Sinceri Senior Living

We are very disappointed in Elmcroft, there is not enough staff members to help with our loved ones. They are not very friendly and act like your bothering them when you have a question. Showers are not given when they are supposed to, our loved one always looks like they just woke up, the same clothes have been on for days . Seems like everyone is just sitting in their rooms with their door open, without having nothing to do. Also way to expensive !!

My mom moved there after suffering a stroke. When we arrived on her move-in day, the receptionist who was supposed to give us the key to her room was clueless; she had no idea about my mom's arrival or where the key was. It took about 20 minutes, with the receptionist calling different people, for her to find the key. We later asked the receptionist what time breakfast was served the next day (Sunday). She said breakfast ended at 10 a.m. My siblings arrived on Sunday at 9;30 to have breakfast with Mom. When we got to the dining room, it was closed. Breakfast had ended at 9:30. We also observed signs up about all activities being cancelled due to the residents being sick. Four days later, my mom caught the illness (gastroenteritis) and had to be hospitalized for 3 days. She came back to FM after being discharged. When my mom moved in, she did not have the strength in her hand to unlock her door. She was almost in tears and said she could not leave her room for fear of being locked out. After several days, I asked the staff to change the lock to one that did not require so much strength. This is when they offered to put a "pistol grip" on her key that made it easier to unlock. Of course that worked, but why did they not issue the key with that grip. After all, FM is intended for elderly residents and problems with the key must be common. My mom told me that one morning when she went to breakfast, there was none. No employees showed up. Two weeks after my mom moved in, she wanted to go home. She hated it. She felt isolated and miserable. So, we moved her back home and made other arrangements. Now FM is insisting that she pay for two months of rent PLUS the non-refundable move-in fee of $3600. In other words, $10,200 for living there for 10 days. So, be warned.

Dad was a too bad off for assisted living, they were not very clean, rooms were small and dark, not somewhere I would like to live. They do not have the nursing home. We like this the least.

The facility is beautiful, but the level of care doesn't match the facility. They have had a huge staff turnover. There have been a lot of problems with communication, and things that they said would be available, not being available. Everyone is friendly for the most part, but there are some professionalism issues. Especially with the med tech, and pitting the family against the resident. Saying your family member wants you to do this. You have to be right on top of it at all times. Services are not happening when they are supposed to. The food is fair, I have heard other places are better, the chicken can be quite dry and the food is tough to cut, there isn't a lot of variety, and the portions are small. The activities happen a lot but they are not good at connecting and getting the residents involved, I have been disappointed with that. There is a real difficulty with the medical care, information doesn't get through, there is a huge breakdown and a lot of dropped balls.

Beautiful but hidden charges every where 5.00 every meal you eat in room required to socialize. My mother in law was a shut in and did not like crowds was told to join others or get charged extra over the 3500. Monthly for assisted living. Emergency buttons you wear don't always work , short staff on weekends, and residents walk away, and get lost.

The place needs updating. It's a huge complex, but it's gloomy, the rugs were dirty, and it seemed old. It had nice people and could have been a nice place if they would have taken the time to fix it up.

My husband was there while I had surgery. They weren't taking good care of him. They had not kept up to date on his Parkinson's medication. They might have missed the fact that he had Parkinson's, I don't know. When my son took him home, we had to take him to the Medina hospital, and for three days we tried to bring him back to life. He is walking good now. He was pleased with it while he was there, so I would say Elmcroft is fair. It was nice that they had an opening immediately for him, but we didn't think it was excellent.

They weren't professional. They set up an appointment with us and weren't ready for us when we got there. The rooms weren't as nice. It's wasn't as clean, it was a lot noisier than any of the others we saw. I was just generally noisy and the staff was not near as professional as they should have been.

The upper managment people are good compassionate people. The resident nurses are a good staff. However, the middle management doesn't share the same compassion. They seem unable to cope with my father's behavior, his dementia. It has been a constant struggle to keep the room sanitary. There is a residue of urine that clings to shoes. There is also too much stealing and borrowing (which I recognize is normal for Alzheimer's patients) between patients. They need to catch this quicker. They are quick to detect medical problems and have improved the overall health of my father. That is good. Taking care of dementia afflicted patients is a huge undertaking and I admire the dedication of those compassionate staff that do it well.

I didn't liek this at all. The first thing was when I walked in the door, I could smell urine. I didn't care too much for the rooms either, they seemed a little small. When I walked in the door, to be honest, right when that smell hit me I thought "just turn around and leave." I've worked in nursing homes for a few years and the place seemed like it was older and when we were walking down the hallway someone had gone to the bathroom right in the middle of the floor.

