Sinceri Senior Living

The management was only helpful to sign the contract. Since then there are new owners that raised our rate. The most helpful are the aides. Very good I feel as though we were promised a lot to sign up and none of this has happened.

I don't know that I would recommend The Pines on Carmel Senior Living to others. The staff is nice, but the facility is very under staffed. This is reflected in housekeeping and the amount of assistance that is provided. My mother requests outside food and snacks because the food is not good. It's been disappointing, to say the least.

Overall very good experience. My relative has a difficult time with toileting and bathroom cleanliness. Therefore, I have seen a messy bathroom when I visit. Administrative personnel are right on things, if told. We picked this place because of the sense of community. There is lots of resident interaction. The layout promotes gathering. The food is really well done. It's lots of happy people there.

Lots of staff changes, food service change, not for the better, only desk staff to assist and most go above and beyond. Not really dog friendly and only if dog is well-behaved. Dogs are on all floors, not good. People have rescues and that is not well tolerated. They are their pups! Seems pretty clean. Focus is on the exterior. Love the staff at the desk, don't know others well, lots of changes. Quality is dependent on desk staff. Changes affect that. Again some of the activities are provided by desk staff. When it comes to the value for cost, not sure. Raised all the time. The residents living there are very friendly!

The independent living portion is nice and care is good. Stay away from the assisted living portion! Completely understaffed! Takes over 2 hours to get a response to a pushed medical alert from resident. This could be life or death if a situation isn’t responded to in a timely manner.

The biggest problem we have had so far with Laguna Estates Senior Living is that it takes the escorts too long to get to our loved ones room to take her anywhere. She says she has waiting 30-60 minutes at times.

We toured Rittenhouse Village at Portage during our search for a Memory Care facility for our loved one. We loved this facility! However, the Memory Care unit was very small.

The facility is clean, open and the lighting is great. The staff is generally friendly and helpful. I like the app that they use for activity information and communication. It provides the calendar of activities for the day and reports what activities your family member has participated in during the day. However, I do wonder why no pictures are ever posted of my loved one's participation. I would like there to be more communication between the facility and myself otherwise. Because I'm unable to be there personally, when I call to check on my loved one, I would prefer to speak to the nurse on duty and not to the assistant nurse director, who probably has no contact with my loved one.

When we moved in, it was good. We had a caregiver/sitter be with out Dad while there. Staff was good for September 2022. Employees left, ACH, continued to charge me and withdraw money from my account even though staff said it would be fine. Dad was in Assisted Living for the first few months and then needed to move to Memory Care. Assisted Living was good until they found him at the curb trying to leave. After we moved to memory care, our stay went downhill(constant staff changes). I did not know who to talk to as they changed positions or left faster than we could keep up). No, I would not go there again. Had they hired from outside rather than inside (who did not know how to run the new job), it would have been better. It may have changed since then. I am speaking of the time we were there from [date removed]

The director was great, but the rest of the staff turnover was unmanageable. Their accounting practices were questionable. Because of these things, I cannot recommend.

When my loved one first came in about two months ago, Layton Terrace was very understaffed. They are making progress towards hiring more staff. The managers and administrators seem committed to providing quality and compassionate care, although that doesn't necessarily come through with some of the staff members. The management is open to hearing feedback, but don't necessarily follow up with the family. The activities in the Memory Care unit are good. We were not prepared for the reality of the Memory Care environment, however. It is critical that no important or valuable items come with the resident, as things disappear. As far as recommending the facility to others, I have no other Memory Care facility experience to compare to. But I think they try as hard as any facility to give quality care to the residents in a very challenging situation. I have not seen any negative behavior on the part of any staff at any time.

We toured Howard Village during our search for an Assisted Living community for my friend. The facility was okay. However, we felt that the apartment was too small. The rooms were much smaller than those at some of the other facilities that we toured.

My family and loved one have had an average experience with Five Star Residences of Dayton Place. The staff are down to earth and friendly. The community has a homey feeling versus the hotel feel you get at bigger pricier communities. Overall, this is a community we would suggest you look into to see if this is a good fit for your loved one.

We toured Magnolia Springs Lexongton when searching for Independent Living for our loved one. The facility itself was okay. Our tour guide was good. The atmosphere and cleanliness of the facility seemed good.

Our family had an in person tour with Rittenhouse Village at Muhlenberg and the tour was just an ok experience, it was the wrong location for our loved one

When this facility was Elmcroft I would give them an A+. Then it became Bedford Estates. It went down in quality of care and shortage of staff very quickly. Difficult to get clear and concise information.

We toured the community during construction. We needed a community that was going to be ready immediately and felt this wasn't the place for our loved one.

They could do better with keeping the bathroom clean. The interaction with the staff is pretty good. The food is okay. I have seen a few activities but they could add more. The value for the money is affordable.

I realize that it is difficult to find help these days. Mom's care is very spotty. The most difficult thing is that it takes staff an hour or oftentimes more to get help after she presses a call button. By that time she has peed and/or pooped in her pants. And it is a greater mess to clean up. She gets very little attention at night. No one comes to change her. What would happen if she had fallen? Mom was also supposed to get a Veteran's discount of 10% since she is a WWII veteran. She has been here for two months and I have yet to see anything from 5 Star Living on her bill. Did I miss something? Finally, the director is seldom on the premises. Her office is dark most of the time. They also do not have a nurse present full time (information that should be given during a tour). A nurse is 'on call' during the night hours. Once the night meds are dispensed, there are two people who take care of all the residents at Sebring. The facility is beautiful and the physical layout of the rooms is very nice, cared for and functional. It is always the people who make the difference. The staff is competent and most are caring, but underpaid and not enough of them.

The interaction with the staff is good. My loved one likes the food. She engaged in activites such as; Bingo, cards, drawing, and wrote letters. They have had a large turnover rate with staffing. I would recommend to other families, if it's for someone who has been specifically diagnosed with dementia or alzheimer's.