Leisure Care, LLC/One Eighty

Based on our families experience we would not recommend Grand Villa of Largo to anyone. Our loved one had supposedly fell out of bed and we were never called until the next morning and that was even hours after our loved one had being admitted to the hospital. It did not meet any of the expectations our family had and we would advise families to be vigilant when looking into communities for their loved ones

During our loved one stay, they became extremely malnourished. They did not assist them with eating or drinking water like we advised them to do. This caused them to end up in the hospital for [dates removed]. We were billed heavily even after our loved one left the community. Also there are absolutely no activities unless its bingo, there is nothing else going on. We feel that this community is a rip off, it is a big scam. Even the doctors at the hospital did not want them going back there.

I would tell others to not take your loved ones to Grand Villa. We made arrangements a month ahead of time and the day of me taking my mother here, her room as not ready, there was no bed, the previous occupants possessions were in the room. They lost my moms laundry and mixed it up so when I went to get her stuff she had a lot of things that weren't hers. As a result of them not paying attention to my mother, she fell and broke her arm and her leg and never returned. They also never lived up to their word.

The care staff at the community was excellent, however the management and upper level staff was fake and not helpful They said they could do this and do that, but they never did. The communication was also lacking

I filed a formal complaint against Peachtree Assisted Living facility located in Trussville, [name removed] and the Director, [name removed] due to the Covid-19 outbreak to the ALFC-ADPH and other State of Alabama agencies that investigate along with other of my concerns. I came to pick my Mother up on [date removed], this was her last day at Peachtree in the Assisted Living Facility. [Name removed], the Director along with her staff were not wearing gloves while handling my mother's belongings nor were the staff wearing gloves when they brought my mother out, they were physically helping my mother out the front door which is a violation of health care procedures during COVID-19. The staff came out and was hugging my other family members without using the 6 foot distancing rule and then proceeded to go back into the facility to handle other residents, this too was a health violation due to the COVID-19 outbreak. My mother is 90 years old and has COPD, Congestive Heart Failure along with Dementia and she did not need to be exposed, it is life threating more so for due to her age and health conditions. There is one resident that has full blown Alzheimer's and has walked out several times and the Trussville Police found him and brought him back, This is not a memory care facility and so therefore why do they accept residents into the Assisted Facility with Dementia and Alzheimer's? Money perhaps? [Name removed] has the most unprofessional attitude as well as the most unprofessional method of running this facility. She does not return phones calls. Both my sister and myself has tried calling her on multiple occasions and she NEVER returned our calls until we contacted the Ombudsman and got her involved. [Name removed]interjected her personal opinions about me regarding my mother, I was trying to have a financial discussion and she did the same to my sister. If you are thinking about putting your loved in this place, run do not walk out of this place!

In the first week of my Mother moving into Dancing River, early in the morning around 7:00 am, she sat up in her bed (she requires assistance to get out of bed) and accidentally slipped to the floor. She pressed her alert pendant provided by Dancing River while she is bleeding from both arms and one leg from severe scraps she received. I received a call from Dancing River. I asked how long it took to respond to my Mom's aid. I was told they were not sure. She had significant scrapes on both arms and one leg as a result of the fall. Mom said it took a while for an attendant to arrive. I inquired with the Nurse and Director on the to the amount of time it took for the staff to respond to assist my mother. They advised it took 14 minutes to get to my Mother while she was laying on the floor in a puddle of blood. UNACCEPTABLE! The acting Director told me they hoped something like that wouldn't happen again. Really......He was not impressive when I met with him. I will say the Nurse [name removed] was great with my Mom, but she is only one person. We made arrangements to move my Mom to a different assisted living residence and moved my Mom out within the week. It took three weeks fyou,''Dancing River is for you! If you care about your family member, consider other options.

It was terrible. After 5 falls in less than 2 weeks we left the facility but still we were charged the full month charge because we didn’t give 30 day notification that we were moving out. We met with several people regarding my sisters care but things never improved. She is now doing much better at home with private care.

I feel that I have an obligation to inform the public about our tragic experience we had at Crescent Park in Eugene Oregon. The reason we chose this facility was they convinced us they were very safe. The guide showed us all the pull cords and alert beeper necklaces and said they had a huge amount of employees . What they didn't tell us was that they were trained to NOT HELP in a time of need. Because of possible liabilities. ??????!!!!!!! So on my dad's second day there, he invited his grandchildren and myself to join him at the weekly prime rib dinner the facility put on. He grew very quiet after he took a bite and I realized he was choking . I tried to pull him up to perform the Hiemlich manuver. Immediately i started shouting for help, there were many employees near by. NONE OF THEM WOULD HELP. THEY TOLD US THEY WERE NOT ALLOWED TO HELP. THEY HAD BEEN TOLD IF THEY HELPED THEY WOULD BE FIRED OR DISCIPLINED. THEY COULD ONLY CALL 911 AFTER THEY ASSESSED THE SITUATION. By the time help came my dad was already brain dead. Taken off life support two days later. He could have been saved. I feel that all should know the truth before putting your loved ones lives in the hands of these people who promise to take care of them. The reality of most facilities is frightful. My little girl has nightmares about her Grandpa. They were planning many more Monopoly games. How can people turn their back when someone needs help.

Watch belongings and valuables. Things tend to go missing around here. Very sad staff would steal from the elderly and vulnerable.

