StoryPoint Group, LLC

The communication isn't the greatest and sometimes hallway smells like urine. My mother in law is independent so not an issue. The food is good but not always, according to my mother in law. It is expensive but great value. Hard to compare, but overall we are very satisfied.

That it's a great place but a bit more expensive than almost everywhere else. We picked this community because of the location and entertainment and choice of a slightly bigger room.

After several falls, we chose Ludington Woods as a home for my grandparents. The staff always treated my grandparents well and we felt that they were safe and well cared for. We also loved the quaint, smaller community.

All the residents and helpers are friendly and helpful.

They need more staff. All nursing facilities are under staffed. [name removed] is no longer at Story Point due to a change in licensing and he needed more care than they could do. He is currently at ST. Clare Commons. They have the same issues. Story Point has a great a Great Activity Program. They also charge more equipment like Hoyer and stand up lifts etc.

Mom likes the all inclusive price. Everything is included 3meals in the dining room, cable etc. there is service 3 days a week to and from places within 12 miles to go shopping or doctor appointments. Her apartment is spacious with a balcony and kitchenette. Lots of closets. She has made friends and enjoys the games.

The food is good here but there is limited selection for meals and the service in the dining room is quite slow. This may be due to fewer staff since occupancy is only about 50% in independent living.

The staff is very caring and supportive. Very nice rooms with utilities, cable, and meals included. Activities and field trips are offered. [name removed] is my family member's favorite staff member. She is always willing to help solve any problem that may arise.

My mom has been there since May 2024. She really likes it! They just need to pay more to get more help in there. Employees over worked! Overall it is very nice! We know help is hard to find, but the residents shouldn't suffer.

I have never had a negative experience with an employee of Story Point. The staff. They are so nice and helpful and I would recommend this community to other families based on the experience I have had so far.

My mother has been a resident at StoryPoint for almost a year. She is happy and has made several friends. The caregivers have been caring and supportive. They are always friendly. Meals smell good and are balanced. I am happy she is there!

Happy with the staff and their listening and concern. Need for better meals and what people want and need in the dining room.

I enjoy my life in independent living. The staff here is fabulous. They are here for the residents. From the top-rated staff to the clean rooms. It's great. The food is the main problem!

Overall this is a beautiful facility with wonderful people. The right level of care was difficult to get. [name removed] who cleaned my mom's room is a peach. The staff was loving and supportive. We had trouble getting the right level of care for my mom. The chef [name removed]is wonderful. Making excellent food. I liked how they could always order from a menu. [name removed]thinks of wonderful activities. This place was beautiful and the food was great. You pay a little more for that.

Although my loved one passed away, they looked after her as if she was their own. The staff and residents are lovely. A wonderful place for your loved one. If someone is looking for a community that truly cares for one another. It's the best around.

Living conditions are good and location is very convenient, and everybody is so giving! Our days are happy here, and we hope to be here for a longtime to come. At this age it is not easy being content anywhere, but Indp. Village is the exception. It's truly nice being here!

I am one of the original founders at Cascade Trails. I would recommend this senior living facility over others in the area. It is bright and cheery place that makes you feel good about yourself. You also feel at home because the rooms are nicely sized. The staff is very friendly and willing to work with our issues of concern. The residents are very enjoyable. We have great amenities included in our monthly fee. There are some quirks that need to be fixed but that can be true of any new complex. Overall, it is a great place to live for older people.

My mother recently passed after 2.5 years in the memory care unit. Overall, the actual caregivers were fine…helpful and gracious, did their best. However, I felt that communication with the administration was poor. Towards the end of her stay, hospice was involved at my request. Information that I believe should have come from admins at the facility was channeled through hospice, with no follow through by admins. Recommendations for changes in her care, including for a personal assistant, were made to me but when I brought this up with administrative nurse, she did not follow through with any additional info. After mom died, there were issues to be addressed by building admin and several phone calls went unanswered. It was impossible to follow through with corporate because the phone number they list doesn’t work and they only responded with an automated return message when I texted them online. My numerical rankings are affected by disparity between caregivers & administration.

Overall, I was very pleased with care my parents received, especially my mother. It was usually pretty easy to get in touch with the care staff and get answers. My only complaint concerned the billing and insurance department. My parents had long term care insurance and I had a horrible time with them filing the claims correctly and timely, and getting payment from the insurance company.

What sets Pinebrook apart from others is that it offers Independent Living as well as Assisted Living and Memory Care. It’s a beautiful facility with a friendly staff and good size apartments, but the food needs improvement. This is a big deal since going to the dining room is such a highlight of the day, and unlike other facilities, there’s no snack station. There are a variety of activities, but they could do a better job communicating them. There is a monthly calendar provided at the beginning of the month and tvs display daily activities. However, the tvs flip through the screens faster then they can be read, and it’s difficult to find an activity calendar mid-month. Overall though, it’s a nice place to live with wonderful residents.