Sinceri Senior Living

My mother has been a resident at Howard Village since [date removed]. She loves it there which is due in large part to the spirit of excellence created by the Executive Director and the team under her direction. From my mom’s initial transition until today I have witnessed high levels of compassion and support for Howard Village residents and their loved ones. The communication with both residents and family members is outstanding. Living 850 miles away, I am afforded great comfort and security knowing that my mom is under the competent watch of the Howard Village team. If ever there is an issue I know that the communication, actions, support and guidance provided has been and will be with the highest level of compassion and expertise.

Our loved one is a very fussy and picky eater, but they have managed to make her meals and give her meals that she is really enjoying. The activities are still pretty minimal, but she does enjoy bingo on Friday's. The value for cost compared to others, we do feel that it is very good.

I was very happy with Birchwoods. The staff was wonderful to my loved one. They knew her, and they interacted with her. They were very positive, and she enjoyed her interactions with them. They were just wonderful. Communication was very good. I'd call to check in on what was going on, and they kept me informed as to what was happening. The common areas were clean, and I always saw people going though cleaning. They were always in my loved one's apartment cleaning every day. She wasn't thrilled with the food, but she was used to cooking for herself for so long. But all the food I saw looked good. There were limited activities due to Covid, but I saw that they did what they could when they were able to . The activities directors were very pleasant, and they got to know the residents, even if they couldn't offer all the activities they wanted to do. And the little bit my loved one was able to participate in, she enjoyed.

This community was also a really nice place. [name removed] gave a nice tour and was very helpful. It's really hard on deciding for a place for your love one!

My dad was a resident at Magnolia Springs East for a few years until the fall of 2020 - and I can’t say enough about the staff there. Everyone was welcoming and helpful. We had a positive experience. [name removed] the administrator, was extremely knowledgable, helpful, professional and compassionate as she helped us work through any aging or health-related challenges that arose, really any challenges! My dad enjoyed living there - and loved the staff and the food! The communications with families was exceptional. I already miss hearing hear from and talking with them. Thank you!

We toured this community and the tour was very good and the staff very friendly. My only concern is that the community had that nursing home smell.

I have looked at many Senior Living options and if my Mom were still alive I would not hesitate to have her at Elmcroft Sagamore Hills. What makes this community special is what the staff do for their residents, it is truly a team of caring professionals dedicated to making lives worth living. Exceptional housekeeping, housekeeping the the dining is wonderful too! Don't hesitate to consider this beautiful Assisted Living and Memory Care option... it truly is also one of the BEST values anywhere!!!

Overall, our experience was very good. The only thing is, it wasn't as secure as I would have liked it to be, and that caused my loved one to wander off. It was very clean there. What I tried of the food was good, pretty tasty. Definitely edible. The staff and the residents all seemed nice and friendly. The admissions director was fabulous. The apartments were nice - I was very sold on them. I thought they were very well laid out and spacious. The one complaint I have is no money was refunded on the month's rent we had paid ahead when we had to move out after a short time when my loved one wandered off. That I was very disappointed in.

The community is safe, neat, clean, and very nice. The staff is so friendly and does a great job. The food is good and my loved one looks forward to mealtime. I would highly recommend this community to others.

We did like the Isles, the staff members were great and the lady who was in charge of the sales was fantastic. There was very minimum activities during the three weeks our loved one was there, but he did participate in bingo in smaller groups. The meals were fantastic and it was on the least expensive communities in the area. It is a very nice functioning community and they were just remodeling the inside when our loved one moved in.

We toured this community and it was an excellent tour. I think this would be a great place for a loved one

The director of nursing doesn't call back, and he really doesn't seem to put any effort into communicating with the family. I think the day to day care is good overall. I would give them a 4/5. I like that the person in charge of the dementia unit is very experienced and qualified in her role, and she makes the unit run smoothly and efficiently. She's very concerned about the patient and communicates well with the family. I never got a video call unless it was from the staff. I know they had an activities director who was supposed to be setting up scheduling for video calls as activity for the residents, but that never happened. Calls only ever came from a couple of the girls on their personal phones. In hindsight, they could have done much better on communication.

The care was great. They were very personable with my loved one when he was coherent. They were really caring, and they treated him as if he was their father. Trying to deal with Covid was a challenge, but they worked with us to see him as soon as possible He transitioned into hospice care almost immediately. And they were very helpful in that process and welcoming so we could spend as much time with him as possible.

We chose this because he knew someone here so he was familiar with it. The apartment sizes are perfect for him and what he needs and he has his own patio. He was not the biggest an of the food and he thought it could use some more flavor. I think they could have a larger outdoor sitting area, especially with covid and everyone vising outside. I would definitely recommend to others looking.

We have peace of mind with our loved one here. He seems to be happy here, and happy with the services - the laundry, the kitchen. He feels safe as well. When we set up visits, they've been really accommodating to what works with our schedule, since we travel from out of state. They're good at sending notifications and updates on what is going on in the community. Especially during the pandemic when we can't go into the apartments, they're good about getting food or services that we deliver to our loved one. I see that they are offering adequate activities, but he just hasn't participated.

We have only heard good thinks about the meals they serve the residents, and even thought our parents are absolutely enjoying the activities we do wish there was more of a variety. We would absolutely recommend this community to others

We really appreciate the love and kindness in the community. They are so accomodating to the changing needs of our loved one.

The care and compassion Library Square showed my uncle for the last seven years was exceptional They helped my uncle easily transition from independent care to higher levels of care. Thank you Library Square.

When my loved one was here, the staff were absolutely amazing. It was clean. They were so friendly. There were so many things for the residents to do. It's beautiful there. It's welcoming to family members. We were even able to have my daughters' first birthday party there. They were so wonderful and accommodating for everything. The food was actually great too. The choices and options they had were really good. But it also had really great flavor. It didn't taste like bland, hospital food. It was more like a restaurant. And we would go on Sundays after church and have lunch with her. It's basically a cruise ship on land.

My mother moved into one of the independent living cottages in 2006. The cottages are spacious and gave her all the amenities she wanted. The caregivers responded as needed. When she needed more help taking care of herself, she moved into a higher care apartment and caregivers provided daily assistance. The caregivers were outstanding and very professional. AP administration was always responsive and a pleasure to work with. Following a recent stay in the hospital, the social worker wanted her moved to a skilled nursing facility. When no openings were available, AP assured the social worker they could meet her needs. They delivered on that promise and provided excellent support then and throughout the pandemic. My mother passed in March from natural causes. She was comfortable in her home thanks to the caregivers sensitive and thoughtful efforts. The highest compliment came from the hospice nurse who stated AP had the best caregivers and support that she had worked with.