I have a sister in Peachtree and since it has changed ownership it has gone to [Language removed]. They fired everyone that was there, they hired new staff and tge residents are not allowed to talk to them. They have a bus sitting out front that is supposed to take residents places that never moves. They never do anything with the residents I have been there many times durning the week and everyone just sits there. The food has also changed. I think the new manager is trying to save money to impress the corporate office. On Birthdays they use to have cake and ice cream now it is a fruit cup and juice. Please someone do something to help these people.

I will start by saying that our tour was amazing. She was very friendly and reassuring that my grandmother would be well taken care of. We sat down for lunch in the cafeteria. Staff was friendly but once we started talking to other residents they informed us that they are not going to continue their lease and are looking for somewhere else to go. Leaving the cafeteria we noticed an altercation between an employee and a resident. The resident seemed very upset about the work not being completed in her apartment. The employee was not understanding at all and continued to argue with this elderly woman. At the end of our tour I asked the woman at the front desk who this employee was and she informed me that she is the general manager, [name removed]. That being said, I am confident in my decision about choosing to not move my grandmother in. If that is how the general manager treats residents in front of staff and other residents then I cant imagine how she speaks to them behind closed doors. It's no wonder these residents are choosing to go somewhere else. For the amount of money they are spending, they should at least be treated with respect and have the requested work done in a timely matter.

At this point I would have to give Franklin Park in boerne ONE HALF STAR. That is 1/2 star because it is a nice new place. The staff is very inexperienced. The med aides are not smart enough for the importance of that job. Administration is not available or seem to care. I don't think I would even leave my pets in their care. It has been opened 2 months and almost the entire staff has been replaced. That says a lot.

Don't be fooled by the "fancy" decor - it might distract you from the fact that once they get you signed up, it is all about squeezing more money AND the quality of care is not a priority. My family members lives there now and if wasn't such a hardship, I would move her. She has no faith in getting responsive, quality care and I've seen it first hand. You have to work hard to get proper attention and even then it doesn't last. There are a few quality staff who truly care - I wish all of them did. I would NEVER choose Fairwinds if I had it to do over again.

My father in law has been there for over a year and I am truly sorry we didn't realize how dismal his experience would be -- they value appearance over quality of care. Many hidden costs ($3.50 to bring a meal to a room) and lack of basic functionality for their residents. One example is the "spa" ... it is too small to easily navigate with a scooter, which many of the residents use - down to the basics, nowhere to put a bar of soap. Yet they spend a small fortune redecorating for "More 5 Star Fun!" --- this is icing on a mud pie. How about having an RN on staff in the evenings? That would be far more meaningful than putting in a tall bar in the lobby. Yes, a bar. A tall bar. I am disgusted overall. At 97yo, "Pop" couldn't tolerate a move -- otherwise, we would. If you are shopping for quality, homey assisted living that is "resident focused" --- it isn't here.

Mom has front temporal lobe dementia. While the facility is new and looks nice, personnel changeover and lack of training with new CNAs/RAs has resulted in inadequate care. Mom was not being assisted with her showers and she developed a rash which was not discovered by the facility until the rash spread over her entire upper body. Prescribed medicine for the rash was then improperly applied by the staff, and 1-week later the rash became infected resulting in her being admitted to the hospital for 1 week. The layout of the facility on several floors also resulted in Mom being in her room unsupervised for several hours each morning because she was too tired in the morning to get up at 6:30-7:00 am from her 3rd floor room so was unsupervised when all the CNAs/RAs accompanied the other residents down on the 2nd floor for their 7:30 breakfast.

Congratulations to the staff and the three Doctors that own this business, praying they can continue to borrow to keep it open!

This living community used to be amazing, I had my mom come take a tour two years ago but decided she would live with me for awhile. Now an incident has happened and we have started looking again. Fairwinds is nothing like it used to be. The staff and management has changed and not for the better I believe. I witnessed an employee talking down to a resident that I just didn't think was in anyway appropriate. I would never allow my mother to live in a place where she could get yelled at the way the woman was. The food has gone downhill and the cleanliness of the facility isn't as nice as it should be. For the price of this place it definitely isn't worth it!

This is a beautiful place, many pluses but it is all about profit, making money and please be aware when you sign up your elderly folks; money is the motivating force and you will be charged for every moment. When you leave (or are told to leave due to care beyond their ability), they charge you for 5 days of rent and care of each resident; I was given a bill for $1730.68 for the 5 days that my parents did not live there. The medical care at Fariwinds was minimal but there were opportunities to increase the care....for a price. Best of luck and please be aware.

I feel that MacKenzie Place is probably a good place for independent and assisted living. However, my husband was in the memory care for only 8 days and suffered from extreme neglect and was in the hospital for over two weeks recovering. I would not recommend the memory care unit in Fort Collins.

My mother was at this facility for about 3 months. I am a medical professional and found that there was a great deal of staff turnover, the nurse in charge and administrator were both "new" . This was in memory care and it appeared that their behavioral interventions were not effective or consistent. When I inquired about staff education there was little education on care of these patients and they mostly learned from a "more experienced" person who could have been there less than a month. They asked my mother to leave and said she needed to be in a psych unit. I transferred my mother to a facility in Oregon. She has not been on any psych meds and continues to be more delusional but we have not had any reports of behavior problems. Day and night as far as competent staff. I do not recommend MacKenzie Place !!