Sinceri Senior Living

The building is old and outdated. Like a ward or hospital instead of a home. Frequently smelled of urine It is way too big for Alzheimer's patients. They cannot find their way. And if your room is at the end of the hall, other residents wander in and out and take things. There are no staff at the back ends of the halls The facility needs to be divided in half with complete staff at both ends.

My mom was in Cedar Ridge Memory Care for five days. The people there are rude [name removed] one of the nurses is demanding and rude and uncaring as a professional could be. The nursing supervisor is equally as so, and staff is untrained how to care for people that are not feeling well and they do not listen to family wishes. my mom was sick. She had a UTI and influenza a and I told them for four days that my mom wasn't feeling well. She needed to get some rest and all they could say to me is well she hasn't complained. She didn't complain to them know she hated it there, but she certainly complained to me and you could see it. She sat in her wheelchair with her head hung. She couldn't talk she wouldn't. She couldn't lift her head. Somebody physically put their hands on my mother and took her out of bed when she told them she didn't feel good. I would never recommend that place and anybody that says that's a good place. They're full of it. It is a horrid place. I would never put my mother back there. She ended up in the ER and admitted to the hospital for six days when she got out of Cedar pointe rehab. She was not sick. She got there on Tuesday to Cedar ridge and on Sunday. I had to take her to the emergency room and they did nothing for her.

Trying to communicate with administrators was terrible. They wouldn't return phone calls or emails. Every month I was disputing charges on our bill. The state was actively investigating when we left. My dad was struggling with losing some of his autonomy and one administrative nurse told him, "If you don't like the way we do things here, you can leave!" So, we did. Staff would sometimes enter my dad's room in the middle of the night, when there was no reason warranted. The residents collectively did not seem very happy living there.

The communication between the facility and the residents medical team and family lacks. It seems to me the facility would rather talk to the family and go around the resident. The nurse on site doesn't appear to want to learn from visiting nurses how to care for particular medical issues and they do not follow the medication protocols very well.

Our experience with the sales person was extremely positive and in large part the reason we chose this facility. There is a lack of communication between staff, my mother’s medication has been repeatedly mishandled in spite of my constant follow up with her doctor and the clinical director. There is an unpleasant smell of feces constantly on the second floor. While some of the nursing aide staff is friendly, there are a handful that sit at the station laughing and joking with each other, but rude when you approach with a question. Their phone system has been messed up since we got there so you cannot leave a voicemail message for anyone. The food has not been made to order as promised, so it’s cold and sometimes congealed so we are buying food for my mother . No schedule was ever given to my mother if us to let her know when to expect her clothes being washed, her showers, housekeeping, etc. We have had to ask for every bit of information and it has not even been correct.

We were not fans of Brookdale. The staff didn't do a good job keeping him or the room clean. Understaffed. Nice caretakers but inexperienced. Felt like we were sold an experience for my dad that it just did not live up to.

I was totally surprised the day the contract was signed. So legal. Also, the activity fee ($[fee removed]) was very steep and i dont remember it being mentioned. My husband stayed 5 days then went to hospital after my insisting and stayed three weeks. I had to pay two months and est. Of 12 days plus fee without him even being there. Patients are moved out of their rooms after breakfast so staff can watch them. Just be sure someone checks in on them VERY frequently. Nurse is very busy just giving medicines. Caretakers seemed to be fairly kind.

The atmosphere is one of sorrow, loneliness distress and prevalent sadness. I have already tried to break my breakable but AT ASTONISHING EXPENSE! Will be leaving the minute my lease expires. MANY here are doing the SAME, that's why rooms are available.

The staff is unfriendly. They do not pay attention to patient care needs. Sales people are pushy. No activities. No communication. People wandering halls going into others rooms.

My mom moved out after a couple weeks. My dad is still there, but we're looking at other options. The rooms are nice, staff worked to help get the rooms setup. Memory care does not do a lot with grooming/bathing.

