Charter Senior Living

It has been a pretty good experience overall. My family member seems to be happy there. The activities are excellent. I just think the price is outlandish - there's a considerable extra charge for someone who can't hear yet is very active and able otherwise. I feel we got nickeled and dimed once we got in. I would advise you to keep your eyes wide open regarding that. They told us one thing up front, but once we moved in, it was different. You have to stay on top of things. You can't just put your loved one in there and expect them to do everything. When I have concerns, they tell me they'll act on it ASAP. He has adjusted well overall, which I credit a lot to the activities and the activities director - she's superb and a huge credit to Charter. His involvement in the activities helps keep his spirits up.

The original staff and original help are phenomenal but unable to keep that staff around. So they are cycling through staff too quickly. Having same staff stick around, routine is key. The meals and dining program is absolutely excellent, very good with no issues. Everything is offered with very large portions. They have a hydration station always available. They have a fantastic activities program and have recently hired an additional assistant. They participate in all National Food Days and National Days. They are currently on a Cruise for Hawaii and Italy upcoming this week. Very wonderful program. One of the nurses was asked to do something and she stated "We are not a skilled Nursing center". That was the only downside had at the current time.

Place/community has improved due to remodeling. Residents appear very happy here. Activities are improving. I would recommend this community. Environment is very nice. Staff are pleasant and caring.

I thought Charter Senior Living of Paris was okay. We liked the staff better elsewhere. And their cost was much higher - they charge you for a lot of extras.

They care a lot about their residents. And their communication with the family is good. The activities are good as well.

WE had a really good tour expeinrece with Bartlett Reserve, our loved one just felt more comfortable with another facility we were looking at at the time.

This was an older community and the staff from this community moved to another community. It was just too new and in a transition. Did not seem as caring or as organized as I wanted the community for my loved one to be.

moved in with my wife last June, my wife needed assistance. we enjoyed living here. my wife passed in February and staff handled the care and assistance well with assistance provided by [company name removed] hospice.

I really liked The Linden at Dedham facility. My friend was looking for very large room sizes so that was the only downfall for her here. The staff were great and were wonderful with their follow up after the tour.

We had a very nice tour with Charter Senior Living. The marketing director who took us around was very knowledgeable and also compassionate with what we were going through as a family. She knew all the residents by name and knew things about them, so we could tell that she was very engaged. The facility was also in a great location for our family and pretty much met all of our standards. We were going to go with them, but unfortunately my mom declined to a point where they were not going to be able to care for her needs.

Our family had an in person tour and the experience was okay, they were in the process of remodeling but the facility was still nice. However they do not have that extended memory care unit so we had to decide against it.

Think twice about how much care they need and if they are getting adequate hydration.

We had a very good tour experience with Charter Senior Living of Newport News. The only downfall was the size of the facility, we felt it was too big and that our loved one may get lost.

I would recommend this community. The sales rep was new and we were new to looking at a place and in a bit of a rush when making the decision. I feel like if we had some different factors things may have went a little different. It was not the smoothest transition for us and our loved one. The staff are friendly and there is a new nurse in charge also that came in new around the same time as us and things were still being straightened out.

We chose Charter Senior Living mainly because of the convenience for our whole family. It is a beautiful facility as well. My loved one did need a lot of care and sometimes they did not get to him as fast as I thought they should have. But overall I think it is a nice place.

I am comfortable with the care they are giving during the current staffing and economic issues.

Mallard Cove is a good community but there could be some improvements. We do know right now that staffing is a big problem with everyone, but some of the staff here could work to improve their attitude and their care services. They could also work to improve on their visiting times and procedures, every time we want to come by we have to schedule an appointment between certain hours and sometimes that just does not work.

charter senior living is a fairly good place that is located close to family, making this transition very convenient. they could improve in their staffing retention, room upkeep and cleanliness. i also feel that the staff should make more of an effort to encourage the residents to leave their room(s) and become more engaged with activities and one another - specifically those in need of memory care. overall a good community and i would recommend.

I would let others know that we have been happy with the staff and the overall community. This has been a good fit for my loved one. There have been COVID lockdowns and this has caused the food to be delivered to the residents' rooms.

This community gives you a warm feeling and feels like home more than other places. As far as the staff I had a couple that were not so helpful and caused a few problems. The food was good and the dining room was very nice. I met people there that I enjoyed visiting with.