Great Lakes Management

My sister's in the assisted living part (The Terraces). I think its the average price for assisted livings without services, they're all probably similar, but the additional charges for extra things are kind of high. RIght now we're paying alot of money and its not like shes getting extra services, they aren't walking her but it costs extra to take her to a meal or deliver the meals to her. A few times they brought her to a meal and they didn't come back and get her, they charged her for pushing her button for someone to come and take her back. She wont go to activities because they're all old people and she's only 65, the movie nights are old movies and she's not interested in those. She feels like a duck out of water because shes so much younger than the rest.

I'm feeling rather isolated here as the residents are much older than me (many are 20 years older). Since my husband is 13 years older than me he is fitting right in.

Nice place. 2 bedroom felt large, high ceilings, decent kitchen. Catholic services all the time.

Hayden Grove is a beautiful facility, and we liked the pricing of it because things like laundry and meals were included - it was not a nickel and dime situation, the prices per month were less then other facilities we had looked at. The major gathering and common areas were always clean but house keeping in our loved ones room sometimes needs improvement, it was not always clean. We absolutely adored some of the staff there - the office staff were very nice and friendly. The care takers were fabulous you could tell that this was their calling, and some of the staff you could tell just did not really enjoy their job and that it was not their calling. They did have activities but due to our loved ones health there was not much they were able to participate in.

It is a nice facility and we are grateful that our loved one is here.

The staff is friendly. The place is very nice. But, they're new and unorganized. We had issues with medications. They told us one thing, which turned out to be entirely another thing, and it cost us a lot of money. It was hard to know who to contact when you needed to talk to somebody. They didn't have an activities director yet. My loved one hated the food. Maybe as they get on their feet things will improve.

We toured this community it was an excellent tour. They answered all of my questions It was an attractive community. I saw they had a list of daily activities and a menu for the food. But it seemed like a ghost town to me I saw hardly any staff and no residents. I wasn’t really impressed. I just felt it wasn’t a good fit for my brother.

Unfortunately this is an industry problem, staffing is constantly changing which tells me that top management doesn't realize that consistency of staffing is the only way to get consistency of care. Meals were frozen foods, which I would not expect for the dollar amount we paid for meals. Since meals are extra. There were no variety of meals or even substitutions. Any special diet restrictions were ignored daily. At the cost of meals the residents should be able to choose what they want to eat.

If your loved one needs a high level of care I would not recommend it, but if you need a lower level of care and want a clean newer place it's wonderful. It is too big and they do not have enough staff to cover all the needs. There are a number of absolutely wonderful staff members, but they typically leave after a short period of time to go work somewhere that pays more and has better management.

Everyone was very nice but again I think especially an off hours the care wasn't very good or available and night staff day staff evening staff didn't communicate well with each other so I believe my mother went without eating for probably a whole day at times because they let her skip any meals she wanted to thinking that she had eaten the meal before that or the meal after but they weren't communicating to each other so I think in some cases she may have gone for days without having a meal. I think they are pretty par for the course.

The staff is super friendly and nice. Both the aids and the administration. The place is clean - but has this nasty HVAC noise 24/7 in the AL portion. The food looks good and the people preparing and serving it are super. Mom quickly went to MC and it's not noisy there. We have never had to navigate this. Staff, as friendly as they are, were not good at helping us understand the policies and practices or what to expect. The evaluation of mom was way off and she ended up in MC within 2 weeks. She has fallen 3 times and has a broken arm that is NOT the result of a fall. No one knows (including her) how it happened. Fragile bones are to blame right now - and likely true. I've been questioning the quality of care, but I don't know what to expect. Mom has not been able to, or has not wanted to participate in many activities, so we don't have much to say about that. I'm just not sure she's got enough eyes on her as she is certainly a fall risk. I don't know if they are getting her up and moving to keep up her strength so she doesn't fall. They say they are staffed appropriately, but the limited observations seem to suggest otherwise. When you have one resident that continues to try to get up out of his wheelchair when he obviously will fall if he does, and he needs continuous eyes on him - that leaves limited eyes on mom who is right behind that resident in her need. Neither of them remember that they will fall if they do these things. The staff is obviously doing the best they know how. These are not people who don't care.

My mom loves living in Hayden Grove, it is a beautiful facility. She enjoys the food and the other residents. They provide activities that she can participate in and enjoy. The biggest issue we have is that there is constant turnover in staff from the top down. In just the last month, the Executive Director, the Director of Nursing, the head of maintenance, the Director of Sales, and countless aides have left. What is happening? This means there is not clear instruction or consistency of care. Aides are constantly in training. Some of the aides are very nice and caring. Others not so much. We wish they could provide experienced leadership and training to their staff.

Make sure you truly understand the staffing at the place (turnover rates and if the staff is happy) I picked this community, because it is close to home, clean, room available by the elevator, and the activity director had a music background. . Hayden Grove may be a great place - but unfortunately our experience has not been great lately due to staff communication and or turn over.

There was definitely some miscommunication between the hospice company and the facility. The facility wasn't as responsive to my sister as they should have been. It's a beautiful new facility which is great for assisted living, but I wouldn't recommend their enhanced care to others. I wish we would have taken my sister to an actual hospice facility instead.

Hayden Grove Bloomington is a nice looking place, well kept, and the activity person makes sure to include people. They could do better with communication, we had to talk to them about cleanliness of memory care residence. That has improved. I would recommend this facility to people looking in the area. It is nice that they have all services provided right up through hospice.

Meals are the best. Caregivers do their best .my mom just had to move to memory care so it's all nee to us. They are nice too. Activities are the best and they keep them busy I have lots of respect and thankful for Norbella - no place is perfect. They are doing the best they can I address my concerns and they try resolve it right away. I have my up and downs about assistant t living in general but it's all nee to my mom and I. My mom is safe there and they do have their hands full.

I would tell others that it's a beautiful place and nearly everyone is friendly. But it costs more than other places in the area. Not sure why.

It is a nice community but we think the staff team could have better management, communication and organization. They could also keep notes on medication management, meal times, etc.

Currently there is no director of nursing and the care has been really spotty to the point that we had to bring in our own equipment for our loved one. When my loved one moved in he didn't receive a Emergency call button for over 6 hours. They staff is very short staffed however they did get a new cleaning service that has been decent. I believe they shouldn't be taking in more residents if they don't have the staff to properly take care of them. Long emergency call waits to the point of no response at all. My loved one just doesn't trust the staff to properly help my loved when in need, when there is in enough staff it is good unfortunately they can't be everywhere at once and help everyone. Really hard to get ahold of the health care staff. After addressing our concerns with the staff we have seen some changes within the community but not much. However my loved one does love the food provided with the community. My loved one enjoys the activities provided. The building is very modern.

This particular facility is fairly new, it's a little over a year old. They're having staffing problems, probably like everyone else. It's a nice place; its pretty and its new, but it's going to be like all the others - except that it's pretty and new. Everyone has issues, so I'd say it's as best as it can be for the situation that you are currently in.