Sinceri Senior Living

Hudson Creek was horrible. My mother fell, and we weren't even notified. Then a week later she tested positive for covid, and Hudson Creek basically tried to dump her into another facility that had multiple state violations. We were told there would be activities done with my mother, and provided materials for these activities. When I picked up my mother's belongings these materials were with her belongings unused. There were some staff members that were very caring, but the ones in top leadership were only concerned with money not the patients.

We did not had a good experience with this facility. In my opinion because of the lack of care she got here lead to my sisters death. She ended up getting a stage 4 infection and it was very obvious that something was wrong. I was very displeased with our time here at Morningside of Bellgrade and would not recommend.

I would want others to know when looking into Eagle Ridge that we had a very bad experience here. They would call me in the middle of the night and tell me I needed to pick him up when he would get violent, I had him in another facility and we never had this problem. The staff members did not know how to re-direct him. I would not recommend to others.

My loved one was in this community for two weeks. I only saw the front area of this community, and unaware of the cleanliness of the room. I wasn't receiving updates on my loved one regarding activities . My personal feelings is if you are Caucasian look into this community. If you are of other ethnicity I would recommend you look elsewhere.

Very disappointed in the handling of the pandemic. For the most point, we have not been able to see our loved one but thru plexiglass during the day while we are working and can only go by what our loved one tells us. The food since COVID is horrible. Lots of sandwiches and convenience processed foods. They have been doing the laundry but I'm being told that my loved one is now missing clothes. The facility has to take them to their doctor's appointment otherwise they are quarantined to their apartment for 2 weeks but they have a very small window that they can take them and it fills up fast. Our loved one has bruises on them that can't be explained. They say they provide absolutely no medical assistance but there are non-medical issues that they refuse to help with either. The residents have pretty much been stuck in their rooms and no activities in solitary confinement. They could have music in the courtyard or even games if the resident is wearing their mask but they haven't done anything for them. With what we pay for our loved one to stay here you would expect during this pandemic better food not worse, extra cleaning but instead, they did less because they didn't want to enter the resident's room. I would think if we aren't allowed to check-in and make sure our loved one is doing well then we should be getting a lot more calls. Calls to say that our loved one isn't eating but once a day or that they have fallen and we may want to come out and look at the bruise to make sure they don't need medical attention. It's just been a very disappointing experience.

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships with the outstanding staff there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. ,They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat., All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade. Knowing well how professional and caring the staff of Gardens at Westlake is, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.

Since moving my mother to assisted I have received multiple calls daily from my mother complaining that her needs are not being met. I have called on her behalf and have had my concerns dismissed. I am looking for a new placement for her.

My mom there 10 weeks and she has 12 falls and most were ER visits. If she didn't eat at the meal time, she didn't get a meal. My mom had dry blood in her mouth, cradle cap, lost a lot a weight, and busted lip. I would not recommend this place. My mom was always dirty, grease in hair, stained clothes, her depends had an odor. I had to move her out.

My mother needed memory care and we do not think they had enough staff. They did not have activities or anything for the residents to do as a result. They had someone in the room prior to my mother living there and they never took all of the previous person's belongings out. The staff was mostly friendly. They also misplaced several of her clothing items. The price was good, however for the care my mother was receiving, it was too much.

Twice, they have either mixed up or messed up my mom's much needed medicine as well as missed doctor's appointments. looking for a better place.

Rent goes up 5% per year as service declines. They just eliminated the bus that took eldest residents to the supermarket Dr bank etc. They replaced it with 2 cares. Given they all have walkers there is no room to get anything which is ridiculous. Food is awful. They eliminated the resident managers. There is a pool but there are no lounge chairs or tables and you need to be Superman to open the door to get back in so no one uses it. I don’t recommend this place for anyone.

My dad fell 10 times in 5 weeks. Need better pre admission assessment to identify potential patients. Hourly checks should be an interaction with the patient, not just looking in the door to see them sitting in a chair. Memory patients don't know what they need. Nutrition was not a priority! Served lots of carbs. Presented sweets before meal completed giving patients the opportunity to bypass nutrition. Did not help patients cut up meat, even though patients had no access to a knife. Very disappointed in the care from such a beautiful facility. Feel very guilty for trusting them with my dad.

