Charter Senior Living

It has been a great transition for my mom, someone who swore she would never leave her house. She has made great friends, is active, and gets herself together by 7:30am for breakfast. When she lived at home, she wouldn't be ready to go anywhere until 11am. Sometimes she wouldn't get out of her pajamas for days at a time. Brookdale has definitely changed her life.

Found this place through a place for Mom. My 92year old Uncle calls this place home. He loves it there. Hes made friends, loves the food, and enjoys the activities. The charge nurse is really good and the place is immaculate.

[Name removed], I want to thank you and your staff for the concern and care you have for all the residents here at Bartlett. The front desk, kitchen, servers, housekeeping and maintenance staffs do their best every day, but they, along with you, have gone far beyond the call of duty during the remodeling thus far and now through "Florence." It is a comfort to go to bed each night knowing I am safe and knowing tomorrow will be taken care of for me. If you have not told the staff how fortunate and grateful you and all the residents are to have them here, please do so. [Name removed]

[Name removed] was great, she offered timely information for me and also provided other resources to review. Good visit.

As a Doctor of Audiology, my primary focus is providing quality hearing healthcare for the community. I was contact by the staff at Morningside and they personally gave me a tour of the facility. I have to say that I was very impressed by the cleanliness and level of care and concern provided for the residents. They have asked me several times to come over and look at a particular residents hearing aid or ear. They are once again very professional and Morningside should make anyone that has a loved one there feel completely at ease. Dr. [name removed] FAAA Clinical Audiologist

Bartlett Reserve has been an EXCELLENT Senior Living Facility for my aging parents. From the initial tour, to the present day, the staff has been very supportive in every way. They care deeply about their residents and truly treat them all with great respect. My parents have now lived there happily for four months. We have been satisfied with every aspect of Bartlett Reserve and do HIGHLY recommend it to anyone seeking this type of care.

#3 to see... under renovation... good deal with the open dining times...loved the heated 4' deep pool.. no oven but does have double burner top. Nice outdoor courtyard where the pool is.

I came to Bartlett Reserve just about three months ago. When I came with my son to tour, [name removed] was my first impression at Bartlett. As the old saying goes, first impressions are lasting impressions. She certainly left us with a good first impression, and answered all of our questions very honestly. One area that I was particularly interested in was the cleanliness of the place. It certainly was very clean and continues to be. Besides [name removed], there is another person I must acknowledge. That is [name removed] who works the front desk. She is my constant go to source for information and help with anything. I might add, her patience is enviable. I am not sure how to answer the question of value? Bartlett was the first facility we toured. I should have just stopped there and said yes. But, I decided to compare what I hard and saw here versus several other places. I had an extremely good feeling about Bartlett that I did not have at other places. Overall and honestly, there was no other choice but Bartlett. All I can say on care services is that they are excellent. My caregiver, is hands down, the best. A lot of activities are offered here at Bartlett. If you cannot find anything you like to do here, there is something wrong. Two services that I certainly like is having church services right here and a beautician on the premises. I would recommend Bartlett to anyone. Bartlett gets an A+ from me. I am so happy to have found it. One more thought. I believe that everything that happens is meant for a reason. I believe that I was meant to be at Bartlett.

[Name removed] was busy when we got there but other employees were very gracious to offer us beverages while we waited. [name removed] stopped and told us she would be with us in a few minutes. When our interview began, she asked Mom several questions to help her determine Mom's interests, personality and needs. She was thorough in the tour and showed us several residence options. She was very knowledgeable about the facility. This facility was very clean, had no odor. People moving around seemed happy. The common area was nicely decorated and very presentable, and included an area for dining, crafts, movies, and social gatherings. This facility offered both assisted living and independent living. After visiting several facilities we believe independent living will be best suited to our needs. The villas (independent living) at Charter were well thought out for senior living. The model we looked at was empty and renovations were in progress. The work that had been completed looked well done. While the cost of the villa was at the maximum of our budget, this would be one facility we would consider choosing.

What a wonderful facility! Each and every member of the staff is kind, caring, responsive and helpful; they go out of their way to make sure everyone is happy and safe. The residents are welcoming and incredibly nice, the food is nutritious, varied and delicious, and the activities are fun and interesting. Over the past several years, my mother has lived in two other local independent living facilities, but - hands-down - Bartlett Reserve puts the others to shame. Her comment says it all: "I feel like I've hit the jackpot!"

[name removed] was very friendly and helpful. Very nice facility.

Very nice facility. [name removed] (executive director) was very pleasant and passionate about her work and Autumn leaves. She also spoke very highly of her staff of providers & caregivers and how passionate they were as well. I witnessed this for myself as we toured the memory care facility. The facility itself was very clean and modern (single story building). Plenty of scheduled activities for the residents, with many different options. The only drawback was that the rooms did not have a private shower. They did have a toilet and sink (1/2 bath type). This is an important item for my mother so we probably will look to another facility. Overall a very nice facility!

My Mom has lived at Bartlett for the past two years. Every time I visit her she tells me "if you asked me to find something to complain about, I really couldn't". The staff is consistently competent and caring. Everything is well maintained. Most significantly, I find that the residents feel empowered. They say "if there is anything that we don't like, we just go talk to [name removed] (the manager) and he takes care of it." The residents are welcoming, kind and very lively. They laugh a lot. There is a genuine civility and warmth to the culture of the place that made my mom feel at home, even though she was moving here from New England and didn't know anybody. The food is very good and residents love the flexibility the restaurant style dining offers. There aren't any hidden or extra fees, etc - the monthly rent is all inclusive. We do pay the hairdresser through Bartlett and that is separate. When Mom has needed medical support , we have used the on-site PT, OT providers and brought in CNAs - all of those services have been very good and very easy for me to manage. I found Bartlett through A Place for Mom - so hats off to you, too!

Excellent place, my first choice.

Mom and Dad have the best of both worlds here, independence with 24/7 care. They have been here with their 15 year old dog since 2016. I highly recommend Morningside of Cleveland to all if you want a staff that truly cares about their jobs and residents.

I toured this facility with my family while looking for a place for my Dad. It’s a beautiful community and privately owned, which is something I liked. However, it isn’t just one big facility but rather a lot of little cottages. I could see the potential and positives but I didn’t think it was the right fit for my Dad. There is a common area, like a big courtyard, but everyone eats individually and each cottage comes with its own kitchen. It was a very modern type of cottage where everything was made up of black granite and white cabinets, but Dad was used to living on a farm in a country setting so it felt like too big of a change for him. A few negatives were that they wouldn’t accept his dog and wouldn’t allow him to smoke. Ultimately, it didn’t fit the needs my Dad had, but I’ve already told my own kids to bring me here when it’s time for me to move in somewhere.

Our mom has been a resident at Willow Pointe for two years and she is very happy. Her apartment is perfect. She has been pleased with her care. Lots of activities keep her busy. She feels so safe and secure. Makes family feel so good to know that she is getting the care she needs. Great job!

The staff at Morningside has been nothing short of awesome especially in dealing with stressful family situations while my grandmother has been a resident there. They are caring, they know their residents and what their needs are. My grandmother has been very happy there for 4 years compared to other facilities where she previously lived.

This is a nice community. My friend was happy with the staff and the environment. The community was clean and we liked that the staff was so very caring and attentive. The menu was excellent and this offers the best care and environment at all time. We would recommend this community for the wonderful compassion for families.

Everything is working out well with my fathers move to this community. He is doing great, and I'am satisfied with everything they have done for our family.