Leisure Care, LLC/One Eighty

We were left to believe everything would be fine but we got in here and everyone disappeared. There has been absolutely no follow up and we have not seen any of the staff who we interviewed with in the beginning. Every time I reach out for something, I do get any type of response from the staff. My loved one tried to do some of the activities and other residents were not kind to him. There is no monitoring or encouragement to get them out of their room like we were hoping for. We are very, very disappointed with our experience. We want the best for our loved ones and they are sitting in an apartment that they hate and it makes us really upset.

I would tell others to not waste their time or money. The community does a lot of bait and switch on business deals. They don't have the staff to keep the promises they make. My loved one does nothing but complain about the food. The community promised transportation to the store, and then they backed out due to the pandemic. It took over a month for the community to come in and clean the apartment. No one knew where recycling or waiting a month to take out trash. They don't talk about the full prices upfront, until the contract is signed.

We toured this community and It was very frustrating. They forgot about our appointment and the tour was awful. I would not recommend touring this community.

Mom has been in independent living at MacKenzie Place for 8 years. The last couple of years have been horrible and especially during the COVID lockdown. I understand that pleasing and communicating with seniors can be difficult but what they have put the residents through regarding meals during the pandemic is awful. At least 1 a week they have new rules about how to order meals, how to get meals, etc. The latest is that because they can’t keep staff in the restaurant they’ve had to have meals catered from the outside and today they received word that they don’t have staff to serve dinner. So until [date removed] they will have have an evening meal. They’ve been told that if they want dinner they need to order two lunches. Really? Meals are so important for seniors, it is how they get together. The bigger issue is why can’t they keep wait staff, cooks and/or dining room managers. Is it pay? Is it management?

Crescent Park has gone above and beyond with there care. I'm very happy and also my mom is to. The co-vid pandemic has been a big adjustment for all. Thank you for all your hard work ??

You don’t have a level low enough to mark. I moved my sister out after 13 days. Her care was very poor. She fell 5 times and after meeting with staff to increase her level of care she still did not receive appropriate care. She was found in soiled clothing late in the afternoon wearing the same sleepwear we had put on her the night before. She was in the memory care unit and the last straw was they found her on the bathroom floor naked in the morning so I’m sure no one was watching or paying attention to alarms that were in the room to let you know of any problem. She is improving at home with excellent care. I would not recommend Grand Villa to anyone. It still cost us a month for the poor care since we did not give a 30 day notice. There are some many issues I can’t possibly cover in the limited space.

Run, don't walk from this place. I have a family member that was one of the first residents to enter Peachtree. They have failed miserably at doing anything they said they would be doing. It was built brand new but the management has changed hands multiple times. The food that should be being served here is not happening. It has actually been being brought over there from the nursing home that is in the same location. Limited to no activity is being provided. I could continue to go on, but want. There are to many out there to choose from that actually provide the services they state to have and are much nicer than this place. Run, Run, Run..............

I took my parents for a tour to this building only because I heard great things from a friend. Beautiful community but was mortified during my visit. I over heard the management being very rude towards her staff. She said some horrible things which were completely unexceptionable. I completely left the tour. Absolutely would not put my parents at this facility. Before I left I demanded the mangers name so that I can report her to the state for abuse. Please beware of manager [name removed]. I apologized to her staff for her behavior. I felt horrible. Very thankful I seen this before I moved my parents in.

FACT: From 2016-2018 my mother was a resident at Grand Villa of Dunedin FL. The first 6 Mos she was in assissted living part of the facility. When I would go to the facility to check in on her progress no one knew bcuz no one read her file, they couldn't understand english, they had no idea who she was bcuz"they just started working there",they said she had to make independent choices about her care and they couldn't help her even though I specifically stated she had ALZHEIMERS.6 mos later they moved her to Memory Care of the facility bcuz she wondered off the premises. When they moved her they had 2 caregivers working in the Memory Care. A temporary head nurse who had no idea how to deal with my mother's anxiety for being moved. They put her in a room she didn't recognize for 2 weeks bcuz they were short staffed on getting her room ready for her with her belongings.The head manager quit, the temporary head nurse quit and they send my mother to the hospital bcuz they couldn't deal with her anxiety. For the the next 18 mos the new head nurse [Name removed] called me once a month to complain about my mother being too much to care for until The Grand Villa evicted her.Uncaring, Inexperienced, High Turnover,Constant Price HikingFacility.

Read the Health Dept violations and reports of this facility. My love one experienced a huge german cockroach infestation. The staff is lazy both in care and cleaning. They do not give you what is promised and constantly play the blame game against each other. The medication management plan does not work. Your loved one complains, believe them. Only one thing is good and that is the food, but beware of the salt and sodium, junk food, and lack of concern what they eat when most are not very mobile.

$1500 more per month than any place I have researched. Less service for that money and would not pick up client if they slipped onto the floor incurring more charges for emergency services. Dark halls but nice rooms. Too big of a kitchen instead of putting the square footage into living space.

My mother was brought to live at Grand Villa in St. Petersburg, FL in May of 2015. Since May of 2015 she has had a very bad experience. I have about 200 photos showing various things over the last year that are unsatisfactory, including thousands of ants on her food, dirty diapers left out, dirty plastic gloves left on kitchen counters, etc. Whole wardrobes of my mother's clothes have been lost many times over. Often times my mother is wearing the same clothes with the same food stains two days after my last visit. When you pull the emergency cord in the room it can take up to half an hour for someone to arrive. This place looks nice but is a disaster. Also, Google the company that owns it and you will find more than you need to know.

This place looked depressing and the patient rooms disheveled. It smelled of urine the minute I walked in.

Our experience here was not a good one. My loved one was in the memory care section and we had a big problem with other residents being allowed to wander in and out of her apartment. Night and day she would just have strangers come in, and they said there wasn't anything they could do about it. It just felt like they never had enough staff on hand, and the care suffered for it. I also was never impressed with the food.

They started out really good, and then they had a change of the management. After that the care went downhill. They got a new nurse, and he was being neglected. He fell right before we moved him and they didn't know for 3-4 days that he broke his hip. He had blood on his elbow a few days later, he hadn't been showered and it was still there. We noticed when we moved him out there were a ton of vacancies.

Putting my mother there was the worst decision I ever made! The management was only there to make money. The staff was actually mean to my mother who was still recovering from pneumonia and was also very confused. The food was a joke. For dinner residents were offered EITHER a bowl of canned soup or a plain sandwich. I am so thankful we pulled her out after less than 1 month even if we did not get our deposit back. They need to be closed down! If I could rate this with 0stars I would!

This facility is VERY understaffed. They sell you with the million dollar + renovations and large staff. The facility is beautiful but looks are deceiving for sure. My loved one was there for one month and they did not address his needs at all. When he passed away they didn't even have the decency to call and extend their condolences. The day after he passed, they called to ask when I would be removing his items. I explained that I would get their after making funeral arrangements and the person said, "well when will that be?" Very, Very rude and unacceptable. You would think the staff would have sensitivity training since they work with the elderly. Definitely not the case. 3 weeks after his death, I received a bill, not a card for charges incurred before he resided there and for the month after his death. Ridiculous! Stay away from this place if you want your loved one to flourish in an assisted living/dementia facility.

We were not happy from day one. We were concerned with the level on non-activity going on. They had a great activities board, but things never really happened. They did not respond to medical emergencies in a timely manor. Their reports were not thoroughly filled out. The communication between the staff is not great. They seemed to be understaffed, mealtimes took a very long time.

Does not have memory care.

no receptionist or anyone at any of there residences. Depressing. Needs a complete overhall