Sinceri Senior Living

My loved one moved out. The memory care unit is full, and they put people who who should be in the memory care unit in the regular rooms. There were physical altercations in the dining room on more than one occasion between staff and residents. We had repeated issues with access to get into the building after 7:45 PM.

My experience was with Memory Care. I would not recommend this facility to any of my friends. I felt the staff was not fully trained. They were often short staffed. I recognize that my mom required skilled care as well as memory care. This was not the facility for that. It was not a great experience for myself or my mom.

Wonderful, kind staff but very under staffed at the expense of care. As a result, response time was slow. Especially on the weekends. It was obvious management was skimping on help to save money. I would not recommend for someone who needs a great deal of assistance. It would be ok for someone who needs minimal help.

I would not recommend this facility for Alzheimer patients. The only person that seemed qualified was the activity director. Housekeeping was okay. Communication was okay. Move in was great, after that it was down hill. Meals were excellent. If they are going to take Alzheimer patients, they need big time improvements. If they just have patients that need regular help, they would be great.

My mother was a resident at Amber Glen previously (April 2023). I could not recommend under former management. I found her room filthy more than once. They let one resident roam freely, stealing from other people's rooms-and they were aware. Activities were non existent after about 3 or so and not consistently any more than coloring or sitting in front of a tv. Only few of staff actually engaging with residents. Often short handed, so not adequate supervision and/or they combined those with severe problems with others causing verbal arguments and even a food fight that I witnessed. As for the food- usually good breakfast. Otherwise over reliance on soup and cold sandwiches - usually without lettuce or tomato or anything to make it look palatable. No call buttons. They use very ineffective motion detectors. Had many things stolen and/or misplaced. My sister or I went every day to make sure she was okay. Not much accountability as the Director, Head Nurse, Bookkeeper and Kitchens Manager were left or replaced within 2wks of our arrival. On more than one weekend evening there was a sub/contract nurse in charge of the whole place who knew nothing or no one- including the codes to open the doors. And get everything in writing- I believe we were unfairly billed based on the difference between what the salesperson told us and what we had to pay.

The staff is incredibly nice, the food served is terrific and the building is more than adequate. However, there is an unusual policy in place. If the resident has an active contagious disease such as even the flu, they are not supposed to be in the building. In a community such as this, people will pass bugs around. One would hope for something minor, the resident could just be isolated and monitored for a couple of days. Instead, they are sent back home. If they have no home to go back to then what? Anyway, check 7.1.6 of the contract.

I think the cottages are great. Cleaning was very consistent. High turn over. Increase rates. Not enough staff. Never felt like I was getting people that really cared about my grandparents. I think the turn over is too high and quality has drastically shifted in the last 5 years.

The Sales guy that we worked with just wanted a sale and completely RUSHED us through the paperwork. He verbally told us that 18 month private pay would not be a problem and told us this just to get us to commit. I had to fight corporate. It also wasn't mentioned that level of care is a completely separate cost. Not to mention they just had a 10% price increase, which coincidentally happened at the same time as a full remodel of the facility. The price increased by over $[removed]per month. I am very very unhappy.

There seem to be no processes or procedures in place as it relates to the residents. I was always getting calls that my father was out of meds or hearing aid batteries etc, this was after providing 6 month supplies of each. No one seemed to know where to look for resident items etc. Personal hygiene and bed Linen changes and laundry for residents was terribly lacking. Communication among staff almost non existent. Facility needs structure and processes and procedures known to all and followed.

My grandma lived there less than a week before she entered hospice. They are understaffed and have to go into the hall and search for someone to help with caring for her. The lady seemed nice and concerned about my grandma. Once my grandma moved in. She did not answer my calls or help me solve issues that were evident from day one.

When it comes to the friendliness of the staff we gave them an overall 3, however some of the staff members there should receive a 5. We thought we had found a great place. The staff at Ponderosa Lodge Senior Living were very accommodating to my sister's diet needs since she has celiac disease. We would recommend this community to other families if their loved ones do not have any physical issues, especially any decline with memory care

I came to visit my family member and she need assistance and I couldn’t find anyone. The call button went off for hours. The nurses seem to not know anything and are kind of dingy. Building runs with all agency who can’t really help much either. They need to do some reevaluating

Make sure people understand that they are not getting skilled nursing and that you will have to keep a close eye on the physical wellbeing of your parent.

Pros: staff seemed engaged with the residents and they were nice. It was more cost effective price wise. Cons: The memory care floor was on the second floor - did not make us feel comfortable if there was an emergency. The memory care floor was also not very clean (floors were dirty and it didn't smell clean and didn't seem well kept). The rooms were my least favorite out of the 3 places - not as open and bright as the other two locations. There bathrooms seemed older and just not as well kept / clean. When we left Morningside, we all knew this was not where my mom would be placed.

We toured Leisure Park during our search for Independent Living for our loved one. It was not as clean as the other facilities that we toured. They also didn't offer a very good variety of activities. It was kind of depressing, the residents were just hanging out in the hallways.

My loved one was a resident at Amber Glen Alzheimer's Special Care Center, but we have moved her from this facility. For my staff rating, I would rate the employees at a 4 and the management at a 2. I would not recommend this facility at this time. I would be extremely suspicious of anything their sales / marketing person says. I would say 90 percent was untrue-some purposeful and some not.

My dad was at this facility for 19 months and my mom for 1 month. It was originally owned by [removed] and it was awesome. Now it's owned by Sinceri Living and it's not so awesome anymore. My family's experiences: 1. My mom passed away there[date removed]. We had her room cleaned out the [date removed]. We were still charged a month of rent ($[removed]) because we didn't give 30 days notice!!!!! 2. We were told multiple times that we were not allowed to speak to the staff and vice versa. 3. Rent went up from $[removed] in 2022 to $[removed] in 2023 (at least for my dad). I believe different families are paying different amounts. 4. My dad had a DNR and yet he ended up at the hospital a minimum of 3 times. The last time, he was found unresponsive. The orders were to call hospice but they panicked and called the squad. When I confronted them about why they didn't call hospice, they said they did but hospice didn't answer. Hospice says there was no record of Mulberry calling.

A lot of what I have noticed that they do is pass the buck... in other words nobody wants to take responsibility for anything. They have openings at least. Most places have waiting lists that are months out. They do not provide transportation on weekends for anything. During the week yes. We were told before my dad moved out there that they've had transportation for him to get to church but that is not true and that was one of the big burrs under his saddle was that he couldn't get to church. The cost is entirely too high for what they do. I wouldn't recommend for someone who's mind is sharp. Not a lot of mental or emotional stimulation there. Ok if you're not fussy. But like us..didn't have any options. The apartments are nice and spacious. Two large rooms, big walk in closet, huge bathroom.

At the time we were there the facility was going through a lot of turnover and many of the key administrative positions were new or unfilled. We did not know this when moving my mother in. Many of the residents were in them end stages of dementia. There were very little socialization opportunities or activities that were appropriate for her higher ability to function and communicate.

I do not recommend Winterberry Heights. They charged us for the following month after my loved one had passed. Overall it was a bad experience. He fell many times, and the nurse I spoke to stated she thought he was bed-ridden so he was not checked on as often as needed, which resulted in a bad way to end his life... Only there one week before passing.