StoryPoint Group, LLC

Overall they do a good job at this community. It's a nice looking facility, and the staff all seem very friendly and professional. The services they provide are good, and they always seem to have plenty of activities going on. I've had the chance to try the food a few times, and overall it's been good. They could use a bit more variety, they serve quite a lot of chicken dishes. I've been impressed with how accommodating they are with the families and guests of the resident, they really go out of their way to make working with them a pleasant experience.

Independence Village of Waterstone is by far the best place for your family member looking to move into a fun retirement community. The staff is all professionally managed and know all of their residents by name. They have an atmosphere that is family style where you get the feeling you belong the moment you walk in the door. I would highly recommend this community for a worry free environment where you know 100% that the care is met in everyway. Activities are going on several times a day for the residents to attend. The fine dining with chef prepared meals will leave you satisfied and wanting more. The building is beautiful, clean and bright. Please take my word I know several of the residents who will testify that this community is set apart from all others because of the companies standards of creating the best experience in every interaction with every person, every minute of every day!

We didn't have alot of time to decide on a place for mom to live. Sometimes that can be a blessing, to not have to agonize over options that are available. We were fixed on a budget mom could afford and a move in date that would accommodate everyone. Aurora Pond met both at the sametime. We just happen to tour Aurora Pond the day a studio apartment opened up. The next day we signed the contract. The staff was very helpful in making our desicion. They made mom feel right at home. Aurora Pond is very clean and organized. The food is excellent and the wait staff is very attentive. Everyone we have come in contact with has been great, we couldn't be happier.

they bent over backwards to be helpful. The staff is really caring and have been wonderful

We love it, dad seems to be doing very well. He has a few complaints, but he can be a grouchy old guy. The nursing care is good, everyone is very, very friendly. Everyone has their own room with a fridge and a microwave. My dad doesn't use his though, he eats all of his meals in the dining room.

My mother used to live here but it was getting too expensive so we moved her. She had a private room which was nice but she just could not afford to stay there. I thought the care was pretty good and they seemed to have more entertainment that she could be come involved in - maybe not participate but at least watch. They had singing groups come in. Because she was in memory care I had to be there too, to take her to the entertainment, but I didn't mind that. We were happier there but the cost just became too much.

At first it was overwhelming to make choices/decisions because I wanted and honored my mother's wishes. (even though I didn't always agree!) The staff at Senior Star were very persistent and yet considered my personal situation with patience. I don't generally like frequent phone calls and aggressive marketing; however, with a timeline of goals in mind, just about everything that we planned and discussed together over several months turned out pretty well. After having to change so much of her lifestyle, my mother was quite homesick for at least a week. Now, she is receiving much needed therapy and has a smile on her face! The majority of staff personnel are very helpful, cheerful, and genuinely positive. It is a wonderful feeling to know that my mother can communicate her needs, interact socially, and feel safe, secure and healthy after such a big transition at age 91!

It was very nice but they didn't have the skilled nursing option. In terms of independent living however, they seemed very nice. We thought that the staff there was extremely friendly, it was probably the friendliest of the ones we looked at. A lot of that encouragement to take part in the extracurricular activities, the facility was very clean, it was newer and it was laid out extremely well.

Lovely place, good locality, great service, wonderful meals, friendly residents, staff very accomodating.

It's where my husband's mother is and it's a different kind of style, it's a little more formal. She complains about the food, but elderly people don't have the same taste buds anymore so things that used to taste good don't taste as good anymore and nothing tastes as good as a home cooked meal. But they have a chef there and they'll try thigns and if you like them, they'll make it again, and if they don't they won't give it to you. It's as wonderful as where my mother's at.

She had a rough transition at first only because she knew this would be the place for her but she didn't want to go, I think that's how all seniors are. Now she's been there almost 3 months and I find a different lady all together, she's happy she likes her room, she says everyone that works here is fantastic and she likes the food. My main reason of liking senior star is that she was close to family, this one's only been open 3 or 4 years so it's almosst brand new. I'm a retired Registered Nurse and I look at things in a totally different picutre; this place is meticulous, it's very very clean, we are very pleased with them, it's a lovely place. It was not an easy decision to make, but she's very happy there now. THe only suggestion I can give to families is really ask your questions and get deep into them; we liked the lady we spoke with but they're sales people so if you don't ask those questions or get into it they won't bring it up for you.

They have a good amount of activities but they could a few more. They do have an excellent staff that seems to really care about the residents. The food is good. It could be a little different, they could have a little more variety and they could also take advantage of the local farmers market during certain seasons. Overall we are pleased with our experience with The Hearth and would recommend them to anyone.

My husband passed away so I spent almost $9000 for 10 days. I did get some back but the those up front fees are hard. I liked the place a lot. They were very good. The memory unit is wonderful and they were very nice to him so I have no complaints. My husband had alzheimers so I couldn't judge if he got invoved in the activites or not. It was very expensive but I guess it's at good as anything else.

The reason that we chose Aurora Pond for our loved one was that they offered immediate availability for their cottages. Overall they are a very good community that we are happy with so far. The staff is friendly and they keep the community well maintained.

The staff here at Senior Star is really great, they are friendly and know everybody by name which is really impressive. The community is very clean and well taken care of. The apartments are spacious and they offer lots of activities. The location is outstanding for him as well as for the family. It is located near stores and restaurants but is also located within 15 minutes of our family. Senior Star is the best community in the area.

The staff friendliness is off the scale, I can't believe how nice they are. Initially there was some trouble deciding what care services my dad needed and their costs, but the level of care is top notch. They make sure his takes his medication, and help him to the bathroom, top notch care all around. I chose The Hearth because of the genuine sense of community between the residents and staff and that sense has grown the more I visit. I looked at more expensive facilities but The Hearth was the best fit.

Brand new facility. Very nice. Wide hallways. Large dining area. Studio is a little small but would work. 1 bedroom would work with room mate. 1 meal /day. Pay for extras. Does not accept Medicaid. Studio-$2300, 1 bedroom-$4300.

The facility is great, the staff pleasant and helpful. Food, the menu can be odd at times considering the audience ( goat cheese and pear pizza? And too many plant based items. Overall anyplace a family looks for needs to be sure they are involved. Nothing is perfect and without family observations some housekeeping and care items can be missed such as laundry, shower days sheet changes. Better communication with the leaders and staff is needed.

What we like the most about the community is the Atmosphere and friendly staff. Yes, we would recommend StoryPoint Farmington Hills to other families based on the experience.

Quality of Care: (Misplaced Mom's Medication a few times, borrowed meds from other resident's prescriptions), Administrative Staff: (Constant Billing Issues and disorganization in Accounting Office, failure to return calls, etc), Food: (Not a lot of alternative options for Diabetics. Lots of the Same thing). We would absolutely recommend Danbury Columbus to other families based on the experience.