Sinceri Senior Living

My loved one was a resident here and staffing was an issue. They were so short staffed that the Executive Director and other administration were on kitchen duties and they ran out of food. The facility was clean, the staff that they did have was friendly. We'd chosen this facility because it was newer, clean, affordable, and we heard everything that we wanted to hear....but they didn't deliver. They intended to do everything right, but staffing was a disaster. I'd rate them at a 2 until the fix the staffing. Once that is fixed, my rating would probably return to a 4 or 5.

Our family had an in person tour with The Gardens of Virginia Beach and the facility itself just seemed dark, so we went with [community name removed[ that had nice big halls and it had an airy feeling to it.

Dad was in the memory care unit for 10 weeks. He hated being there. Most of his direct care staff were kind and caring. I appreciate them. But there just wasn’t anything for him to do. There is not many activities for residents at advanced levels of dementia. Life revolved around the three daily meals and being parked in front of the TV. Meals were just okay. Resident nails and hair were overgrown. Medication was the answer to agitation, which for my father, often led to over sedation and falls. I think the staff did their best, but I just felt very disconnected from the community (even though a family member was there most days of the week.) Dad died 10 weeks after arriving. That was a blessing. We moved out all his furniture and items within 14 hours of his death. Then came the final bill. Apparently the contract states rent will be charged for 14 days following death. This is absolutely criminal, in my opinion. So be warned. 10 weeks in memory care = $22,417

I'm not sure my loved one was getting his medications like he was supposed to. And I didn't feel that the level of care he was supposed to get was being given to him. When I would come to the staff with questions or concerns, they were helpful.

Not qualified to handle confused patients. Smelled awful, but looked clean. Staff (mostly) friendly. Care not personalized. Meals were acceptable

Our family had an in person tour and we just did not think it was the best tour experience. There was a resident siting in a wheel chair that was in need of assistance and we do understand the tour guide was giving us a tour but they did not stop the tour and just assist this lady super quick but instead yelled down the hallway to grab another workers attention. So for us it just did not give us the best first impression.

I started looking at facilities and met with [name removed] . [name removed] sold me a good story , [name removed] advised me his parents had it and he understood the place I was at in my life . I placed my mom in and was so excited but not much longer in the time would I realize that they sold me a dream .I have met some awesome people so I’m not going to say the staff was not good but if you are paying a facility you should expect certain things and one big expectation was hygiene . The thing that broke me was was my mom was not being given any baths or showers and was trying to do it herself. Now as many times they have told me “ you know her memory leaving “. I had camera installed and what hurt me is that my mom was brushing her teeth with body wash , trying to give herself bath with paper towels. I literally started going up there to give my mom a bath even sent a email to [name removed] , no response! Yes I’m removing her but no one should have to go thru it!! Watch your people , video everything

We had moved our loved out because she was not happy with the care she received. There was not much supervision with the other residents so people were in and out of our loved ones room all the time. Some of our loved belongings were taken and rummaged around. Our loved ones room would smell like urine - this was due to the staff not being able to take our loved one to the bathroom. They gave our loved one some medication they did not need. Things we had bought and provided for our loved one we never saw them.

Our family had an in person tour and even though the community itself looked really nice, when we got there the person who was supposed to give the tour was not there and so we had to wait - the person who ended up giving us the tour never had done one before so it just was not going to work for our loved one

They were very friendly. My loved one seemed to like the food, and loved the activites. They did not provide a certain level of care for our loved one, and was not checking on them.

It was bright and clean when we moved in but then something drastically changed. The reason we moved our loved one out was because after a month of being there, the housekeeping went way down and the whole facility smelled like urine. If your loved one is a diabetic, they are not really equip to take care of them. They say that they are, but we gave specific orders from my loved ones doctor as to how he was to be cared for and they said they did not do it that way there. The doctor here said unless his blood sugar is so high that he will have a seizure or so low that he would go into a coma, they would not intervene. For someone who just has memory care issues, this may be a good place for you, but if there are any other health issues it is not.

