Sinceri Senior Living

My loved one was previously a resident at Morningside of Bellgrade and his overall experience at this facility was terrible. There were a couple of big staff changes right after he moved in, which impacted issues that had been discussed and were to be addressed for my loved one. I never really got responses and changes were never made. The aides were less than helpful with care and, at some points, rude to my family and I. My loved one's dietary plan wasn't followed. A couple of the nurses were good and kind, but others were not at all acceptable in their attitudes. After completing a couple of months there, we left due to poor conditions and lack of care. I would absolutely not recommend this facility to anyone.

Recommended by a Place for Mom. It's a terrible place. Everything from top to bottom, needs to improve.

My loved one was previously a resident at Ashley Pointe Senior Living. They were super friendly when we toured it - and I was excited about the potential. But from the beginning, things were very poor. The facility is severely short staffed. I would rate the care services negative, if I could. My loved one complained that the food was too salty. Overall, it was a horrible experience. I did an emergency move - they don't honor the services they promise for the amount that they charge. I would not recommend Ashley Pointe Senior Living to others.

The Pines on Carmel Senior Living should not send sales people to asses the residents when it comes to their level of care. The people there were very nice but honestly the community was lacking. We have now toured a ton of places in the same price range and that one did not have as much to offer and it wasn't as nice for AL.

We were able to have an in person tour with Lancaster Grove and it was a nursing home that was extremely old and trying to pass it off as an assisted living. The only thing there that I liked was the rocking chairs on the porch.

It was hellish because of a staff shortage.The director left her job. Picking this community, wasn't my choice.

My mom went into this facility on [date removed]. My sister took her to the ER on [date removed] where we discovered she was severely dehydrated and septic due to poor care given to her peri area at Sebring. We are now in the process of watching our mother die! This place oversells on what it can deliver. Completely understaffed!! Several times my mom waited anywhere from 30-60 minutes for a call light to be answered. If you are thinking of this facility as an option for a family member I would look elsewhere.

My loved one used to live here and passed here was often upset about the treatment this patient received from the Medication Technicians on the top floor...and im referring to the women that worked in the evening. Extremely rude, never helpful..disrespectful. NO bedside manner.... Always issues with my loved ones medication I cannot believe these women are legally allowed to work in personal care!! The way they talked to me I can only imagine how they talk to the patients when no one is around! The Nursing Assistants in the evening sit around with a disgusting attitude. Came to visit my loved one soaken wet in urine.. hadnt had a shower in weeks. From chatting with other patients families I know im not alone in these issues.. the Director of Nursing and Assistant Director of nursing clearly dont bat an eye to these issues with the night shift team... Do NOT put your loved one in this facility!!

I must say after visiting this location in the morning the staff did not have any idea what they were doing. The nurse was two hours late. Therefore the residents did not get their meds on time when I ask was the head nurse contacted about this situation the staff show me that they have reached out to, the DON more than once, breakfast and lunch. I seen better at the 2100 shelter building. This building is very shameful especially to be located in Medina. I seen better living situations in Cleveland Ohio in the kinsman area and if anyone know about the kinsman area, it is not a good area , this place look like the projects

First, this is not a review of the kitchen staff, aides, cleaning crew, and maintenance personnel who are all top notch. The administration and nurse here simply do not treat residents with respect. They refuse to listen to residents, family, or other professionals who directly work with the residents. They speak down to residents, making them feel like children. They make assumptions and generalizations about medical conditions or disabilities without consulting doctors who work with the patients. They are rude, combative, and unwilling to listen in conversation. I strongly recommend to look elsewhere because places with respectful admin and nurses exist in the area.

Bad things happen when room checks aren’t done every two hours. Pts need to be evaluated for post surgical problems that may arise. Nursing homes should be more vigilant when taking care of the elderly even if it requires extra time.

