Sinceri Senior Living

Our experience at Rittenhouse of Portage was an awful one. This is not the place to leave a loved one if you want to sleep at night.

This facility is toxic and unsanitized. The air is hot and muggy. Very easily for residents to become ill. It has a foul smell similar to mildew. The ceiling is leaking in many areas. They have a several areas with growing mold, which they tried to paint over it.The residents room smells horrible. They have dead and alive beds throughout the building. The building looks great on the outside but don't be fooled. Nurses are negligent towards the residents. Most of the residents has a cough. I wouldn't place anyone in this facility. This place really needs to be inspected.

What can I say but that my 77 year old father is in one excruciatingly bad heart breaking situation that NO one seems to reach out to him, nor talk to him, the man just want's LOVE and GOOD attention, not to mention that my father (at this beautiful high priced facility who does NOT mind his money) sits in his urinated pants for a week straight or longer and my father sits in a urine smelled wheelchair. Just being in a wheelchair not able to use his knees can't make it to the toilet well but he sure tries. No one changes his clothes NOR makes sure that this man changes his clothes, my father is always hungry, angry at Resident's, my father is being picked on by Resident's, my father is lonely, like I've mentioned over and over asking politely if someone can bathe, wash, help change my dad's clothes, wash those dirty smelly clothes instead of them smelly clothes piling up in his room, make sure he eats, helps make sure my dad brushes his teeth which this hasn't happened whatsoever in the long time he has been there. My father's ankles are swollen constantly, my father NEEDS to see a Dentist badly. It's almost like no one cares about this man. Every time I go visit my dad, SAME clothes, reeks of PEE, is HUNGRY, mad at Residents and I've seen these Residents pick on my dad, my dad comes off angry but he cries alot when alone. I live far away and it's not easy getting to the Nursing home but I often visit and I bring my dad a picnic, a snack, a meal, whatever he asks for. My dad's tooth fell out, his teeth are now brown, this man took EXCEPTIONAL care of himself in his younger days. I FEEL like everyone is just avoiding my dad waiting for him to pass...this isn't fair to live like that. I love my father. My heart breaks for my dad. The things I mentioned were the VERY reason my dad was unwillingly shoved into a Nursing home yet NOT a soul there seems to care although they say something will be done for my dad....but how long must this go on???? I, my Spouse and my children are his only Visitor. You would think there would be good Christian singing, good activities, encouraging words making sure Residents go to the Activity, the bathrooms are beyound gross. The appearance of this facility is beautiful. But Residents look angry and bored. I love Family Night!!! I just want BETTER care for my father. Someone to seriously work with my dad. Physical Therapy IS needed for my dad, some Residents smell like poop. I smell urine in the place. The Staff is nice, some of them, I mean this place collects alot of money off my dad. I do at times wonder why my dad HAS become highly defensive and scared yet not. I worry alot about what really goes on. Signed please please please someone help my dad. P.S-Also the Nurse SHOULD stand and MAKE sure my dad takes his medication EVERY time and tell him what he is taking and why. We have seen his medication under his bed alot. My dad's television sound DOESN'T work. Love that twice we walked in and my dad was happily singing in the piano area. EVERY time I say KEEP this confidential....I get that angry call from my dad that the Staff told him what I said. I've asked like alot if they could put my dad's NAVY picture up and yet NOPE. Although beautiful the outside area looks and is dangerous for Residents because the wheelchair can get caught between the small walk and the muddy grass. It's Medina what more can I say. Signed crying for better care for my dad. I know you're busy but come on. Keep this private. My dad needs Summer clothes. Sitting in a hot room with Winter clothes on.

They are very dishonest and rob the elderly blind My father in law was there for over a year paying out of pocket over 50,000 they raised his monthly payment without a 30day notification. When we moved him in we were told he was in a medicaid room as of a month ago he went into medicaid pending status and the new director [name removed] told us hes not in a medicaid room and they don't have any available and to top it all off she tells my husband that they can no longer give him the care he needs and that he needs to go into a nursing home. So we found a nursing home moved him out of Brookdale in Ennis before [date removed] and now they are charging him for 10 days of May when he wasn't even there and [name removed] said he needed to leave and go to a nursing home. That is poor business and robbing my father in law.

Food sucks, employees suck, management sucks. Overpriced.

They kicked my dad out of this facility when he was DYING even though we offered to bring Hospice in. I regret having ever moved him here.

