Sinceri Senior Living

It was terrible. I did not see a sign for the building and I drove around 3 times to find the entrances. The janitor had to let me in. It stinked and no one was there to talk to. It didn't look like a happy place. I did not go any further, I was not interested.

We liked this community for care. We had to leave because they did not have an RN at that time. They needed someone to help with medication. There was no one for assistance with medication. The staff was great and the meals were outstanding. We had to leave due to no assistance. We would not recommend this community to other families.

When we walked into this community I knew that it would not be good for my dad. The community was very, very depressing to me. It just was not the type of place I wanted my dad. The people were nice though.

Share this please please please!!!!! [Removed] THIS PLEASE FOR MY GRANDPAS SAKE!!!-READ THIS AND SHARE AS SOON AS YOU CAN. I NEED THIS STORY TO BLOW UP STATE WIDE. THE WELLSTEAD OF ROGERS a Senior Assisted Living Facility, corporate name Five Star Senior Living is violating rental agreements, trust of families and confusing staff. They mailed us a letter saying they're announcing exciting upgrades... Truth is.... They plan to secretly move vulnerable adults out of their individual apartments into a space designed for end stage hospice care that has 1 shower and will house 38 men. They will be confined to a hallway without outside access and without an environment they've been used to for years. Amenities that we pay for such as ice cream parlor and activities outdoors will be gone. The company has secretly disguised this as a remodel project letter, but really it's a transfer of clients. What's worse is they are deceiving the families to think it doesn't concern their specific neighborhoods, saying they will notify families affected via phone call. Staff has already been reassigned to their new unit starting Monday and they plan on moving these people without Power of Attorney consent and families authorizing it. The staff is against these changes as they know it's not ethical, and against the best interest of clients. It will cause damage to the residents that already suffer by creating Transfer Trauma. We have contacted the people in charge and they refuse to answer our calls to hear our concerns. They know they are not acting in the best interest of the clients and are not giving these seniors the dignity they deserve and the lifestyle they pay for. I am hoping that this corporation changes course and stops treating seniors like cattle. It would be great if they really stood behind their core values they boast about, putting the people's cares first. FIVE STAR SENIOR LIVING is UNETHICAL. THE WELLSTEAD OF ROGERS ARE [Removed] NEEDS OF FAMILIES AND PATIENTS.

It is a beautiful comfortable and friendly home.

I would NEVER recommend this facility to anyone. I could not have asked for nicer people as far as administration but that's where it ended. Our loved one was not taken care of and was extremely ill when he left. He had a horrible bladder infection, low potassium levels, was severely dehydrated, had pneumonia in his upper and middle parts of his right lung, high blood pressure and had lost a ton of weight in the short 10 week period he had been there. I cannot stress enough how badly this poor man had to have been in pain from the bladder infection. How could they not know he had an infection when he had such a dark color urine? Did they not see this when his diaper was getting changed? The list could go on as to how badly he was neglected. So, so, sorry with the decision we made to place him there. By the way, he was NOT in this condition when he was placed there with the exception of the pneumonia. Every time we asked about his cough we were told the same thing, he's getting breathing treatments twice a day. What good is that if you see no improvement? We did not place him there to die, we placed him there to get better and unfortunately that did not happen. I don't think he will ever get over this. Again, so heartbreaking to see your loved one treated this way.

horrible place. had some concerns about my mom's care and staffing. tried sending email and calling and no one answers my questions. my mom has dementia and lives in the spring house. the spring house care is aweful. my mom was told she couldn't have dessert if she didn't eat her dinner. her room was ritger too hot or cold. dont think anyone even checked the temp. the cost for care is not worth the care . turn over of staff is so great. I don't even think they are staffed fully to handle the residents they are assigned to. there are often residents roaming around looking lost and no one around to assist them. please don't buy into the talk from administration what a great place spring house is . would not recommend anyone sending their loved ones to live in the spring house memory care area.

Although this facility assured me that they could care for my father through the end of his life. We were forced to move to a group home that was able to give him the attention he and anyone suffering from advancing dementia the attention and care they need at a cost that was much more reasonable.

I can not possibly recommend this facility. I placed my mother here last spring and have had problem after problem with staff. Their care staff although some are amazing most are uncaring. You walk in to visit and find them on there phone with not a moment to spare to even take a minute to greet you or simply look up and smile. My mom is consistently soaked to the sheets from not being changed frequently. The resident care manager claims to have been with the company for a long time yet every time I pull into the drive way I cannot help but notice her and other caregivers in the smoking area laughing and having a good time while inside there is not one worker insight and 20 residents sitting there doing nothing. Now I have voiced these concerns to the Admistrator of this campus and have felt like he couldn't believe this stuff was happening yet no follow thru or change. I believe they have no clue to the extent that there nursing manager has damaged their reputation. I recently went out to lunch with 5 other spouses of Farmington residents and they all in some capacity are upset with what has happened since this new manager started. If upper Managment or owners care about these wonderful seniors please take a moment to see what is happening. Listen to family concerns and the few great staff you have. I'm currently looking for another home for my mother.

Looks and feels like a nursing home. One of the bingo prizes was a small bottle of bubbles. They aren't children.

The care staff was very nice. ED there is very rude.the sales person was out an the ED had us waiting for a hour. Care staff kept checking in on us..I just recently found out that there is a sexual assult claim against the Maintenance Guy there filed with DADS. He is the ED friend who she brought with her from her old job..an she is trying to cover it up..family wasn't told about this not even the resident that was involved family was told, an the guy still works there..decided not to move mom in. The ED there seems very shady..

Rejected him because of transplant situation.