The services are not always available. The transportation is not working, to take the residents to different places. My loved one does not really like the food, and does not participate in activities. The place is under new managment, so hopefully things change soon. My loved one has a large untit, and for what they're paying it's good ,compared to other places.

The staff was friendly. The kitchen area was dirty. It gave more of a nursing home feel.

It was dinner time so all residents were in the dining room. They seemed happy enough but we're ushered through fairly quickly. Didn't see many staff members. I'm sure there, just out of sight. Facility was worn, dirty. Needs an upgrade for sure. Really had the feel of old nursing home. Vastly different at Heritage.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

My husband entered Briar Glen on [date removed] we exited the facility on [date removed] after we were told that he was not a good fit for Briar Glen. There was an incident that occurred on the night of the [date removed] in which he became agitated and was taken to the hospital via an ambulance. We were called at 1 AM and informed about it and then on the [date removed] we were told that The administrator had determined from information she learned while on leave that [name removed]could only stay at the facility with 24/7 sitter service. We were told that the administrator would meet us when she returned from our Christmas vacation on [date removed]. We provided round the clock sitter service with me sleeping in the recliner the four nights and our daughters splitting the remainder shifts each day. During the four days we were at the facility, we learned from different staff members that [name removed]was not completely at fault with the incidences that occurred. Unfortunately we didn't spend the first night with him. Our daughter spent the first day with him and he had adjusted well enough that she felt he could spend the night alone. That was a mistake - we should've spent the night with him and several nights after, until we made sure he was adjusted. Another thing we learned is that holiday time, especially Christmas, is a poor time to admit anyone. The administrator was on vacation and the staff was smaller due to people wanting to be off for Christmas. Another thing we learned is to make sure that the person being admitted has ALL of their medication. My husband was admitted from UAB Hospital after being there to have his medication adjusted. He had been placed on a narcotic that that assisted living wasn't able to obtain because they didn't have a written prescription for the gabapentin and the Seroquel. Because of that error he went cold turkey off two narcotics. Therefore, his behavior was more agitated and aggressive than before. It was a very traumatic experience for us and very emotional. We were pleased with his placement and purchased a dorm refrigerator, a twin bed, Bed linens and bath linens, snack foods, etc. We had Spectrum connect the satellite and we went to a lot of trouble and expense, just for four days. I knew the contract was binding whether he was dismissed by the facility or taken home voluntarily by us. I knew that our entry fee of [removed] and our first rent of [removed]was nonrefundable; because I signed the contract. That is a lot of money that could have been used on caregivers in our home. The next month, I received mail from Briar Glen and innocently thought they were refunding some of our money. Instead of any refund, there was a bill for an additional [removed]. I wrote the check for that amount and mailed it in with a letter which stated that I was going to protest this additional charge because I thought it was very unfair and could be considered as price gouging. I did write a letter to JEA Senior Living in Vancouver Washington. The check was not withdrawn from our checking account. My husband was admitted to Briar Glen through the recommendation from UAB that this type of facility would be his least restrictive environment. Unfortunately that didn't work out. I would never recommend Briar Glen for anyone.

This place was horrible and they were very unprofessional.

I was concerned about this community. I did not see anyone at the front desk when we first came in. Also the person seemed to be very hard sells. When we went out to the back patio the doors were locked and we were not able to get back in and tried 3 different doors and they had no handicapped accessible doors outside so I felt like it would not have worked for my parents who needed mobility assistance. I also did not see any residents when I was there, I just did not get a good impression.

I would advise anybody to be very cautious. It's a wonderful location and a very nice facility that has some nice features, including the individual balconies. However, whether it's due to staffing issues and is just a temporary issue, or whether it's a long-term, ongoing issue, they messed up my loved one's medications on more than one occasion. There was also a concerning lack of communication and responsiveness from high level staff, including the administrator at the time and the head nurse.

Our family had an in person tour and we new right away it was just not going to be a good fit for our loved one, it was not a very good first impression