Pros are the location, the activities director, the community relations director, some of the staff who really care despite being overworked, and the fact that you aren't charged more for level of care services. Cons are everything else. This facility is fine if you or your loved one just needs a place to stay where someone can make sure you/they don't wander off and that there are regular meals. If things are needed beyond that like bathing, nursing care, therapy, nutritionally-balanced meals, prevention of falls, or anything beyond a hot meal plus some socialization and a monitored "escape" route then this is not the place for them. And you still should visit often and have a camera installed if you cannot. Only take feedback from people who have actually lived there not just done a tour. Anything they sell you that states otherwise is just marketing. A facility is only as good as it's staff and the overall administration seems kind and likely means well but the daily duties fall by the wayside with disgruntled and disorganized care staff who are underpaid and overworked (according to them).

Weekend receptionist is absolutely terrible. Wouldn't want her working at my business. Unfriendly, not helpful at all. Everytime I walk in there's not a hello nor a goodbye. Complete trash. Maybe they should consider hiring friendly staff when working with the public... unreal.

The company is very biased to its residents. Having a loved one there is the worst decision you could make, they very well may walk out the front door without anyone knowing. There is not a nurse there 24 hours like they advertise. In the years I have dealt with them nurses have changed constantly all who have been equally horrible. The current nurse is very rude and uncompassionate. The new ED is worse than the last she will smile at you and lie to your face. The employees are great they work short often but they will address you and your loved ones by name. I have seen employees who work so much to cover shifts they look like zombies.Still yet they are more knowledgeable than the management staff. Calling the corporate office does no good, I think it actually makes them angrier. A little piece of advice when touring this place. Listen to nothing they tell you, instead talk to residents who live there. Got to meals with them. Pop up at odd times and check in often. Don't call when you need things done, email and insist on a return email instead of a call. You have been warned!

Sad to see senior paying residents treated so poorly. Especially in the meal area. Servers were outspoken and rude and when these issues were addressed with the Director it was not corrected. As far as cleaning of the rooms it was fair at best. It is truly unfortunate that a facility can operate in such a manner. Recently the residents were mailed letters indicating that the facility has bedbugs. With all that I have just said we are currently looking for alternative places to move our loved one.

At first people were really nice. But after placing my wife there, I found that there was inadequate staffing, unqualified staffing and it started with the lack of supervision from the director down. Yes, my wife was difficult but to avoid her, they doubled diapered her, hardly ever checked her to see if she needed changing, even when I was there, isolated her. They just didn't know how, or care to, redirect a resident, I found her in feces full pull ups 4 times in 3 months and had to wash her myself. This facility should not be licensed to care for people with reversed personality dementia. I will never recommend this facility to anyone, especially if those that have long term insurance. They don't follow through, they lied, supervisor and director, to me that they completed the necessary paperwork for reimbursement to me, and when it was done, it was because I had to be on top of everything. Took 3 months to get reimbursed. Never will recommend this location until they change the director and hire qualified people to care for those that sometimes need help or care. I finally had to move my wife because it got so bad.

I moved my parents into Farmington Square and loved the community when they first moved in. However over time the care, shortage in staff and turn over got worse. But after what happen with our mother on New years eve we no longer had the confidence in the care she was receiving. She was sent to Salem Hospital around 2pm and we were not aware until 10:30pm she was there when the hospital called us about her discharge. My mother has dementia and my father has since passed so she was alone by herself at the hospital and the community didn't think to contact myself or any of my siblings. We were horrified that no one from Farmington notified us. I tried calling [name removed] the Executive Director but like usual I was not able to reach her. This was the last straw so we moved our mother to another memory care community and have been so happy with the change. The management team at Farmington Square are very unprofessional and lack communication skills. They have no sympathy for their faults or empathy with families and what we are going through.

This is not even a one star facility. Outrageously expensive, security issues, there is no ‘country store’, ‘computer lab’, 24 hour care, or other amenities listed. The food selection is poor (certainly not in keeping with the needs of the elderly), old and shabby interior, outside just as bad, and leaves you with a dreadful feeling every time you walk away leaving a loved one behind. It’s strictly a business. Not a warm environment for an aging person. The elderly deserve better than what they have to offer at the Arboretum.

Arboretum quoted us a price for the care of my father based on an assessment prior to admission. They increased the rate by $2000/month after he had been there only two months even though none of his care needs had changed. The care is of poor quality and we have had to hire private caregivers. Care at Arboretum is provided by unlicensed caregivers NOT nurses. My father is left to sit alone in his room all day. Arboretum will not continue to care for clients who run out of private funds.