This is a beautiful facility but they did not take care of my mom. She fell and ended up in the hospital because they were not putting her compression socks on her. I was paying them to dress her in the morning. When I asked why she never had her compression socks on, their answer was "She came down to breakfast already dressed." They missed her medications several times. She had a severe UTI. It was a 30 day supply of medicine. 3 weeks later, only 1 pill had been given to her. Her shower leaked all over the bathroom the first time she took a shower and it was never fixed. She had to use a vacant room down the hall to shower. I wasn't allowed to have a meal with her in the dining room. We had to reserve a room for me to eat with her. The food was not good. It was $18 for a guest to eat with her. We spent a lot of money buying her take out because she didn't like the food. I paid [fee removed] and she was there for a total of 39 days. After she left the hospital she had to go to rehab. I told them that she would not be going back there and they still charged her for rent and care and utilities. I would not recommend this facility unless you are just looking for somebody to do your laundry, Cook your meals and maybe clean your apartment once in a while.

We moved my loved one into the community and tried to make my loved one feel comfortable by setting up their room. Family members saw a resident that had fallen and hit their head. The resident was yelling for help, and there was no staff around to assist this resident, and when the caregivers saw us they told us to leave the resident's room. The caregivers let us know that hospice was going to assist the resident, and the caregivers didn't seem to be very concerned. Another resident had fallen and had bloody blankets and towels, and the caregivers hadn't removed them from this resident. I removed the towels and blankets for the resident and took them to the front desk, and they were still there as the family was leaving. I don't feel there is much concern for the resident's care here. The staff told the family that they would take care of my loved one's medication and they never did. The family had to step in, and do this. The staff would wake my loved one up at 4 am to give something and this was disturbing to us as we didn't know what it was. I spoke with [name removed] to discuss my grievances, and he blew past these concerns, and didn't take any care to try to make resolutions. I think this place should be shut down.

My father in law was transferred to a nursing home 5 months ago and was charged for a full month even though he was only there for a half a month. They said he would be refunded for the unused half month. That was 5 months ago and they still haven't refunded the money. When my wife calls them, the manager is always busy and says she will call back but never does. He has had clothing and towels, all new, stolen from him numerous times by the staff, even though his name is on them. NOT A RELIABLE OR RESPONSIBLE PLACE!

Was able to move my spouse out of Sebring-Coventry this month. In a recent 7 week period, my spouse was in the ER 5 times -- a head injury requiring many stitches, bruises/cuts on various parts of his body and a displaced fracture of his collar bone where surgery wasn't an option due to his dementia. On the last ER visit, the doctor told me my spouse was not getting the level of care he needed from the staff. Also, the ER notes stated that he was "unclean". On a recent visit, I took him to his bed, which the staff had already made, only to find a huge amount of wet urine on the sheet which had been covered up. Three days later, the sheets still showed the same now dried urine and the sheets had not yet been changed. These were sheets I personally bought and were a different color so I know what occurred. The staff are uninvolved and unsupervised. My spouse has filthy, stained clothes on for 4-5 days at a time. Rarely does he have hair or body washed. Stay away!

The employees are getting high on break/lunch and then “caring” for their residents. One in particular [name removed] posted a video of herself smoking marijuana on break. They are caring for our loved ones, HIGH. That puts our loved ones at risk. Horrible, do not send your family here.

I believe that if somebody just needs a room and they are more independent, then it is probably a very nice place to live. However, if they need at care at all, (even meals delivered etc.) I would avoid it. For our family, it was a very bad experience.

We had a very discouraging experience - they could of had more staff members that are knowledgeable and have the training for dementia and Alzheimer's residents. They could of had better communication and been more organized. We had to do a lot of things ourselves and stay on top of things and we felt for the money being spent it was not worth it.

The staff at the Denton, TX facility was very rude uneducated and unwilling to assist in any way to provide proper contact information for medical records and lacked basic human decency. I advise you if you are not from Denton, TX do not take your loved one to this facility.

Beware of rental increases. Our mom's rent is increasing by $600 as of 01/2023. It increased by $300 last year. Seems since [name removed] took over they are drastically increasing rents every year. Just beware.