Sinceri Senior Living

I would recommend that you stay on top of the staff and community in keeping your loved one's room clean, and the housekeeping up-to-date. They provide a nice environment for the residents. The staff communication with the family is good; however, the response from messages is slow.

The worst part is they told me what it would cost and now it costs more. Bait and switch. They're not doing what they said they were going to do as far as the care goes. And the staff are hard to get ahold of when I have questions or concerns.

I have had some frustrations with communication over medications. I do really like the facility. It is clean and nice and the value for the money is great, there has just been confusion and issues with the communication that could use improvement. The staff are all really great and the rooms here are much more spacious than others we had looked at.

My parent has not enjoyed the time at this community. The staff are friendly for the most part but there is a lot of confusion among them. There are a lot of staff that come from agencies and we are not happy with the work. They are trying to help and I have been in contact with them and the issues continue. My mom can be difficult but at the same time there is a lot going on and she has had to wait up to 45 minutes for a response when she calls for help with a page.

we toured Stoneybrook Senior Living and I didn't really like the community as a whole. there wasn't much of anything going on, there were no residents or people around. it didn't have that lively feeling at all. they also did not offer the level of care that our loved one needed, so we chose another community.

Their marketing person was a very helpful and friendly person. The facility was going through some remodeling, so the space at that time had a very unfinished feel. I saw piles of boxes, plastic sheeting, etc., so it was hard to really get a feel for what it would be like long term. They had a smaller community space for gathering than I saw at other places. But they had an interesting layout with an internal courtyard. So if families are concerned about their loved one wandering beyond a safe space, that could be a good option for them.

They are not taking care of her like they should be. We are having some billing issues and I have not seen the money I am owed yet even though when I call they say they will get it figured out. They did go through a transition where they changed ownership and things have been rocky since then. The food is good, she has gained 12 pounds since being here so that is good. Overall we are not very pleased.

I would advise others to be careful of your loved ones belongings. things were stolen/ended up missing from my loved one. her medication was not adequately given out and not administered when they needed to be. they also have a high turnover right now. we made the decision to pull my loved one out because overall she was not being cared for the way we were told she would. I'm unsure what happened, all I know is that we had such high hopes and ended up being extremely disappointed. I can acknowledge that my loved one can be difficult to deal with and I also understand that the job itself can be hard. I give credit to the staff and nurses who had to work with her; but regardless there were things that happened that were completely unacceptable.

They were very friendly and helpful at this community. This community is a bit older and just felt a little dark and enclosed. It was just not the right feeling that we were looking for.

This community was dated in appearance and not the type of environment my loved one was looking for. The tour was basic and I was able to get all of the information that I needed.

we toured Lewis Park Estates and the building itself was much older than where we decided. they were actively undergoing some renovations, but it was still not well kept as there were some issues with cleanliness. we called in to schedule some things and the staff we interacted with did not seem eager to follow up on our inquisitions. we chose [community name removed] because Lewis Park Estates did not have what we were looking for in a community.

The staff there are very friendly, the ones we have gotten to know we really do like. The food appears to be very good and we the location is very convenient for us. However things are lacking due to the staffing struggles and turnover rate, we do not blame it on them but it is becoming a frustration. The cleanliness is lacking and overall general care is just not there. We want to be able to come and visit this community and have a good time, and not clean up everything all the time.

They try very hard. The activities that were advertised didn't measure up to their promises. It is very expensive.

This is a nice community. There seems to be a lot more residents that are memory care compared to other communities I've been in. There is a microwave and refrigerator in the rooms for the residents to use.

This community was not as nice but the people were nice. There was a weird shower that was out in the hallway that I know that my father would not have liked.

I like Olympics West somewhat. We have asked for the staff to assist our loved one getting out of bed or opening their blinds. It seems that these items haven't helped to get my loved one to the dining room to eat or get up out of bed.

We do understand the staffing shortage is causing some issues - the house keeping and laundry assistance is not as consistent as it should be or as what was promised. However we absolutely love the staff members that could not be nicer and we do believe after all the craziness of covid things will get better.

A little concerned since Elmcroft of Rivershire has been taken over by another management company and is now called Lewis Park Estates. I'm hearing they call the ambulance and send the residents to the hospital for minor issues they don't want to deal with. Medicare does not cover every cost and this causes elderly, living on fixed income, to eat up their money. Also found, on a visit, no employee manning the front door. Left wide open at times where residents could get out and for those elderly that get confused they would be lost. Very scary. Also, bad about returning phone calls. This new company just took over in November so we'll see how it goes in the next few months. I'll revisit my review after that.

Some of the nurses aids we really like and are sweet as can be and some of them we do not care for at all and don't seem to care for the residents. They have had quite a bit of turnover of staff, they just hired a new administrator and they lost the activities director that everyone really liked. The food is good, lunch is the main menu and dinner is something a little lighter. The have a new vendor coming in the beginning of the year and it is supposed to be gourmet. They do have happy hours on Fridays and she also likes to play bingo.

My loved one just picked another community. I liked this community actually better than the community that my loved one went with but in the end of things I had to go with my loved ones wishes.