StoryPoint Group, LLC

my mother in law has lived here for over 2 years. the staff has been very good to her. honestly the 1st 6 months or so may have been difficult with staff. mainly due to worker shortages and covid. But, the past year it has gone very smoothly. the facility has made my M.I.L. very happy. the food service is very good and the staff has really helped her with her room and laundry. everyone is very kind and they keep her busy with activities. with all of that said, I am really happy for my M.I.L. and she is very happy.

Also the nursing staff is Great. I love that they take Moms diabetes so seriously. Of all the placements, Story Point has been the best. Mom is very content.

I feel safe, secure and comfortable here, managing staff is outstanding.

Need a new shuttle bush and additional hours the halls and activity rooms has had no air conditioning this summer. Food delivery and quality are disappointing also need heart healthy entrees offered.

I am a current resident at Grandhaven Assisted Living in Lansing MI. In my time here, I have found the Staff great. I have also found the food from the kitchen great ?? ?? The facility and environment is friendly and great.

I only have experience with the memory care unit, The Orchard. The physical facility is good, comfortable and in good repair. The staff genuinely care about the residents.

Overall the Aides / caregivers have been great, majority are empathetic and willing to help. Executive director and Dir. of nursing have been accessible when I have questions. There has been a large turnover in nurses and med. techs during the last 12 months , but overall things get resolved. The new Activity director has activities for assisted living residents but basically nonexistent for memory care residents.

The only thing that was wrong was the girls that were supposed to come help me first thing in the morning with my pills because I have arthritis in my hands and I couldn't get the packages open never showed up even after I called them I ended up getting a pair of scissors to open them so I just called Molly and told her to forget having the girls come here. [name removed] was always here right on time always friendly at night and I miss him, but I'm not gonna pay for something I'm not getting.

The quality of care gets a 4 during the week but a 3 during the weekends. The activities gets a 3 but while she was there but because there were so few residents at the time. They were slowly ramping up. Facility is very new, while we were there there were a core group of team members but seemed to have a lot of turnover especially with night and weekend people: most of the general seating area is in the independent living area which is a distance from assisted living. The rooms have a true apartment feel unlike most other facilities we looked at. The other thing I would add is the their hospice unit - Corsocare was great.

The staff is wonderful to work with! Activities, including BINGO, and other craft activities are planned and easy to do with limited mobility. The dining experience is good, but they are, and have been for some time now, looking to hire a chef. They all work hard to make living here enjoyable! I have also made a lot of friends! Getting to places is easy with transportation being provided.

Good: residents and staff are super friendly. I like my apartment, balcony, facility and all the events that are planned for us. Bad: lost our chef and food service is not up to par right now but they are working to fix that. When school started most of our wait staff left for college which means mostly new wait staff which will be ok once they are trained and used to our quirks.

Staff was excellent. Dining waiters and waitresses were amazing. Main concern was that medicine was found throughout her apartment, under her couch, on her dresser, on the hallway floor. Laundry was agreed to be done by staff but after 3 weeks, it was piled high. The main man from Cleveland had apparently not communicated to staff about laundry. Overall a 4. Most things were wonderful! They didn't have a memory care facility so mom had to leave.

It's an excellent facility. [names removed] are very responsive. Staff professional and friendly. Nice range of activities available. A small point deduction: it would help if there was a pamphlet or booklet to tell family members what they were responsible for.

My mother was thrilled with the dining options and quality of the food. The staff was overall very good except for one or two care assistants who barely said hello to her. Facility was nice and clean. We had a problem with getting a few medication's on board for my mom when she was arrived there, especially pain medication. Part of this was Arbor Hospice problem and lack of an in-house physician who had time to review her list and make sure she had everything. Also, the physician that was available would not approve a specialty medication that her psychiatrist had prescribed. I think the in-house hospice service company would've been better than an outside one.

Price point is the best compared to comparable facilities in this area. I didn't care for the all or nothing ( all 3 meals or none) meal plan. Dad would skip lunch or breakfast pretty consistently. Housekeeping was once every 2 weeks which was great. The staff were very friendly.

The staff have been very welcoming in helping my mother in law transition to the facility. Many of the residents reach out to her to join activities to become more acclimated. A variety of activities are offered every month, so there is something for everyone. There are plenty of dining options every day. My mother in law has been very pleased with the food.

The staff is wonderful, but there are some communication issues between the office manager and the sales manager and front desk.

My mom has had mixed results with the caretakers. Some are very good, and some she felt did not understand her Parkinson's and associated movement limitations. Response times are slow at times, and she sometimes has waited an hour or more after pressing her call button. She has told me multiple times that they seem to be understaffed. She takes all her meals in her room and has never complained about the food. She does not participate in activities. So overall impression is good, but not great. But I think that is the case with most assisted living facilities.

I give this rating due to the long response time when a resident has pushed their emergency button. ( a necklace pendant they all wear in case they fall or suffer a medical emergency) the normal response time can be as much as an hour before a nurse comes to check on them. That kind of response time is unacceptable.

You can purchase extra care, "Ala cart" through Corso Care. We were able to keep my mom living independently longer, with the extra purchase, on a monthly basis.. That lasted about 6 months before we had to move her to a total assisted, memory care facility. Story Point was a success, and the Staff was very good to Mom, and family members, for our end of life journey, with her, for sure. The location was the draw, and it provided convenience as it worked out, for the Hospital and rehab facilities.. So how about Location, nice place and caring environment!!