This is what I went trough after I gave a deposit. Deposit never returned and no return calls. You decide. Dear [name removed], It was a pleasure speaking with you the other day. Here is a list of the issues that I encountered when I tried to take possession of the apartment. I was told I could not sign or get a copy of the assisted living cost until after I moved in. This should have been given to me at the time of the lease. I do not know if this is normal, but it was one of the most important part of the living arrangements in an assisted living facility. This alone makes the lease incomplete. On the [date removed] I came in for a set of keys and they were unavailable. I was given a set on the [date removed] which did not work. On the [date removed], 2 days after the lease was to take effect, I was given working keys to the apartment. One week prior to the lease date, we walked the apartment with [name removed] and gave him a list of the following items that needed to be addressed for us to move in. Kitchen: The floor molding leading into the kitchen was not attached and was in the entrance way causing a trip hazard. There was a black hand print on the wall next to the refrigerator. Porch. Sliding door handle was broken making it difficult to open the glass door. No blinds on the windows. Closet infested with spider webs and broken shelf in both closets. No blinds on windows. Second bedroom. Window sills where black and needed panting. No blinds on windows Electric plug plates missing and broken Second bathroom. Toilet was filthy. Safety hand rail in shower war broken with a sharp piece of plastic sting up. Not a necessity but was told by [name removed] that they would change out the mirror and light fixture. Master Bathroom. Not a necessity but was told by [name removed] that they would change out the mirror and light fixture. Master bedroom Window sills where black and needed panting. No blinds on windows Electric plug plates missing and broken When my son came in on the [date removed], none of these issues were addressed. On the [date removed], none of these issues were addressed. On the [date removed], none of these issues were addressed. My son walked the apartment again with Michael and went over the list again and was assured that it would be handled immediately. On Friday [date removed], I came in and nothing was done. My son and I came back the next day and we met with [name removed] and [name removed] at the apartment. On Monday my cousin came in with me to the apartment at around [date removed] for several hours going over the floor plan. The apartment was still untouched. On Tuesday my son [name removed] spoke with [name removed] and was told that all the work was being done by [name removed] and his crew the day before. The day before was the day I was in the apartment. [Name removed] went on Wednesday and nothing was done again. At that point it was time to not take the apartment. By the[date removed], the apartment was still unlivable and ready to be rented. I still did not have an assist living contract and no definitive dates of anything to be repaired for move in. Please contact me at your earliest convince.

our loved one went down hill from the time he entered this facility. on numerous occasions we found him completely wet from being ignored and we were paying extra monthly for adult diapers and extra care. they are not professional; the director is extremely rude and unhelpful; they do not do what they say; the don't follow through on agreements. the facility is extremely depressing with yellowed walls and dim lights. i would not recommend this facility unless your loved one is able to completly care for themselves and doesn't care about atmosphere.

Awlful!!! Stay away I was promised working call system my mom was with out a working system for three days emailed DON never answered ED is a liar big talker promises never kept ignores residents food cold wait is usually 30 mins STAY AWAY ED smokes with DON at least 6 times a day outside building more than inside

My mother’s stay their was awful. Out of the 2 1/2 months she was there she spent almost a month of that time in hospitals and skilled nursing facilities for injuries incurred at the hands of her care givers. All documented. I was paying extra for 2 person assist and many of the caregivers ignored that and tried to transfer her alone and wound up dropping her. A lot of the staff were uncaring and rude. Many of the staff complained of the place being under staffed and not a good place to work. Response to call buttons sometimes took over an hour. Many times my mom sat in soiled diapers for over an hour waiting to be changed. It was a nightmare.

I am very up set my mom has been in hickory hills almost a year now /what has happen to this place ????? Its not the same anymore??? I have lots of question no one person there can answer,We are really wanting to know what has happen to a [place for mom /Help is not any good they are not trained anymore on the alzheimers /I was very up set on what happen to my mother /she has both side of her face peeled off cutand across her noise/I get a call day after the injury happen/I was told it happen in the bathroom ?now keep in mind my mother is in a wheel chair she dont walk) she has help for everything !!!!! Mom weight 100 lbs (wet) there was 3 people with her thats what i was told/she did not fall/she was holding on to the bathroom rails / she end up with both side of her face peeled off and a whole by her noise/I spoke to the staff and came home thinking what the hell,If mom was in my care the police would be called on me I would be going to jail/yes thats right elderly abuse/This place Hickory was wonderful what has happen?????? Mom is sick these people are called special care / to care for mom where is the people that can handle this kind of care now ??? / They changed her meds. did not brother to call the family/Mom can not take any or most drugs she has to much going on that would kill her and change her manner.when you walk in the place tech s will say i love [name removed] no body else likes her she is mean,that really has not set well in my mind,what about yours??? mean, crazy is the disease she has (where is the trained special/this is big stuff to the familys who pays good money for our moms/ [removed] now things are not perfect in any place /we all know/but this place has something bad going wrong. I talk to some staff and they mean well but this is so alful /waiting for answers mean time prayers are needed/ I will give a up date to all when I get a answer :( sad

Really lousy experience for my mother in law. She pays nearly $60k a year and gets lousy help. The call button for restroom help is ignored frequently. It’s really humiliating to soil yourself because the staff ignores a call button for thirty minutes to an hour. Bad staff and worse management