Heritage Management Services Inc

I really expected more from this location for how big the community was. I was not very impressed with what I saw during my tour and was very concerned that there was no staff on the floor or any where to be seen during my visit. I did not feel this was a good fit for my loved one and would not recommend this place.

The staff at this community are the main problem. My parents have Dementia and Alzheimers and the staff are letting them make decision about their care although we have a POA. My Father was taken to the emergency room and I was not notified by the community I was notified by the emergency room. The community itself is beautiful and the food is good. We pay extra for my dad's care and they do not make sure my parents shower and change their clothes on a regular basis. They oversold the abilities of the staff.

Engaged with residents love on their people. Continum of care.

I did visit Fountain View and spoke with director. Beautiful facility but there was no availability and it was out of our budget. Director was very nice and up front about what they could provide. Could have been our choice had the price been within our grasp.

We had a terrible experience with the MorningStar at Arrowhead community and have since moved both of our parents. I would NOT recommend them for anyone dealing with a male dementia/Alzheimer’s patient

My loved one was previously a resident at MorningStar at Arrowhead. I would never recommend this place to anybody. Everything that they tell you upfront is not what happens there and they don't really care about their residents. Only the ones that managed to take care of themselves. My grandma's bed and linens in her closet were covered in feces and so was she. Dried feces on a regular basis. I paid for shower services, which were never done. She was left her in her room every single day, they didn't even try to get her out. They brought her food to the room in Styrofoam. Her silverware went missing, even after I replaced it. Her clothes were never changed. They consistently yelled at her while she laid in bed, for pushing her call button too many times, even though she was in pain. All of this was caught on camera. My grandma lost so much weight and none of her clothes fit. They never had an activities director and didn't really have activities.

The community itself is very clean and the administrative staff team are very friendly, whenever we do have questions or concerns and we bring it to their attention they are very responsive. However the care team (nurses, aids, med techs) the friendliness can be a hit or miss and at times it seems like they do not communicate with one another. Also the meals could be improved, our loved one says they are not that good and dry.

It is a nice big place, but pricey and we were worried with our loved one moving from assisted living to memory care it would be to overwhelming. We had some major problems with communication during her stay it was awful, they would never update us when something happened to our loved one. We also had many many billing errors

The staff members at the community are all really nice, and the treated our loved one well. However, sometimes they just did not tell the truth especially within the administration issues.

Dad stayed at Fountain View Memory Care for a year and a half. As is anywhere, there were pros and cons. Pros- Most Staff was friendly. Appeared to like their jobs. Meals were healthy and nice variety. Dad would say it was edible. Had a number of activities for residents. CONS They do not clean under furniture. Dad had stuck several items under his chair. Food dirty napkins Christmas ornaments etc. Dementia patients can and will hide anything and everything. Why on earth would checking under furniture not be part of housekeeping weekly responsibility? House keeping is not good at all! Several loads of laundry were turned pink more than once. They did pay to replace after I complained but come on. If you're taking care of my Dad you should be wise enough to know how to do laundry. Dad preferred to eat in his room. I would arrive at 2 or 3 for visits and his plate would still be sitting on his table. Not good for a person who has high risk of choking. He should have been checked on frequently and while doing so, get the dirty dishes removed. Caregivers can not force residents to do anything However they can encourage residents to participate. A simple "Time to play Bingo" is all he needed. This staff could not or would not get Dad out of his room. He sat in his room, day after day when he needed activities to keep his brain from stagnating. From day 1 in his new Memory Care home they have had him out of his room and participating in activities every day. His depression is gone and he is happy again. Staff playing on their phones while my father sat in a wet depends. Why they even allow the phones to be brought on property is beyond me. Phone playtime (by caregivers) was seen quite often. They itemized any extra service and added the fee to the bill. Fine for some I suppose but we're not talking a variation of pennies. An average of $1,000 more a month. Ask to see the extra fee list. Was Dad abused. No. More like neglected. It could have been a lot worse. Then again, compared to his new Memory Care home, Fountain View could be A LOT better. Office staff needs to get up and out of their offices and go see what is going on at the frontlines with their residents and staff. I am an In Home Healthcare provider. This is all right up my alley. I do NOT recommend this facility.

Initially I was very pleased with the facility. They have now gone through 2 Directors, corporate came in and got rid of any sodas for lunch or dinner. They no longer serve waffles for breakfast and pancakes once in awhile. One morning the chef didn't show up for breakfast. For $[price removed] a month I would think if my mother wanted a soda she should be able to have one. When she pushes her button, it takes forever for a caregiver and I have gone upstairs and observed 5 caregivers just sitting around.

It was an absolutely awful experience. They forced my mom on hospice to stay because they did not want to do the work to give her care which she paid dearly for then they kicked her out. She's no longer even on hospice. They were just plain lazy uncaring and not empathetic their care was so awful they didn't wheel her to the dining room half the time either

I was here for a tour, and after waiting an hour there wasn't anyone there to give me one. The lady at the front desk was rude and on her phone and couldn't answer any of my questions. If they don't have time to answer questions, they won't have time for my family member. There was no administrator there and there wasn't any nursing staff I would talk to. Very disappointed and will not be back.

My husband and I stayed at Orchard Point from [dates removed]. It was awful, therefore we were just there for 7 long weeks, and out of there everyday for a minimum of 6 or 7 hours. It became extremely expensive because the food was inedible. I once asked for 2 slices of french toast and they give me one slice cut in half! So, in addition to being forced to pay for 6 meals daily, we had to buy food and eat out a lot. The caregivers were, by and large, sullen, and took forever to get to assist my husband. We were told the staff knew how to use a hoyer lift -- they didn't, my husband had to show each and every person multiple times. They were careless with how they put in the seat to the wheelchair, and because he was paralyzed he didn't feel that it was in wrong and so got 3 huge and horrendous bedsores, which became infected and contributed to his death. The management yessed us to our face, and did nothing to help the situation when we complained. I give this place a MINUS 10 stars.

Beware! Make sure to check their record with health department and adult protective serves and Glendale Az police dept. Ask about employee turn over and resident turn over, it is high! Lots of fluff, the place looks nice, don’t be fooled.