StoryPoint Group, LLC

My sister recently moved to Three Creeks Senior Living. The staff answered all of our questions quickly, were immediately responsive to us before, during, and after her move. The food is excellent, her cottage is beautiful, property grounds are lovely, and the community warm and welcoming. Three Creeks not only met but exceeded our expectations - I feel secure in her safety and well-being there.

Independence Village is nicely decorated, well maintained and very clean, has a well laid out building, good food, fun activities, and hard working/competent staff but their claim to fame is their heart!!! They aim to please ALL OF THE TIME! The staff and management are extraordinarily kind and thoughtful (before the pandemic as well as currently)! This is a place I trust, and that is very rare for me! Thank you to all at Independence Village for giving 150% every day!

Great facility with amazing staff that goes out of their way to help everyone!

Well maintained! Pleasant staff!

Great, caring personnel. Very clean, facility, great attention to cleanliness and safety.

I visit multiple independent, assisted, and memory care facilities for my job. When it came time for my own grandfather to move into an assisted living facility, out of the 30+ facilities I visit, I recommended Independence Village of Avon Lake to my family. My family looked at numerous facilities and agreed with my recommendation. Taking into consideration I see so many facilities I think it speaks volumes that IV of AL was my top choice for my grandfather. They treated him wonderfully. It put all of our minds at ease knowing he was in good hands. They are fantastic!

My Grandma [name removed] decided a few years ago to make Independence Village in Avon Lake her new home. She was sad to leave her home in West Park, but knew it was all time to make the next step. It is hard to make a change later in life like this, but the security, friendships, activities, beautiful grounds, and most importantly the staff (which she calls her friends) have made the move the best it could be! She can be as social as she wants with the wonderful meals and countless activities that are provided, or have quiet moments in her own apartment, knowing friends are just a call or a few steps away. Thanks to all that have made this such a wonderful place to live!

My mother has lived at Avon Lake Independence village for 3 years. She was not ready to leave her condo but for safety reasons we thought it was the best place for her. The staff were welcoming and had management and the activities director come to her apartment to welcome her and orient her. Mom was NOT happy about going and actually was very mad at us but she quickly assimilated to her new surroundings. She participated in musical activities, card playing, and special events. The staff who assist her are kind, patient and respectful even as moms dementia worsens and is uncooperative. The pandemic has brought new challenges and Independence village has risen above the standard in keeping my mom safe, keeping family informed and planning creative activities for residents. My mother in law is at a different assisted living and they do not have as many activities and programs as they do at Independence village. We are very pleased with moms experience and mom now proclaims “this was the best decision I ever made!” Don’t wait until your loved one is too ill physically or mentally to participate in their many programs. Check it out!

What a wonderful location for seniors! The staff is incredibly attentive, the grounds are clean and beautiful, and the activites are top notch. Would for sure recommend this to all of my friends and family! Truly a wonderful location.

My Nana has been a resident of Independence Village for the last year and it is an absolutely wonderful place! Ever since she moved in, they have taken many steps to make her feel welcome and to help her to become part of the community. They provide excellent care and have helped her adapt to the health challenges that she has faced. I have also been very impressed with how they handled the difficulties of Covid-19 pandemic. I have seen them work extremely hard to try to balance resident safety and also quality of life. They have been very creative to set up safe activities like virtual trivia (you team up with your family member over the phone) and help coordinate FaceTime and window visits. Their hard work has made this difficult year so much better for my family. I am so thankful that she is in a safe place with people who care about her.

My mother moved here in July 2020. She went on the 3 month trial basis because she really didn't want to move out of her house. The trial worked great and she now wants to stay. She was able to make friends quickly and enjoys all the activities. Her health has actually improved because she is participating in the daily exercise classes and is walking around the facility daily. Unfortunately, it is more difficult to visit her with COVID but that is the case anywhere.

My mom lives at StoryPoint. So I have attended brunches and some events in the past. All were delightful and well attended. Food was delicious! This year has been challenging with all the social distancing but StoryPoint has been creative and very kind trying to help their guests to feel connected and still have activities even if just brought to their room. My mom loves to play games so that is one of her favorite things to do. I think she has made great friendships at the game tables. [name removed] the admin is so helpful with any concerns or questions. I just call or text if my mom shares an issue. Issues like food or expenses or meds. We find solutions that work for her. Mom really enjoys the front desk lady. She calls her everyday or mom calls her to connect and she informs her on the days events. The hair salon has done a nice job giving mom perms when she needs one. Plus she enjoyed her stylist. Her favorite activity is supper. Seeing everyone and talking. The chef does a lovely job with outstanding presentation and unique meals. If mom has a food challenge she writes a note on her order and he always addresses her concern. Her apartment is at the front of the building because she enjoys watching the activity. Her apartment is very cute and well designed for space efficiency. It’s also close to elevator so very convenient when she has movement issues. She loves that the maintenance man can help fix or hang decor and keeps her apartment in order. I love the design of StoryPoint and how warm and welcoming it is. A very homey yet spacious building. The restaurant areas are enjoyable and the staff is very friendly . StoryPoint has been an excellent value in my moms life providing the added specialness of van travel for groceries or dr appointments, new friendships, and a staff that truly care. I think they do a fabulous job at covering all aspects of senior care.

From the son of a resident, StoryPoint Union is the home my mother chose for this stage of her life. At 92 years young, she lost her husband earlier this year. Following that, this horrible Covid virus trapped her in the house that she had shared with him. Isolated and lonely, it’s certainly not the life one would hope for. StoryPoint Union had been under development for many months. In June of 2020 it opened to us. We all looked forward to it but didn’t realize how big the benefit of this facility and the wonderful people that support the residents there would be. It’s been a joy to see my mother find new friendships there as well as recount wonderful stories of the interactions she has with the staff. It really has been a wonderful new chapter for my mother and our family. A final point, we also appreciate the efforts the management and staff have taken to protect our relatives from the ravages of the Corona virus while still finding ways to keep her connected to our family. Good isolation and sanitizing protocols have been very effective and a comfort to all of us in the family. As everyone now knows, the elderly are most at risk from Covid-19 and it is nice to see this is a safe place for her to live in this new world. Thank you to everyone that has made this amazing facility possible.

Found it on line and happy that I did very nice and friendly food outstanding

I'm the oldest guy here. I'm 102 and a half. Everybody is so nice and calls me by name. I have good friends and enjoy sitting outside.

The staff here is truly amazing. Every staff member knows the residents and gives them all the attention they neec. Since my Dad moved into Provision I have slept better knowing he is looked after by caring people and amazing technology. During these terrible Covid times Provision is doing their best to keep every one safe while keeping the residents engaged with the comminity both inside and outside of the facility.

Great community and management.

Food is great, lots of activities, friendly, caring staff!

This is a very nice place to live. All of the staff are very friendly, helpful, and accomodating. The very first person I met was [name removed]. I feel free to talk to her about anything. Any problems, concerns, or questions are resolved in minutes. Yes, I said minutes. She is a nice and very easy person to talk to. Any concerns/problems are taken care of immediately by her or the other staff.

The residents and staff are kind, go the extra mils to ensure safety. I could not have chosen a better place to live.