One staff member in the dining room "waiter" is not friendly and shouldn't be working there. Nursing staff don't communicate with each other so no one knows what's going on. I relay info and they say ok and that's it. I have to keep reminding them to give my mom a shower even though she is supposed to be on a shower schedule it will be a full week and I have to say something to them this has happened more than once. You are supposed to be able to visit 24/7 but they lock the doors at 8 and no one answers the doors. Me and one of the nurses got into it and she had a very bad attitude and nothing has been done about it. She just laughed at my concerns. I wouldn't recommend this place to anyone!!

They make many promises fur fail to deliver consistently on any of them. I would look for a different facility. I cannot recommend this place.

We were fooled by the tour. Friendliness - depends on who. Nursing/caregivers can be good, depends on the person. Administrative staff are unfriendly/hostile/hide. Meals are horrible. Activities - when caregivers let patients know it is happening! But I need others to know they put on a good presentation but don't live up to the presentation. Always come in unannounced after your tour. Some places we visited didn't bother to hide things from us, which is why we didn't choose them. But it's also just harmful to think you're getting one thing and you're gonna get something completely different, because they put on a show.

There is no memory care at this community. Dining is different than most communities - there is no central dinning area. There are several small dining area scattered throughout the facility. Based off of the experience, I would not recommend Brookdale Northville.

Not good at all for people with Alzheimer’s that need total care. I took my mom out of there & placed her elsewhere. Wasn't very happy with the care there. It was suggested by A Place For Mom

It was not a positive experience and would not be one of my choices for my Mom, at least at this time. I found that they didn't communicate with me as much as I would have liked, I found out things by asking every day, how my Mom was doing. It is important to me to have communication with the staff about what's going on with my mother.

Administration is full of false promises. Frequent staff changes and lack of communication between staff. Very few care givers performed satisfactory levels of care. Housekeeping was almost non existent the past two years except trash removal. Had to hire outside staffing agency to assure proper care was provided. Activity Director was the bright spot. Highly recommend active family involvement to assure resident's wellbeing and care needs are being met. Facility and corporate regularly fails to return phone calls and provides false information on a regular basis. The building itself was nice. With current administration, I would not recommend this facility.

My mom [name removed] enjoyed living at Olympic West but unfortunately when she moved out they continued to charge her a monthly rent even after she moved to another facility and when we contacted they to get our money returned all they've managed to do is ignore us so I have had to make contact with my mom's bank to dispute the charge, I don't know why places like these can't just be honest and have integrity & actually do what they say.

Food is mediocre. No nutritional value at all. High on carbs and sugars. Low on taste. Transportation is limited to 3 days per week (M-W-F) with limited hours 9am-11am. Good luck getting a hair appointment within those hours. There is a on-site salon but it’s only open a couple days each week. Management more concerned about marketing events than making activities available for residents. There is an undisclosed annual increase to rent, 2024 being 11 percent and expect even higher for 2025. Recommend to use the money you’d spend here on in-home care for your loved one. Light housekeeping.

Highly recommend that folks educate self on what standards you expect, don't assume you are on the same page, delve into staffing levels and very detailed descriptions of their resident standards of care. Our inquiries up front were dodged with vague answers. Fact check, monitor frequently, advocate kindly but emphatically. Resident requests for assistance to the bathroom or needing OTC medication administered going unanswered or responded to an hour later were frequent and unacceptable. Braeswood Estates staff were ill prepared for the end of life care needs for someone under hospice care the last couple of weeks. It was a serious failure and [name removed] really suffered needlessly her last 48 hours. I can accept chaos from a serious Covid outbreak the day we moved in, persistent computer systems issues, service and facility issues due to complete facility remodel, 95% changeover of management 5 months after move in, but basic resident care was truly subpar. I hope this was helpful, I sure learned a lot and share it as my peers are facing these decisions for their loved ones. There were some kind and capable aides who did their best under weak leadership.