Great Lakes Management

They promised my father timely assistance for toileting, e.g., and yet he waits much longer. I believe that they are chronically understaffed.

All would be a zero. Her care was horrible and all they were concerned about was getting paid. Staff was no where to be found. She had a small bed sore upon entering the facility and they did not turn her like they were supposed to and she ended up hospitalized with a major infection on the wound that got substantially larger and ended up being the cause of her death. It was too deep and surgery would have been more painful and would probably not have healed from it because of the extent of the degradation of the wound while in their care.

If you go to Caretta assisted living please make sure you read the agreement with a fine tooth comb. And if you improve make sure you let them know that you no longer a service you are not any longer or they will charge you until you inform them. They give us an activity calendar. I only went to three activities between April and now.

As mentioned in other reviews, the staff here seem terrible. None of them seemed happy with their jobs, and no interactions with residents from staff. Lots of sitting of care staff and no one smiles here. The attitudes of staff are cold and unfriendly. Was very disappointed.

Beautiful building but if you need any assistance do not bother. Poorly staffed. Poorly managed. Poor work ethic. Poor communication with families & residents. Frequent changes in leadership. Ombudsman involved due family complaints. Stay away.

Don’t be fooled, like I was, by the beautiful lobby. Yes it is beautiful , but…the staff is awful, the management is difficult to reach and poor follow through. My Mom was in Memory Care. During the tour the Sales Associate said that Memory Care people would attend social events with assisted living residents. Nope! They were locked away and weren’t included in group activities. Very disconcerting. The Sales department lied to me and said that an Elder Waiver is available. As of June 2023, when we moved my Mom out of there, still no Elder Waiver.

I told the director and the nurses why I was removing my husband after 9 days and they took notes to hopefully educate the nursing assistants or whoever are in charge of patients. But from things I have heard from hospice and others that go to norbella Savage nothing has changed. My CNAs for In-Home Care have serviced many facilities and I have heard many a Horror Story. Unfortunately, this is not just my opinion but I've heard from others that have told stories also that have been in there for one reason or another including clergy, hospice, physical therapy. I'm afraid that whole system is totally broken because it's extremely expensive and the care is given according to level of care and how many minutes it would take to do a specific task and then the patients are basically left on their own. It is strictly a money-making business.

They have a wonderful activities department. The facility is beautiful. Staff rarely interact with individuals , water at meals being provided at meals is inconsistent. In the last two months my Mom’s bedding was washed once in two months and she had three showers- they were offering them early in the morning before breakfast while she had been getting them at 10:00 without problems if they provided one. She frequently wore the same clothes morning and night for up to three days. They have dramatically raised rates - significantly higher than other homes.

Beautiful place and many employees are excellent but the leasing agent said whatever he thought we wanted to hear and even outright lied at times to get the sale. Just 10 WEEKS after we moved our dad in, they increased his rent 6%. They only offer month to month leases so with a month's notice, rent can go up anytime.

My family members found this community. It has not been a good experience for me, but has been a good experience for my spouse. I would like to get out of here. Most of the staff is really good.

My Dad passed away at Cottagewood the day after Thanksgiving 2020. My Mom and I are still waiting for my Dad's belongings. Treasured items that have mysteriously disappeared and the Executive Director just doesn't seem to be able to find them. We have photos of them at Cottagewood. My Dad's good coat, a handmade blanket from Thailand, we received his lamp back with a broken shade, the cord from a brand new electric razor to name a few. Would not recommend this place the Director, nurses, and staff don't care about the resident's belongings.