Sinceri Senior Living

We chose Morningside of Bellgrade because of the budget that she is on. I feel like they do not give very good care to my mother, she will ring for the aid and it takes a long time for them to respond to that.

It is just an okay community. My loved one is here, and they are saying the food is lousy. The only reason they eat it is so they have something to eat. I have to send snacks to my loved one. There is a small meal at 5 pm and there are no snacks for the residents and they don't eat until the next morning at 8 am. My loved one hates the soup. There is a larger meal given at lunch. The bread is hard. The soup is about half a cup and my loved one doesn't like it. It's not a community I would like to have my loved one in, but the location is good for my loved one. The staff come in at all times, and my loved one feels they snoop around. I wish they would have told me a listing of the items my loved one would need to have in their room. It made it very stressful during the move in.

We did a virtual tour with this community and the staff was very nice and informative. I don't like the virtual tours but that is not the community's fault they did everything they could to give us the information needed and to show us the community safely.

What I liked about Elmcroft when we toured was that it was just one floor, and a smaller community. But I'm not impressed with them. I've been questioning if I've made the wrong decision for my loved one. But my son gave me some perspective, that at least he's in a safe, secure place. So that helps when I think of the other things they're not providing. The floor in his room has not been vacuumed in over a month. I keep track of what's on the floor, and there's a bandaid with gauze that's been there for over a month. I'm there often, twice a week, so this is not just a temporary lapse. I had a lengthy conversation with the nurse last week. She said the housekeeper had a family emergency and had to leave. Supposedly she's back, but the stuff is still on the floor. I went back over the contract, which states that housekeeping is supposed to be provided once a week. And I would think vacuuming would be included. Another thing that's added an unnecessary level of stress is I received a letter from our long term care insurance company that indicated they have contacted the facility several times because they need verification that he's still a resident at the facility. And their calls and messages have not been returned. It's my money, and Elmcroft doesn't even have the courtesy to return a call to the insurance company. On top of that, my loved one has gotten sick more in the last couple of months than he has in his whole life. He has had conjunctivitis and a strep infection, and has been transported to the hospital three times total. And I question their housekeeping. This is during Covid. I feel like things should be even cleaner now than prior to Covid, yet he's getting these infections. I was told the second time he went to the hospital that it was MRSA, which went into cellulitis. Then the third time, they had an infectious disease team come in to look at him, and they determined that it was strep all along. I asked the infectious doctors if this was a carryover from the last time. and they said yes. He did not have MRSA, but strep, which is a vicious cycle. So I really question Elmcroft's housekeeping practices. It's just been one thing after another.

I would recommend you check around to different communities. The community is short staffed. The food is served cold on paper plates and plasticware. The staff say the residents can warm the food up in the microwave, but is hard for those that can't get up.

I left this tour with a feeling of "Meh." The person who led our tour was great. He did a really nice job, but the building overlooked the city utility yard. And I thought it would be really loud in the early morning hours, which I didn’t know that my loved one would like. So location was definitely an issue here.

Clean, well-maintained building. Street parking only, as far as we could tell. Good closet space but room is pretty small. Memory care courtyard with fans is nice. Not sure how much is done to engage self-isolating MC residents. Told that MC residents are checked on every two hours. Not fancy but seemed adequate.

[name removed] was very informative. The rooms had small bathrooms and little storage space. There was not a kitchenette. The price was reasonable but you had to add on to that depending on the level of care needed. For my situation, that means it would be about the same price as an all-inclusive facility that is much nicer, with much more storage and personal space.

The staff members were all very friendly, and we were able to spend a great deal of time inside the community and eat the meals they served. We do think they could improve on the staffing, there was a pretty high turnover rate and we did experience some theft while our loved one was there.

We went for an in-person tour, but the office staff ended up showing us a video tour there in the office. Overall, this seemed like much more of a lockdown situation for people with worse dementia than our loved one currently has. There were no little kitchens in the room, and we wanted her to have more opportunity to cook things if she wanted to. We decided that assisted living would fit her needs better.

We chose Elmcroft because of the location, the friendliness of the staff, they seemed very knowledgeable as well as it was very clean when we went in for our tour. It is in a very beautiful spot, it reminds me of a mansion on a hill and it is not institutional. Inside it reminds of a really nice hotel. They have been good with communication at times but sometimes I do not get enough. My mom did say the food was really good when she first moved in and now it has gone downhill some. They just started opening up again and I see a list of the activities they provide and it seems to be pretty good.

We were told that they took Medicaid but when we got moved in we found out that they did not. The community is nice and some were good but the amount of store put on our family was unnecessary. If you need assistance to afford this community i would look elsewhere.

I would tell others that my mom had severe Alzheimer's when we moved her in. When we first moved her in she walked with a limp with a walker. Within a month, she broke her arm and I was not notified for a long while after it had happened. They did not give her any pain medications. She fell again and broke her hip and she required surgery. I got the opinion that they may be good on memory care, but not so much patient care. It was a place I probably should not have put mom int he first place, but they did not carry through with what they said. I was not able to go inside to see what was going on but we were not pleased with our experience.

I would tell others not to go there. The community wasn't equipped to give the care my father needed. The nursing station was far from my parents' apartment, which made the situation worse. Make sure you choose your apartment to fit your loved ones' needs. The Isles also had a difficult time meeting the dietary needs of my father. The Isles owed us money because my parents left so soon after moving in due to the change of their health status. One parent needed more care than The Isles could provide, which was verified by the head nurse who said, "You need to find a place with an ECC license." My other parent suddenly had worsening dementia. We have received no refund, and it's been two months. We were told a couple weeks after my parents left that we had to give 30 days notice to move out, even though the contract said no notice was required if there was a change in health status. I sent emails, made phone calls, sent snail mail, and sent texts about resolving my parents' departure

This community didn't provide any services. The residents weren't allowed to leave their room, food was brought to their room, the community wouldn't provide a lot of information over the phone. The community blamed all this on the pandemic. The community was clean.

We would not recommend this community to others

I would say not to go to Elmcroft. They don't have enough caregivers. My loved one needs more individualized assistance, and I would like for the staff to assist with other daily living activities.

In my view, a lot of long term care facilities and with our experience at Brookdale Mt. Hood is that COVID should not have gotten in as easy as it did. Half the staff tested positive and they had 10 deaths. They were not compliant with a lot of the rules and that is why it spread so fast. The food is not good either, the meals are having to be delivered and they are sometimes cold and not prepared correctly. We are having to provide her with a lot of food so that she can have a decent meal. I do think that things could have been handled better here.

I was disappointed by Elmcroft. It has a good reputation but I found that it was chronically under-staffed and fairly often saw incompetence and lack of training in staff. There were ,however, a few employees who were very kind-hearted and really went out of their way to help my mother. Apparently, many other places are much worse but in my opinion the care was not what it should have been.

The dining service was good, however the meals were just adequate. Some meals were better than others, but it was very institutional. The activities seemed to be geared more towards the woman than the men, but the activities director was wonderful and very hard working.