My father lived here until I found another facility. Kitchen ran out of eggs for breakfast, milk, fruit frequently. No hair nets for kitchen staff. Strong urine odor throughout. No activity personnel for months. Flea infestation. Residents sleeping on lobby sodas with soiled and soaked under garments. And this place is more expensive than others.

Very disappointed with Elmcroft. They did not care for my grandparents. They made so many excuses it made me sick. We had to pull them out after a month. My grandma was dying and they cared ONLY about themselves as they sat in the breakroom laughing while my aging grandpa did all the work. My grandma passed away as soon as we left Elmcroft. They blamed everyone else other than themselves. My grandpa left crying because his wife was neglected on so many different occasions. Side not, my grandpa is the most gracious person I know. No one should have been treated like that. I hope I’m helping someone by staying away from that place.

People were very nice but the place smelled and didn’t have significant upkeep visible. They also had a long wait list anyway

My first impression was horrible. It started from the receptionist was very unattentive. The Sale Director was not aware of our appointment then made us wait another 20 mins. I would not send anyone there based on the service alone. This looked like a step up from a skilled nursing center.

Visited an studio for my mother, the room was extremely dirty dusty old paint and carpet. Smell of urine everywhere including hallway, dining room carpet turned to black color fro dirt and grease same as hallway. Nevertheless the monthly fee was $7,000/ month for such terrible place, It was an awful experience ,[removed]

I spoken with Rittenhouse multiple times. Rittenhouse evaluated my grandmother and told me they were able to provide her the care she needed. When touring the facility, they wanted me to pay the $1800 community fee that day to save her a room. There was never a mention of the $1800 community fee and it was not in any discussions beforehand nor in any brochures I reviewed. Although, other facilities did not charge a community fee, we were running out of time in finding my grandmother a place. We agreed to break the community fee down in payments. My grandmother was there from [date removed] to [date removed]. Within that time, my grandmother was taken to the ER by ambulance three times. Within the three visits, she stayed a total of 7+ days in the hospital. After her 3rd stay at the hospital, Rittenhouse declined to take her back due to my grandmother being put on a pureed diet. Rittenhouse still charged until her belongings were removed from the room. Cost to Rittenhouse for the short stay was $7838.

My father is a resident there. He is currently in the hospital. The Social Services Dept has reported Farmington Square in Salem to the State due to the condition he was in when he was admitted. We have talked with Farmington about our concerns about the "lack" of care he seemed to be getting and was assured they would take care of the issue. Apparently it was not resolved. I would not recommend this facility to anyone. They need to step up to the need for much better care and monitoring of residents. Being short staffed is not excuse for a person not to receive the care they need.

Very disappointed with the Brookdale experience, and would NOT recommend Brookdale to anyone. We were sold because the Director assure us they could take on our aunt who another local assisted living residence could not assure us the quality of care she needed. We took on the highest level package for our aunt and did not expect anything she did not pay for...I asked a number of times for things we payed for and were not provided. We would have hired additional outside staff if our aunts needs were beyond what we should have expected of the Brookdale staff. The residence provides 60 rooms and only 40 were filled - this should have been a sign right away there was going to be issues! We loved the size and thought our aunt would have gotten lost in a large facility and we believed that our visits would be great for other residents that did not have visitors. Brookdale was very sadly understaffed and the staff has way too many tasks for in a day to accommodate the residents in a manner that they promote in their sales pitch. Our aunt resided there 2 months before moving to a hospice care center. I was there every day but 1 and most days I was there twice. My husband was there every day and many days twice. My sister-in-law was there almost every day. So my review is not on a once a week or less visit. The management on many days in the short stay of our aunt was running around doing jobs of staff they were lacking. I could share dining experiences for the residents that were very poor- cold food, poor service, due to under staff. The care sold to us was not fulfilled! I could write an entire page on quality day to day fulfillment of needs. The only answer to us was your aunt does not have any soars therefore she is being cared for! The nursing and healthcare aspect was terrible. The only positive I can share - is that many of the staff are great! Front desk, marketing and many of the care givers are over the top and some may experience tremendous burn out but try really hard. I believe the director works well with what she has but cannot keep staff! Most likely due to pay scale or the huge amount of work required of a care giver (they are required to serve food, clean-up dining room and fix meal issues in addition to delivering meals to those who do not use dining room) in addition to transporting those who require it to and from dining and in Incontinence issues during meals that need to be addressed. This makes for a very long and often poor dining experience for most involved.