Sinceri Senior Living

From the moment our loved one moved into Morningside of Bellgrade, none of our expectations were met. It was a horrendous experience and we would not even put our dog there. The experience was the most horrible experience our loved one had gone through. The management team was non existent - they would never respond to any of our issue they had totally ignored any request we had. Our loved one was treated horrible - one day our loved one had fallen and busted her head open with blood on the floor and the staff were not attentive at all.

Our experience here was not great and I wouldn't recommend them to anyone.

I had my father in mulberry gardens it cost me a lot of money and I don't feel that they cared for my father it was all good and happy as long as I was enrolling him it was a different story afterwards

They ARE NOT A LICENSED FACILITY. They are not governed by or overseen by the state and will not keep records of when and what meds are "given" to residents. If your cared one needs any type of medical care,do not put them at Magnolia Springs. The statements in their information about personal care and getting to know residents has not been our experience. We were told that they do NOT "give" medications; they only "prompt" residents to take meds and the "prompting" is suppose to be done within one hour of when medicine is prescribed to be taken. Our dad's meds have been " prompted" well past an hour before or after they were due. They will not provide any type of medical care and seem to have NO understanding of working with residents with mental health issues. He went 48 hours without sleep and no one at Magnolia Springs had any idea. Only two caregivers work at night. Maintenance workers refused to come in during an evening when toilet was clogged.

The facility itself is beautiful but this is an unlicensed facility. This means there is no nursing staff or Director of Nursing. Unlicensed means that the state of Indiana has no jurisdiction over them and does not come in on a regular basis to check on what happens in this facility. Many maintenance issues with heating/air units. During hot weather air did not work for 2 weeks. Clogged toilets in the evening will not be taken care of by maintenance until the next morning. Staffing for assisted living in evening and weekends is 2-3 caregivers for 80 residents. Many times medication reminders were 1.5 to 2 hours after time to be given. Several times I was told “no showers tonight…we don’t have enough people” and “we are not doing trash pickup today”. This facility is more like independent living and can get by with assisted living as they provide 3 meals a day and resident activities. If your loved one needs true assistance this is not the place that is able to provide it.

Corporate is calling the shots.. poor communication with our family about care. If your love one has some “issues”, don’t take them here..

I feel like we were sold an experience that they did not fulfill. Their sales person, who has since quit, said they would keep our loved one active and not leave her in a room by herself. That's not what they've done. They don't' invite her to activities. The activities director has quit. The business manager has quit. A lot of the top tier executives have all quite. That's one of the biggest problems I've had. I spoke with corporate and expressed some of my concerns. He seemed receptive, so we'll see if anything changes with new staff.

Discovery Village Vero Beach is the worst place in the world for elderly people. In my opinion, they spent all of their money on aesthetics and very little on internal repairs and the needs of the elderly. I was without air conditioning off and on for five months. There were two maintenance men for 300 units. The maintenance man told me that they were told by management not to take repair orders in reverence to getting units ready for occupancy. They overcharged me by [price removed] on the first month and it took them two months to resolve that issue. They never resolved any of my repair requests and requirements. I fell twice in the shower, I fainted once because of the heat. It is the worst place in the world. I asked for a one month difference to my contract so I could take a unit that was available elsewhere and not lose the opportunity. It took them two months to reply, and when they did it was only one week before I was due to move. A lady on the third floor fainted several times; she's [age removed] years old and they could never get her air conditioning corrected. The people there are afraid to complain out of fear of having no where else to go. Most of their payments are automatic, so residents never really know what's going on, and families far away keep on looting money out. It's a horrible, horrible place and I am so glad to be out of there.

My mother was in memory care here for less than one year. The care she received was to say the least, sub par. They did not care for her open wound on her foot, didn't shower her, did not change her clothes for days at a time. Staff and the director made many empty promises that never came to fruition. So, please, let our misfortune guide you in choosing a care facility for your loved one. Incidentally, she is now at [community name removed] in Wauwatosa and is thriving with their care!!

Grandmother was placed here and not taken care of or supervised in the very short lived amount of time she was there. She was consistently left in a wet or soiled depends she was often not changed out of her day clothes for over 24 hour periods When I asked / raised questions concerns none of them where taken care of in fact I was surprised by what I brought to their attention that they weren’t more concerned on my grandmother behalf but they acted as if these complaints were normal and brushed them off . There were no logs as to who cared or left my grandmother in that condition and to do this day still aren’t . I often left things out in certain places to see if they cleaned or did a daily maintenance which also was not done .. I worry for the elderly their as some of them do not have family that check on them

My father in law was in the Isles of Vero (now Discovery Village) for 4 years. They called one day saying he could no longer stay because he was wandering. When we moved him, what I found was horrible - stuff you might not notice if visiting. AC in his room had been broken for 2 months-still wasn't fixed when we moved him on 9/30/21-it was brutally hot in the room. We found boxes full of cockroach poop, ants in the kitchen, a pile of laundry with shit in it (actual shit) and shit on the bathroom walls. He had been beyond their ability to care for but they didn't notify us until he was wandering and fell outside-now he was a liability. We moved him on 9/30/21. This January they take over 4K out of his account for Oct. when he wasn't there. To date they have not paid the money back. The executive director is too busy to return phone calls. When he finally does it is to say "we will take care of it" (over 2 months ago), and "you will have the check in 7-10 days" (a month ago).

