StoryPoint Group, LLC

Over all they took good care of mom and bent over backwards in the end, had some staff come and go that weren't great but overall was very good. Apartment was great, food was good , did not do much activities but know they had a lot so that was nice.

My wife was in memory care. Room was small but adequate. Food was ok. Tried to stick with finger foods. Usually had hamburgers or grilled cheese if somebody didn't like the entree. Care was good. A little slack at nights, but it was usually pretty quiet. I did my wife's laundry, not because I was dissatisfied, but it gave me something to do when I went home( I visited ever day) They had quite a few actives She always went down for happy hour for the music and glass of wine. When she passed everyone was so kind. Several of the caretakers came to the funeral which I will always remember The overall experience at story point was good. Memory care is hard work and they took care of the people the best they could with the amount of staff they had.

They said the food was great, and enjoyed the entertainment and activities. I found their staff very helpful with the move in process and getting my folks situated. Dad found billing to be a little confusing ... sort of like people weren't always talking to each other on staff but he got it worked out.

Things are going well with them. One major problem with the 1st payment, otherwise good. I would recommend them to others.

What we like the most about the community is that It feels safe there! My mom really likes her apartment. There are activities to do. There are in-house services like Homewell that can help my mom with daily activities.

What we like the most about the community is the location and the staff. Yes, we would recommend the community to other families based on the experience so far.

There have been many management and staff changes during the time my mother has been there. If they could bring more stability, it would make a big improvement. Short staffing has affected several areas—including the kitchen, housekeeping, and activities—leading to a lack of continuity. That said, it is a lovely place. Currently, there seems to be some unhappiness with the kitchen and menu, but I’m hopeful the new director can make improvements for both the residents and the staff. I want to emphasize that I’ve never had a bad experience with anyone there. The staff are kind and caring. However, seniors become attached to their nurses, caregivers, or even the person at the front desk, and frequent changes can be unsettling. Each transition takes time before things feel back on track. Even with these challenges, I would absolutely recommend this community—and I also recommend A Place for Mom. In fact, I already have. The morning I first received a call from your representative, I was sitting at my desk in tears, not knowing what to do. And then the phone rang—it felt almost like an angel reaching out. I can’t remember her name for certain, but I think it may have been [name removed]. She was incredibly helpful, kind, and professional. She guided me in so many ways and truly helped me hold on to my sanity and health that week.

Wonderful facility, services, and staff. Always fun activities, special guest features such as authors or musicians. Staff is very helpful. The facility is very clean. We feel very safe having our mother living at StoryPointe Birmingham.

The experience so far has been very positive, with a warm welcome from the residents and wonderful dining staff. There have been a few challenges with communication and follow-through in areas like billing, maintenance, and housekeeping, though efforts have been made to address them. While there were some bumps in the beginning, the hope is that things will continue to improve. Overall, the community and everything it offers have been very enjoyable.

The staff is excellent and well trained in memory care unit. They have organized activities. Yes, I would recommend the memory care unit.

Mom likes it there. New people in management and care people every time we go there. I would recommend to others. Of all places she been to Oliverwoods is the best.

The Food/dining is excellent. Staff is very friendly and caring. I would recommend this facility to others who are searching for memory care for their loved one.

The more you remain involved with the staff, the bets the care, it is an ongoing process

We are at StoryPoint Naperville for almost a year. It is a good place for senior living. Caregivers being on site is an advantage. Supporting staff is good. Both my wife and I are vegetarians. The meals, most of the time, do not include vegetarian choices. We would like more choices. Except for meals it is a good place. For the food, we are vegetarians. Most of days we eat, PBJ, English Muffins, Grilled cheese sandwich because of lack of variety in the menu. Some times we have Italian dishes and we enjoy them. They need to diversify vegetarian menu.

My mom has had such a good experience here. Her room feels like home, the food is always something she enjoys, and the staff are incredibly kind and caring. I feel so much peace of mind knowing she’s in such good hands.

There's a lot to do in the community people are great very nice and helpful made a lot of good friends. I would recommend to others.

The staff is great the facility is really well kept, the grounds are beautiful. They do a ton of good activities. The on care nursing can be spotty.

Food dining was excellent- overall clean 5 - new - nice - all of that was Terrific. It's just that they had not enough staff for the number of residents and a lot of new workers. I had to hire a personal caregiver to make sure my Mom got showers as she had alzhiemers and the caregiver had to be patient - the memory care caregivers are rotated between assisted and memory care and didn't have experience needed to handle my Mom. They were all nice but as I said - new and not skilled and impatient for her to take meds - so I had to hire a personal caregiver to make sure to be there or they didn't ensure my mom got meds if she said no thank you - they wouldn't push but you have to do more than that. About 1 in 5 of the caregivers had the patience to work with my mom. So care of service individually would be a 2. And they have cameras but they are not functioning and it took forever to get buzzed in - But the center looks very nice the food is delicious and my mom loved that and the place is new so for that - I don't think I could find better. I also believe that at the tour the people in sales do not really understand what they are promising as bed checks ever 30 min was promised and it was maybe every 2 hours and my private caregiver had to be hired and no one would check for hours - I would pass on concerns but nothing changed. Everyone was nice and kind and caring but it just wasn't enough for my mom and she fell often.

The overall experience has been good. The food is awful. The residents have brought this to the attention of Story Point on many occasions. They did hire a new chef and things were better. Last month he left and the quality of food once again is very poor. They have done a lot of upgrades to the property and it's beautiful. The staff is outstanding.

What stood out most is that it's clean, there are a lot of activities for residents. The food is very good. I would recommend them to others who are needing to find a place for their loved one.