Sinceri Senior Living

When we complain and go up the chain of command, we do get results. But sometimes it takes that to get results, which has been very frustrating. The facility is pretty clean, and it doesn't smell funky, which is huge. The living spaces are pretty nice, although the rooms are smaller than the last place my loved one was at. But there is a common outdoor area with a patio available. My loved one has had a problem with one staff member who she feels is antagonistic toward her, but she says the other girls are angels. She generally complains about the food and tells me it's tasteless and lacking in options. But they are doing better about getting input from the residents and making improvements accordingly. With Covid, there aren't really activities going on right now, but they've definitely tried when they've been able to. And I'm sure that will come back eventually.

They have gone through a lot of recent turn over and have been short staffed due to these changes. Due to the shortage we have had some ups and downs and some peaks and valleys due to the shortages. We have had a lot of great experiences and also some that are not so good. We thought that the apartment was furnished and then found out it was not, there were certain amenities that things were also not made clear on. My loved one does not like the food too much and we are waiting for the employment issues to smooth out to see the changes. I love that they have transportation for the residents and appreciate this feature. I also have not yet received a bill like I should and have had to call to avoid any fees.

We were looking for independent living, which Morningside does not offer. They also just seemed a little more institutional. It was just not what we were looking for.

Good

Our family had an in person tour and the community was perfectly fine, but we did notice it was a little run down and some things were broken. It was a little bit cheaper then another community we were looking at, but not enough to sway our decision.

They seemed nice enough and eager to assist. My husband died before he had been there a week. Not only have they ignored my requests for a refund they had the audacity to send me a bill for the next month.

We did a virtual tour with Elmcroft so it was difficult at times to get a good feel. But I was able to talk to the staff and they were very nice. I was somewhat familiar with this facility as well since my grandfather was here.

My loved one who has Parkinson and Alzheimer's really likes it here. The communication is poor between the staff members and things take a while to be resolved. They have activities like bingo, musicians , painting , flower arranging and trips to the store to keep the residents busy.

It looks clean except for the hallways. I would recommend families come and visit often. They treat the patients good, but the care is not very good. They're short-staffed and don't have enough staff to provide the services they say they do. The staff are nice and friendly, but overworked. It's hard to take care of that many people when you don't have the staff to do it. Sometimes the food is pretty good, but sometimes it's really spicy, which can be hard for my loved one to eat. I feel like we got in at at good rate, but we're not getting the services we paid for. And it's an older building with scarce electrical plug-ins, maybe 10-12 ft apart. They're supposed to turn her in bed every 2 hours, and they don't.

We were not the biggest fan after our tour. We thought it could use some updates.

Winterberry Heights has some really nice and helpful staff members working there, but just given the time they are having trouble keeping staff members around and having consistent schedules.

The staff is very friendly and nice and they keep the community neat and clean. I don't know if I would recommend this community at this time.

Our family was able to have an in person tour and the sales and marketing team were great, they really made us feel that this community was going to be the place for our loved one. However, we noticed that there was not much assisted living, compared to the independent feeling we got, it almost seemed borderline. Their assisted living side seemed very old and dingy while the independent living side was new, bright and had a great atmosphere.

The helpfulness of the staff members could be improved as well as the care services. We aren't sure if we were expecting more but it does not seem like much actual care is going on there. The meals are about middle of the road. The value for cost seems on par with other communities in the area, but underwhelming for the services being offered.

The staff team there could work on improving their overall communication.

Morningside was our second choice. I LOVED the sales lady that I worked with here. The only reason we did not choose this facility was because we felt the atmosphere was going to be too big for my mom.

At first the experience was really good. The maintenance men were very accommodating but we noticed it did take a long time for things to get fixed. The activities that were offered were not things that my mom liked to participate in, she needed more mind challenging games. The staff members here were great. I appreciated that they helped get her in here so fast and everyone was very accommodating. Mom did end up moving out because she improved so she could be in independent living.

Nice and clean. A few safety features I think can be improved (handicap door access and keycode type of safety for elevators).

We virtually communicated with this community while looking for a place for my loved one. They sent us info but the response time was slower than we liked and we were in need of a community that able to take our loved one quickly.

My loved one is in the memory care unit. He has incontinence issues, and they are not attentive to keeping him cleaned up. I've been very upset about that. I would say be very cognizant, and visit your loved one often and watch for these kind of things. They keep the facility itself nice and clean. My loved one loves the activities and is doing a lot. HIs overall health is very good, and he's put on some weight since he's been there. But I've just had to constantly be on their case about the incontinence issues.