or point out concerns, there is no feedback on how my wife is doing. Housekeeping is not very good. Meals are acceptable. If a resident needed individual attention, I would not recommend the Gardens. Feedback on residents progress or status is poor.

Staff was friendly. Assured me that she would be well taken care of, assisted to activities, there would be Bible study and services on Sunday. When I picked her up, her clothes were still in her suitcase like we left her with. When I picked up her meds from the nurses station, there were no meds missing from her bottle. I know this because I counted them before I sent them to the nursing staff. Mom said the only activities was sitting them all in the tv room. I will not be taking her back there!

Independent living was wonderful, but my aunt went to memory care, it was too large. The aides were great, but there were too few. Which left the some residents to cause her harm. The aides were overworked I guess. She didn't get the individual care she needed. She is in a smaller setting and doing quite well now. Gets more attention. Her toiletry needs are met. She was left in her diaper alot at Magnolia. She loves her new lift chair I bought her now. She hated it at Magnolia, my only guess is they left her in it too long. Now she looks forward to getting in it for afternoon naps. Staff was great, I think my aunt just needed more attention.

I'd say management staff is nice, food is good. Rooms are not cleaned enough and the techs are not responsive and have no supervision so do as little as possible Ike when if they respond to calls. No oversight to be sure they make the required rounds. We picked this community because of the timing and location.