It was a very small lock down community, I thought my father wanted a more social experience (which ended up not even mattering) but I think they also had a higher staff turnover rate.

This is the first facility that I've placed my mother in. They get a zero on communication. I understand that they're going through some management changes but when you place your mother in a facility and you email and call and you don't get a response, that's devastating. You can't run over there everynight to see how your loved one is doing. She's been moved 3 times since she's been there. She's a very high functioning alzheimer's patient and now she's in a house of very low funcitoning people. She's the only one who's ambulatory. I don't think she's in the appropriate house. I've seen good care but I don't think there is enough activity for her. It's very cheery and bright - open and spread out with more space to walk around.

My loved one has been there for almost a year. At first we were very pleased. Within 6 months so many staffing changes made this go from. 4 to a 1-2. New administration is sub par. More important on showing pictures of how much fun everyone is having Staffing is poor and like a revolving door. Cleanliness has plummeted. I had to hire aides to come in and take care of her every day to be sure she is fed and toileted. Food is scarce and horrible. I am sorry to say I have been very displeased with MBG. We pay a lot Of money and the care is no longer there

There were several staff members that actually were encouraged that I would speak up to management since they saw similar issues that were not beneficial to residents. Facility leadership issues. Corporate profit influence. Questionable nursing (RN) decision making. Poor business office compliance. Primary issue is staffing levels...nowhere near sufficient.

We mom and I did not have a complaint on activities. The ladies staff helped her with those things she could not see encouraging her to participate. She had fun laughing and doing. One person helped her play bingo. Enjoyed evening activities listening to music and dancing. As mom lost eye sight due to ARMD. She did not want to participate as much. She became withdrawn. She was not encouraged anymore. With bathing on one occasion an aide was going to bathe her and mom told her the water was too hot. In broken English the aide said "no not too hot" I said "it's too hot stop" mom loves water hotter than most people. So this was very hot. Luckily she did turn down the temperature. Response time to the call bell can be extremely slow. Thirty minutes forty minutes not uncommon. One occasion I called [name removed] the sales director to ask how to get help from someone to mom's room after 45 minutes. I was told they must be assisting others. This happened multiple times while I was there. Also the alert buzzer I was encouraged to purchase for $[name removed] can go unanswered for just as long. The last 4 to 6 months the services have not been what they were in the beginning . The dining experience was good initially but when all of the kitchen staff quit about the same time the quality of food and service was poor. Pasta with sauce, no meat and potato chips was served one evening for dinner. This was the worse meal I experienced. Wait staff had poor English skills and residents had trouble understanding what was being served. We have located a new facility that I think will be better for my mother

We had some legitimate concerns about staffing. Maybe it is normal, but we experienced MUCH better care when she was moved elsewhere. The food looked decent. The staff was detached and was not very responsive to the wrist alarm. A few times when my mom needed help and we were with her, we went looking for someone after several minutes of waiting and found staff on their phone in a common room (legs tucked on in an easy chair-- did not appear to be working on their phone) or together in a staff room, chatting. When my mom initially moved in, there was a problem with the actual wristwatch (call button) but they swapped it and the responses were still slow. Activities were minimal. The best thing she got there was some one-on-one OT/PT but I don't know if that went much beyond week 1. Not much group mov't or projects, the way we experienced elsewhere. We were very happy to be able to move her after just the respite stay.

Try to get into for a respite period, when we did it, it was 2 weeks, to see what it is really like.

I guess I would say, make sure the facilities manager knows they are moving in. They need much better communication among the staff. The facilities manager didn't know my mother was moving in. The Exec Dir said my mother could stay in the guest room for a week while her apartment was being painted. She didn't know the guest room had been rented by someone else. There were only 3 staff involved and none of them seemed to update the others. My mother's move-in was more stressful than it needed to be because of it.

Check your billing statements!! They were trying to grossly over charge us with care costs. Plus the food is awful and they don't even have stocked ready respite rooms

I was totally mislead and disappointed in the experience at Briar Glen. Overall care of my love one. Constantly shorthanded staff. You may have 1 for every 15 to 20 when I was initially told there was 1 for every 7. Ppl walking around with urine and feces. I will need assistance and instead of helping me with my sister to use the bathroom, they would go all around the facility looking for the person that was in charge of my sister. They were not even busy at the time. I was livid.