Brookdale

The staff was so friendly, caring and helpful that we felt at home at Brookdale South Charlotte.

Everyone has been very helpful and welcoming. My mom is very happy here. I feel like I made a good decision.

My Dad was in the memory care part of the facility. Meds seemed to be changed often which made it difficult on him. This was due to his Dr. not Brookdale. This was my only real complaint. He passed away after a 3 month stay. I am Very thankful to the administration, nurses and associates that worked with my Dad. They took the time to learn his norms and treated him with respect.

The registration process was easy, and not pushy. The facility is clean looking. The baseboards and windowsills are relatively dust free, as well as the common areas. I like that the trash is removed from resident's room twice daily. However, I do hope that the residents room housekeeping included dusting of the residents furniture, windowsill, and baseboards in their rooms. Every staff member has been kind, supportive, and attentive to my family member living there, as well as attentive and responsive to me. I'm pleased with the quality of care that my relative is receiving. We pay additional fees for her medical care. My relative thinks the food is tasty. However, recently eggs have sometimes not been available, she love egg white omelets. *I would like to see a rotation of the optional meals offered. I'd like to see healthier snacks offered in the snack bar ( less sugar and salt).

What we like the most about Brookdale Oceanside is everyone there, staff and administration, is very friendly and attentive to Mom's needs. Yes, we would recommend the community to other families especially for patients with dementia.

The number one thing that my mom mentions is that they have very good food. She is very impressed with their dining facility food. They have provided excellent transportation to medical appointments. They are very responsive about maintenance issues and quick. The staff is very friendly. The grounds are maintained very well. The overall atmosphere is very homelike.

They will do or say anything to get you in the door.

Staff has a very positive attitude and get to know you. They are very friendly and helpful.

Staff members are friendly and helpful. Close to my house, friendly staff and ability to register for payment help when money runs out.

My grandmother [name removed] spent her final years here. Through it all she received excellent care and friendly treatment by the staff. She participated in the therapy services, and took part in activities that were offered. I am so very thankful for the attention she received right up to the end.

The place is very well kept up. The residents and staff are super nice and friendly. Love the dining hall and the options you can have at each meal each day.

What they could improve on would maybe be the food and choices of food. It felt like home the second I stepped inside. Mom likes it here and that is all I need and based on the experience I would recommend Brookdale New Braunfels to other families.

This is a very nice place and everyone here is nice and friendly. The staff takes really good care of the clients. And, the managers are always around when you need help. It's a clean place and the staff takes great care of the residents.

Mom wasn't there long enough to experience the activities and meals and dining experience. Everyone was WONDERFUL!!! From the Director to [name removed] to the Care Team. My mom was only there for about 12 hours before she had to be taken to the hospital. She passed 10 days later.

What we like the most about the community is how friendly and attentive the administrative, nursing and general staff are to the needs and concerns of the residents.

I give all of these categories a 5. Have been here a month, and find most everything better than I expected. Friendly staff. I have the smallest 1bedroom, but have found it roomy and comfortable. Sewing machine in the bedroom.

I love activities and can be a part of it or they bring it to me. Like, staff, caregivers.

I'm an artist and love to be busy. I'm always doing something love where I love.

The workers are so helpful and nice. It's a great place to go when you need assistance.

In [date removed] my very special friend had to more from her home. I live 2 minute down the road. But [name removed], [name removed], [name removed], [name removed] the cafeteria staff. I absolutely love, honor and truly wonderful these listed people run smooth as butter.