You can't get ahold of any staff. Don't even go there. Number 1 is that no one has a direct number, there is no voicemail. They do not call you back. I have written an email, letter, etc and no one responds. I asked for an itemized bill and get no response. They said they were providing medical care and prescriptions and they cannot provide proof of it. Our loved ones room was filthy. Our loved ones looked terrible. The staff all made excuses and said "we are really busy". We moved our loved ones out of there. The move required a doctor to see them and the director claimed to have contacted this doctor. After I called the doctor , he said they never received a call. I had to handle all of the requirements myself. When we moved them in, we asked about a covid vaccine, and they said they would provide one. They had no record of any vaccine given. So I don't know what covid vaccine, if any, they were given or when. When you call, the front desk says they will take a message. They say the management staff has no voicemails? How is no one getting back to me, ever? Our parents clothing was all lost. The day they moved them out and into a new place, they came to with only they clothes they had on. This place had lost ALL of their clothing. We had to replace all of their clothing. The amount of their bill was DOUBLED after 1 month and they wouldn't provide the itemized statement of why the bill went up. Never received that.

This was a very poor experience for us. The community didn't bath my loved one, they didn't pay attention to them, or give them medication. The worst of all was [name removed], wouldn't give another evaluation to my love one. Once we went to go back to get my loved one's items out a couple days later, the community let another resident move in immediately without permission. I am so unhappy with the lack of disregard of my family and loved one by the community.

I'm hoping someone there can answer my inquiries about getting a refund on the overage paid on my grandfather's account. We have been awaiting refund since July. We do not get return calls- even from upper management. We are waiting to close all accounts, for this one refund- after the death of my grandfather. I'd think twice before doing business here.

Place is falling apart. Management is poor. Most nurses and aids are agency that have not been properly trained. I heard good things from the last owner but not true for current company.

Don't believe their website. They DO NOT have a beautician. The DO NOT have snacks or beverages throughout the day. They STEAL your money, leave a note and then say they don't have it in the office. They DO NOT run errands for you. They DO NOT go grocery shopping for you. I have sent 18 pairs of socks to my mother in 8 months because the laundry person DOES NOT RETURN her clothes, nor do they return the 4 towels, 4 hand towels or 8 face cloths, even though EVERYTHING has her name on them. Last week they took her laundry and didn't even leave her a towel to dry her hands on. She was given [name removed] face cloth. Mom is starving, the food is scant. At age 94 she doesn't know what to do with a taco. Why are you serving tacos? Some staff are okay but new ones coming in dress fancy, false eyelashes, long fingernails and walk around, not knowing what they are to do. What an awful place!!!

It has taken me a long time to calm from the horrific experience my loved one had at Elmcroft Medina. The memory care unit is like something out of a horror film. A dark space, no interaction and it looks like their residents are catatonic. In the beginning, while trying to get your money, the staff is wonderful. Once they have your wallet...you're chopped liver and so is your loved one.

My mother in law was there for 3 weeks. This was last June . Place appears very short of staff and not clean. We Trusted the individual who told us what to expect from Harbor Chase. Very sadly, we were mislead . My MIL was there 3 weeks and fell, did not know how to call for help,. Bed was not being made, shower curtain was not put up after a week, pictures not hung and upon moving her out , found that the original plastic covering on mattress was still on and no mattress pad was used just her sheets. After her fall , the 2 rd PT session revealed a mark change and PT ( who was a contract) agency) felt she needed to be re evaluated. The PT and myself got her in the car and no one from the facility came out to see her or help us. Met with director and head nurse to discuss our concerns, in room found dead bugs on window ledge , told room not used much! *Tried 5 times to contact main office, NEVER return call. Apparently starts at the top! Being a nurse myself , I DO NOT RECOMMEND!

The community takes too long to respond when my loved one needed help. Management communication was not good between the staff and us. I would not recommend this community to others.

The listing is incorrect, stating bracelets are given to residents that roam or are known to escape, nothing as such for security. Past reviews are from when this was Sunshine Care, a loving caring community. Cadence only cares about taking your money, they don’t provide security or have employees monitor residents with care. My father was a resident, was left unattended, climbed a fence and passed away. Check Social Services website to get information.