Sinceri Senior Living

The staff is extremely friendly. They have a new administrator who has come in and is working very hard to make positive changes to the facility, including the dining services. If you have a concern, they work very hard to address it. All things together, there is always room for improvement. And they're taking steps to make those improvements now.

This was our second choice. This was an older and smaller community. There was an odor as it was an older community. The staff were engaging. They have Physical Therapy on site for the residents. This is nice to be able to follow up with the residents when needed. The cost was reasonable as everything was included.

The care staff are always busy. The cooks are medium quality. The management are always there when needed.

The care is wonderful; however, the activities are developed for those that are further along in their journey than my loved one was. The staff communication with the family was not great. I would have to make multiple calls or send multiple emails to get a response to my question initially. The food is very basic, and my loved one enjoyed it. There were substitutions available for the residents if they didn't like the choices being served.

I toured this facility. It was clean and staff was friendly. I noticed that most of the residents were non communitive and seemed to maybe be in their last stages of dementia. I'm not sure if that was the case, but it stood out to me and didn't feel like the right place for my loved one.

It has been a pretty good experience. I would like to see more variety and options with the food.

Things have recently gone downhill - in the beginning we loved it though. In the wing my loved one is in, a lot of the rooms are empty. They raised their rates 10% at the beginning of this month. They offer a lot of activities and I think my loved one would go more often if someone came to walk them down. My loved one is not liking the food so much right now, in the last month we have heard more complaints. They were bought out before we moved in and some changes are being made. I do think it is very expensive for what you get.

Lots of turnover in care services. Some caregivers were quite caring, some were just awful. No one seemed to know what others were doing. Administration Staff were verbally helpful but did not follow through. Mom died, months ago and we have yet to receive the final itemized bill we have asked for numerous times. Food service was fine.

We did not choose Morningside in the West End because it had an older and dated feeling to it. The apartment was smaller and the layout was one that my mom would not have liked. It was more of a big open room and did not feel like an apartment. We were more drawn to the facilities that were up to date. The staff were all very nice but it was not the right fit for us.

Promises are made, but they are on a future schedule. It's difficult to get little things done, as far maintenance staff is concerned. I understand the priority, but for little things it takes a while; hopefully and eventually it will be done. Its' an old building, so there are priorities. They will tend to bigger issues immediately and that's how it should be. I'm discovering as I'm here longer, that things are back ordered, etc.. I understand that, but I think it takes a little more time than necessary to tend to the minor issues than the broken issues like a pipe. Specifically - I was promised when I signed on, that I would get an alert button if I need help. It's been over a month, I've paid for it, and I still haven't received it because it's on backorder. I understand backorder, but I don't understand why you wouldn't have a supply readily available and one given to you when you sign your lease. I feel that, yes, some of my issues are minor, and after a month I've been very patient yet some still haven't been resolved. There are a lot of pros and cons here, but as far as the apartment size it's wonderful. As far as the room, it's great and wonderful as well. It's one of the biggest I've seen and it can not compare to any other place I've visited and I saw six places before I came here. The people here are extremely friendly and I've made some friends. I'm here not because I want to be, rather out of necessity. Would I choose Discovery Village out of the other places I visited? Yes - just counting some of the inconveniences. It's really a very nice place.

Dad was briefly here. While I had the upmost respect for the administrator, [name removed], the services there for my dad did not meet my expectations, nor did the food. My dad was miserable, so I moved him from there within 10 days. I know that since he's left they've changed hands, so hopefully they've improved.

Hartpark all too many restrictions. For patio rooms you couldn't have bird feeders. It felt more like a drab hospital setting than an exciting place to live.

What they "sell" and what you get are completely different things. They talk about services, activities, and a bridge to rediscovering who your loved one is, that is only talk.

They do not tolerate memory care patients who are ambulatory and anxious. My dad got kicked out with no warning.

I didn't like Brookdale Gardens at Westlake. It felt dark and gloomy. And I didn't like the room they showed us.

The facility was older and looked like it needed updates. There was also no AC. It was a lot cheaper than others we looked at though.

We felt the staff worked with our loved one pretty good on a day-to-day basis, but the reason we give the activities 1 out of 5 stars, is because we don't even remember if they offered up any activities.

The guy who showed us around was super nice. The facility itself was older looking and I did not see as many activities going on as I would have liked, everyone was just kind of sitting around.

Grossly understaffed in all areas.

Our tour at Morningside in the West end fell flat. The facility was a little bit dingy. And I just did not get any kind of cheerful sense from anything there.