Sinceri Senior Living

This place is NOT what it seems. I would strongly advise against placing your family member there. They negligent to provide even the most basic services such as help with changing or eating on a regular basis. The activities are nice but that really doesn't matter when basic needs aren't being met. No person deserves this subpar level of care.

Did NOT appreciate visiting my Mom today to find her in her own feces (sheets and carpet by her bed), really?????!!!!!!!!!

This place is awful and all about the money. Expect to be overcharged for everything. Nursing staff charges for every pill given. i hope you don't live out of town as they expect you to come in and babysit your relative every time there is any issue whatsoever. Moms teeth rotted under her bridge and now needs dentures. There was no dental care of any kind. Staff is not trained to recognize medical issues as simple as a UTI. In the administrative/financial area THERE IS NO ONE IN CHARGE!!! Expect no answers. If you get one I can guarantee its wrong. Avoid this place. We are preparing to sue and we are not that kind of people

Rittenhouse Was Totally Misleading! Mom has Alzheimer's and needed secure care. They evaluated her, said she needed care at a level 2. No problem. Dad moved into their villas to be near mom. Rittenhouse suggested family stay with mom and keep Comfort Keepers (paid service) for a bit to ease the transition. This turned into their requiring someone with mom 24/7 until she could get into a behavior hospital. Meantime, they apparently don't clean the villas when it snows and promised cleaning of the floor did not happen (was not done before move in). After 2 weeks in behavior hospital and now on meds, Rittenhouse advised (on the day before release) they could not care for mom, so she can't come back. After scrambling to find a place for mom, dad advised office he would be moving to be near mom as they were not able to care for her. Even with 2 weeks notice and a waiting list to get in they refused to waive the 30 day notice for dad. All guests in the memory care unit received the same care...so apparently everyone is a Level 2. It became clear it was about making money, not care...Beware of what you are promised or assured will be provided.

2016 management staff does NOT care about residents well-being. Refrigerators in apartments should be on the cleaning list, especially with residents with memory issues! They should ensure residents are actually being taken care of: hair, toe nails clipped, sundries being provided (toothpaste, toothbrush, face cream, incontinent needs being met!) You know basic necessities of life for the elderly. Just because the rent is being paid, does not mean loved ones with control over finances are providing this care for their mother or father.

This place is an utter nightmare. Incompetent and negligent staff on all levels. The facility might look pretty but the care is quite ugly. Staff leave resident units from 8pm until 8am. Residents are helpless and unable to get help. [removed]. Witnessed patients writhing in pain all night when they were to have meds every two hours. To fill beds they take residents in need of skilled nursing care. [removed]. Caregivers are not trained and most incompetent, on their phones or sitting around and eating. [removed]. Fortunately she is no longer there. This place needs serious investigating!

This has been the worst experience I have ever encountered. Unfortunately, I am very familiar with the good, bad and the ugly of care homes. Since management has changed our loved one has been mistreated and many errors have been made. The Nurse is very abrasive and aggressive towards the residents as well as the family. The nurse, management(especially Billy) and the newer caregivers actually create anxiety for our loved one. I feel that they have created an unsafe environment for the residents as well no respect for them. Times have shifted there as it is no longer "resident based, it's all about the money." Respect, safety, compassionate caregivers and situational awareness to each resident should the top priority! I am writing this in hopes to bring awareness to other families. I am sadden to even write this.

This was not a good fit for our mom. We thought she'd have a lot more attention than she did. She spent a lot of time in her apartment, alone. Therapy was delayed. Granted there were holidays involved. She's at home with around the clock care and is happy.

It was terrible at Brookdale McMinnville Town Center. The care was terrible. She laid in bed for days with out being changed. All they have are teenagers that work there that are on their cell phones all the time. My mother-in-law has passed away. I am very disappointed in this facility. It was not good.

I had a really bad experience with the Elmcroft of Bedford. My husband passed away due to a virus that was going around in this facility. My husband contracted it, vomited numerous times, and ended up drowning in it. After that, no one from Elmcroft ever contacted me, never showed any type of sympathy whatsoever. So bad experience overall.

Our Mom has been here for almost a year. It seems there has been one bad situation after another. And when I say bad, I mean bad!!! Including physical harm on two separate occasions by the same caregiver!! Our latest dilemma involved total lack of competence in the staffs ability to follow through with some much needed medical attention. Another disappointment has been the utter lack of help with hygiene. Overall not a good experience with the exception of the activities director, Lisa, who managed to make this place bearable. She is wonderful!! Think twice before placing a loved one in this place!

Without going in to detail, I will not be taking my partner back to Farmington Square. I have sent my concderns to Sue Horn, Community Relations Director.

Sorry to inform you, we no longer use this facility. We have had bad experiences @ Myrtle Beach Ests. In reality they do not work w/VA. like they say, they hassle you continually about benefits. The Management is veryun- professional. Their food stinks (a running joke soup al- most every night in Sept, & Oct. of 2013, Souptember & Souptober). I would not place my dog here. They move their residents around constantly in the memory bldg. so they never remember where their rooms are (resi- dents are confused enough as it is). There is not enough care-givers to keep residents out of others rooms, so everything has to be locked in closets be- cause residents are allowed to roam into others rooms & steal things (eye glasses, clothes, personal effects). Kept changing the rates on us.

When we first moved my mother there she and we were very happy. When Elmcroft took over, things went downhill. The management no longer cared and their attitude showed they didn't care. The RAs loved my mom, but soon her care took a turn where everyone blamed the other person for things not getting done. The fees increased over $1000.00 a month in 3 years for the lowest level of care. Very sad situation. Understaffed and low morale.

They lied to my mom... And I was there to hear it.... The sales woman said he could have a double room until a single became available and they wouldn't put anyone in with him. After he moved in he got a roommate! They told her that if he moved out that notice was not required... I found that hard to believe, and asked her the question 3 different ways... Now they say notice was required in the contract she signed. It's filthy!! The food is not edible. They don't give the residents enough to eat. My dad fell and called my mom... She drove there and he was still on the floor waiting for help an hour later... It's all about raking in the money for this place!

It is a gorgeous facility but please be cautious if you put a loved one in this facility. What they say they do vs what they do is often not accurate. I have witnessed many horrible things happen at this facility. Many of the staff have good hearts but continuous short staffing put many at risk. If you choose this beautiful campus I hope you are able to stay very active in your loved ones life and watch closely for problems.

if you do not care about your elder, then send them there. They lie, take your money and your family is treated with no respect or care. It is unbelievable the things that i saw in such a short time. It appears the individuals in the lock down center can do what ever they want to do, no structure given there. The only thing they can't do is leave. I saw people eating like pigs they were not given any help. Medicines were not properly given and if they did not think you fit in you were left alone all alone until your family took you home. This place is unfortunatly very nice to look at and clean but make sure you check on your loved one there, after time you will see. They tell you about all their memory care, check out all the kids games that are not used, they do play bingo, i think that is all they no how to do. The food is crap for the price you pay! no flavor very bland and cheaply made. Bare floors in some rooms. unbelievable. So if your family is there you better check on them. My loved one ended up in a psych unit as they could not care for her but they said they could. We stopped payment on the check!

although they are making many much needed changes in the memory care unit, basic needs were not met.