Don’t send your love one to live here. Mulberry presents like a wonderful place to live when you tour the facility. Once you are moved in it is a different story, so unless you have unlimited hours to check up and make sure the promises are being kept keep looking! Mulberry promises things they can’t deliver on: Laundry every week, good meals, great care etc. You play by their rules or they throw the resident out. There aren’t enough aides to go around and the aides have to waitress three times a day – breakfast, lunch and dinner. The meal times last over 2 hours because the aides are busy getting the residents their meals. The residents are gathered up by the aides forced to sit in the dining area for 2 hours while the aides change their aprons (literally) and then take orders and deliver the cold food! It isn’t until the cold food is served to each resident that then the residents can be taken back to their rooms. Again, literally two hours 3 times a day. Have a meal there and look at these poor people sit there for the entire meal: it is painful. And if a resident needs assistance during this 6 hours a day - forget it, because the residents live around Mulberry’s schedule The nursing staff is GREAT, no problems what-so-ever, it is the management that you will have problems with. Your requests will be for nothing. You can request this or that four, five times and NO one in management does a thing about it. They will tell you “well we told so and so I guess someone didn’t get the message.” The communication between management and aides is poor to say the least, yet management tells you “call us” with any concerns. Plus management is flat out rude! As if you are a bother! Some of the aides are good but the turnover is ridiculous. There is a revolving door and it is VERY confusing for the residents having someone new come into your room every other week. This is not an exaggeration, read the employees comments on the website Glassdoor. If you are lucky enough to have an aide that sticks around for more than a month you might be semi okay until Mulberry gives them five days off in a row then you are screwed because your loved one will have someone who knows nothing about them and could care less. Management treats these employees like dirt and they are very rude to them. At night after 8 pm there is NO management in the building and NO ONE in sight you can roam the halls and not see an aide or nurse anywhere. They give showers to residents at ten o’clock at night because there aren’t enough aides during the day (probably because they are waiting tables). Put a monitor in your loved one’s room so you can monitor them! Mulberry isn’t watching them so do yourself a favor install a nanny cam so you don’t worry every night and day. I have had family in here and another assisted living facility and this is not the place to be. If your loved one doesn’t require ANY kind of care okay but not if they need assistance. Do yourself a favor and keep looking. They might qualify as a “senior living” facility but NOT an Assisted living!

After 5 months we need to move my mother to a facility truly able to care for her. [removed] Do not carry out doctors orders. Crisis consistently on weekends when management is not there. In 40 days my mother was sent to 3 hospitals and rehabs. [removed] When administration knew we were going to take mom out of this place due to [removed] we got an order she needed a nursing home. No family council meetings keep families from knowing bad care is happening to more than us. Definitely falsely advertised as memory care facility. [removed]

This place looks nice and seems welcoming. Our experience was awful. They were super aggressive with getting us to agree to put our parents there. Even telling me to cancel my back up places because they were 100% taking them. I did just that and two days before they were supposed to move in, they rejected my father. It was awful. They were rude and refused to speak with US further. So we had no where to put them. No apologies, just no..we don't want him. Of course my parents want to stay together, but they tried to hold my mom to the "contract" the forced her to sign. Unfortunately for Brookdale they can't do that to Medicaid patients. Avoid this place, it just seems poorly run. There were miscomunications about transportation and care. It as if the just tell you what you want to hear so they can sucker You in. Then they realize they made a mistake and could care less who they hurt. Bad show Brookdale My. Hood!

The problem with the facility is what is behind the scenes. Never, EVER, do they have enough staff. Managers are insensitive to employees and care little for staff. How can they care for residents if they don't care for proper staffing? The facility is clean. Food is sub par. Prices are absolutely outrageous for residents, and visitors (they charge you to eat with your family and they charge you if you want to stay overnight). They have horrible communication. Messages are lost, the daytime secretary is rude and so are half of the CNA's. [removed]. As a family member, I am not surprised that there is such a high staff turnover. Three mechanical lifts are used for the entire facility and are not required to be cleaned in between uses. The managing nurse often forgets things like giving important injections, enemas, or wound care (which the Medication Aides cannot do). In the year or so that my loved one has lived in this facility, they have gone through six managers. SIX! In less than two years! The current managers are rude and cold. Do yourselves a favor; if you move a loved one into Winterberry Heights, pay close attention to them or they may not receive the care you are paying for.

For memory care, Edgewood Point is not for people who need special care. It is for independent people, even in memory care, because everything is in a group. The caregivers themselves, they are just not trained on how to deal with dementia patients. My father declined from walking to being completely bed ridden in about 3 months. All they really care about is making money. Even the lady in charge there told me word for word, " I'm trying to run a business here." So that's her main goal, not to care for my father. It was the worst place I have ever been too. They have an activities director who was loving and caring, but she was the only person.

There is not enough trained staff. Residents have to wait too long for help. The prices are astronomical. Too much money for too little service. Employees are fired and hired weekly leaving residents with untrained care.

Their assisted living was great. They had enough activities and things like that. I didn't have a lot of complaints when he was in assisted living. But the dementia care bombed. They were locking the residents out of their rooms during the day. There were lots of issues. They didn't contain the flu virus, they didn't post notices or anything. If you are questioning the care, follow your instinct.

We do not have my mother in Farmington Square at Salem any more because we were not too happy with it. We found them to be a bit understaffed for one, which prevented mom from getting the care and attention that she needs. One of moms biggest complaints was the food. The food was just terrible. I looked at it and I wouldn't even eat it. I don't understand how for that price they don't have better food. There was another man there that lost 70 pounds staying there because he would never eat. Mom had several things disappear during her stay there too. The staff seems to be nice and the place is kept pretty clean, but other than that we really were not happy with he place.